Customer Service Sales

LILLIAN GARCIA

**** *****

MONTEREY PARK, CA ****4

Phone: 818-***-****

**********@*****.***

Objective

Seeking a position that will benefit from my customer service experience,positive interaction skills where my years experience can improve customer satisfaction. Employment History

Customer Service Sales specialist, Customer Service Representatives 09/2000 - 04/2015 Time Warner Cable 815 W Naomi St, Arcadia, CA Customer Service Sales Lobby Specialist:

Provided a shopping experience catered to each and every customer while recommending solutions based on customers specific needs. Assisted customers in the selection and purchases of products and services. Communicated billing procedures and equipment usage to each customer. Effectively processed customers bill payments. Retained customers seeking to disconnect or downgrade services through examining the needs of the customer as they pertained to TWC Products/Services. Meet and exceeded all sales and retention quotas set for the department. Demonstrated full understanding of current marketing campaigns and offerings, clearly communicated to customers. Placed orders and schedule appointments. Call Center Representative:

Receiving in bound sales call or product and billing information. Call Center lead, Customer Service Representatives 07/1993 - 09/2000 US Sales INC Chatsworth, CA

Call Center retention Lead:

Lead out bound Call Center to collect incorrect or returned payments. Call Center Representative:

Receiving in bound sells calls

Education History

Completion Date Issuing Institution Location Qualification Course of Study 06/1985 San Fernando High

school

91340,

CA

High School

Diploma

General High School

Curriculum

Additional Information

I am self-motivated, ability to multi task in a fast pace environment. Detailed oriented and a good problem solver. Competitive spirit.

References Available on Request

Contact this candidate