Customer Service Human Resources

RALPH L. WILLIAMSON

**** ******* **** *****: 864-***-****

Spring Hill, TN 37174 Email: ********@*****.***

Customer Service Professional

A detailed and results oriented professional with experience in retail, human resources, hotels, shipping and receiving seeking a position that will build on the skills found in these careers, especially serving clients or customers. Adept in providing direction and supervision, implementing new processes to improve morale and productivity, and resolving demanding problems. Strong organizational skills have proven to increase productivity and provide better utilization of time and space. Comfortable working with customers to make sure their questions and concerns are addressed.

Areas of Expertise

Training and Mentoring

Customer Service

Process Development

Inventory Management

Human Resources

Leadership

Hiring

Contract Negotiation

Reservations

Shipping/Inventory/Manufacturing Experience

Pulled products for gift wrapping and packaged items once gift wrapped.

Verified completed orders and preparing shipment.

Maintained adequate Seed Starter products (Ferry-Morse and Jiffy) and for Lawn Seed products for both initial shipments and reorders, which equaled approximately $16 million.

Compiled data from previous year (products shipped, sold, returned) to provide suppliers with the most accurate supply needs to give them an efficient working model for their production line.

Designed and manufactured new products.

Established a new numbering sequence to more easily differentiate between products from separate suppliers.

Maintained daily shipping for truck lines, UPS, and FedEx.

Upheld workflow in fulfilling catalog orders.

Worked as a Press Operator.

Human Resources Experience

Communicated with department managers and plant manager to solve problems quickly.

Directed recruitment, selection, training, benefits, and performance reviews for 150 employees, interviewing more than 200 applicants in 4 months.

Provided leadership for collective bargaining interpretation and compliance, implementing grievance procedure.

Revised and implemented “New Employee Orientation Program”, used for more than 45 new hires.

Conducted area wage survey, determining competitive wage rates

Administered company policies in accordance with FMLA, ADA, EEOC, and Worker’s Compensation.

Prepared employee separation notices and conducted exit interviews.

Implemented training module database for ISO 9002 certification.

Coordinated annual safety training including Hazardous Communication, Personal Protective Equipment, Hearing Conservation, First Aid & Blood Borne Pathogens and Lockout/Tagout

Resort/Campground Experience

Made phone and online reservations.

Checked in visitors.

Maintained register and verified “close of day”.

Created and updated resort mailing lists, newsletters, and memos

Addressed resort visitors concerns.

Work History

TRAVELERS WORLD RV RESORT, Office Assistant/Grounds Team Member

San Antonio, TX 2010 – 2015

PLOW –N-HEARTH, Madison, VA, Madison, VA 2006 – 2007

FERRY-MORSE SEED CO., Inventory Control Specialist/

Production Supervisor – Shipping/

Receiving Production Supervisor – Reconditioning, Fulton, KY 1999 – 2005

STANDARD REGISTER, Human Resources, Fulton, KY 1996 – 1998

Education & Training

Bachelor of Science, Animal Science, Clemson University, Clemson, SC

Train the Trainer, Forklift Safety

Dealing with the Union – with Confidence

Effective Interviewing & Selection

Hazardous Waste Management

Train the Trainer, Safety Training and Awareness

ISO 9002 Certification

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