Entry level IT help desk or field technician

Joshua Ciaralli 804-***-**** • **********@*****.***

***** ***** ***** *****, ******, GA 30114

Qualifications Summary

Collaboration/Support: Committed team player able to thrive in collaborative environments working with colleagues and peers to complete projects; provide assistance as needed to support day-to-day procedures and work flows. Training/Instruction: Apply excellent communication skills to convey complex information and concepts to diverse individuals; assist in learning new processes, systems, and applications, providing effective performance feedback. Key Strengths: Self-motivated and enthusiastic; possess demonstrated success pursuing independent projects to continually increase skill sets and master new software tools. Adept at interfacing with clients to understand specific requirements, expectations, and schedules.

Achievements

Met all metrics for sales expectations from corporate to achieve the store to be in the top 20 stores out of 1200 and send my store manager for a paid vacation to Orlando Florida

Hit number 1 Store in district from sales numerous occasions

Achieve most outstanding surveys in the district for excellent customer services Education

Bachelor of Fine Arts, Concentration in Game Art & Design – 2011 The Art Institute of Washington, Arlington, VA

Certificate in Graphic Design – 2005

Chesterfield County Technical School, Chesterfield, VA Certifications

CompTIA A+ Certified August 2015 – 2018

License number: COMP001020606673

3D Portfolio

https://www.youtube.com/watch?v=aZSV1WsKumc

Hardware Experience

Skilled in hardware configurations and installations (Desktop, Laptop, Printer, Router, and Mobile)

Printers, scanners, fax/modems, video cards, sound cards, network interface cards (NIC), wireless cards, external hard drives, IDE hard drives, SATA hard drives, CD-ROM, DVD-ROM, TV cards, USB cards, firewire cards, monitors, copiers, cameras and etc.

Basic understanding of networks, hardware and cabling Technical Skills

Operating Systems: Windows (XP, Vista, 7, 8.1, 10) Mac OS, IOS, Android 4.0 – 5.0 Software Tools: Luxology Modo 401, Autodesk 3D Studio Max, Adobe Creative Suite (After Effects, Premier, Photoshop, Illustrator, Flash, Dreamweaver) Microsoft Office (Word, Excel, PowerPoint, Publisher) Adobe acrobat. IT Software: Virtual box, Hiren boot, McAfee Antivirus software’s, Malwarebytes, Adwcleaner, ccleaner, and more. Experience

Office Depot/Office Max, Canton GA

Sales Manager, Customer Experience Manager, 07/2014 – 08/2015

Actively engage customers, providing high quality service

Managing payroll and scheduling

Training associates on company selling model and how to achieve total solution

IT Specialist, including computer repair and knowledge on new computer technology Joshua Ciaralli

Experience, continued

Office Max, Canton GA

Sales Manager / Sales Specialist, 09/2011 – 7/2014

Actively engage customers, providing high quality service.

Generate weekly sales goals on spreadsheets

Train fellow employees on the latest selling techniques and technologies

Install technology display models in working order

Inventory daily high value electronic merchandise

Hit number 1 in the Sales Specialist rank out of 20 stores

Achieve both metrics met by store consistently

Promoted to Sales Manager position in under a year. Independent IT Consultant, Canton, GA – Tech Numbskulls IT Consultant, 09/2012 – Present

Consult clients on what technology to buy that would best fit their needs (printer, computer, router and etc.)

Troubleshoot problems for clients remotely, phone, and on site. (Printer, computer, router and etc.)

Installation on software (OS/Office/Multimedia/Games), hardware configurations and tutoring on the new software or hardware the client purchased

Independent Contracts, Canton, GA – Ciaralli Inc.

Freelancer, 01/2005 – Present

Designed and produced posters for Quiznos store to promote products

Created and launched electronic calendar for Rainbow Station Childcare

Pursued independent game design projects, designing, coding, and texturing content for Kal Online MMORPG; currently developing game concept / 3D cinematic “Conviction.”

Continually evaluate design concepts and tools to further grow skills and increase ability to contribute to innovative projects

Abercrombie & Fitch, Woodbridge, VA

Impact Member, 02/2006 – 11/2007

Delivered exceptional service in a fast-paced retail location, ensuring prompt response to questions and effective resolution of complaints

Chesterfield County Public Schools Bioscience Department, Chesterfield, VA Graphic Designer, 09/2004 – 01/2005

Produced cost-effective graphic designs in alignment with client requirements, standards, and deadlines

Successfully pushed computer graphic knowledge to the next level by creating 3D art

Worked directly with clients to manage projects from planning through completion Cold Stone Creamery, Midlothian, VA

Shift Manager, 08/2004 – 06/2005

Led six-member night-shift team to ensure world-class service to customers and strong financial performance

Managed inventory and product levels to meet forecasted needs

Completed necessary paperwork to track shift activities

Oversaw in-store security operations to prevent thefts

Achieved high customer satisfaction and successfully increased sales and revenue totals

Led six-member team to ensure impeccable customer services and store standards

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