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Summary Of Professional Experience

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Hampton, Va. 23661

Mobile Phone: 757-***-****

Email: acrtf0@r.postjobfree.com

Over 25 years of experience in the information technology field in various positions contracting to the Department Of Justice Antitrust, Civil, Environmental and State Department. Experience ranges from supporting mainframe to network and PC systems.

Job Assignments

May 1995 – January 2013: Associate System Engineer, Serco, Inc. Starting position as a Help Desk Analyst May 1995-1998 and was promoted to Associate Network Administrator in 1998-2004 and then promoted to a Associate System Engineer 2006 January 31, 2013 with contractor Serco, Inc & BAE supporting the Department Of Justice Antitrust Division. As part of the Network Operations staff member my responsibilities includes the following; Experience included Active Directory in Windows 2000, 2003, 2008, Windows Exchange 5.5 2003 servers. This includes server builds from scratch and setup requirements as need to meet the security requirements for the ATR Network. Installation of Norton Internet Security, Norton Endpoint and Encryption software, Netbackup agent for backups, ODBC configuration, service accounts setup for applications, application installations and joining the servers to the domain once a Q/A is done and approved.

Other server OS experience with are Novell NetWare server 3.1-4.0, Windows NT411, to which I was involved in the migration upgrade to the above Microsoft servers as noted. Involvement of the the migration process included testing setup of servers for quality of the user’s data, applications and configuration for new applications as needed. Experience working with the following server hardware of Compaq and HP Servers of models 1600, 2000, 3000, 370 and 570ML models. Setting up and attachment of array drive units as well.

Experience includes various Raid configurations with various SCSI cards for proper operation. Server setup also includes hardware firmware updates, Security patches to the operating system of the servers and hardwared devices attached. Involved in the maintenance that were scheduled TROY PARKER, JR.

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for the computer outage periods and Q/A the servers after the upates were performed to ensure the user’s of ATR can continue working.

Experience in working with SCCM, MOM, SCOM, SMS, SMTP, HTTP, FTP,TCP/IP, DNS and DHCP installation, setup and configuration, Control panel. Also commands usage of HOSTNAME, IPCONFIG, NBSTAT, NET, NETSH, NETSTAT, NSLOOKUP, PING, ROUTE, TRACERT, MMC, MSCONFIG, Disk Quota to name a few.

Expereience with Active Directory, Configuration Console, Computer management, Server manager, System, ODBC, DFF, DHCP, DNS Event viewer, File server resource manager, Local Security Policy, Load Balancing, Network Policy Server, Remote Desktop, Routing and remote access, Security Configuration, Services, NFS Services for Network File system, System configuration, Task scheduler, System resources manager and Windows Firewall to name a few. Also usage of Adding roles and configuration setup of Windows 2008 server, plus security. Experience with the setup users accounts on the Windows servers 2000, 2003 and 2008 and applied group policy to each as required for the needs of the users working position. This includes setup of permissions groups for the system applications, data and user personal drive assignments. Creation special policies for none ATR employees and ATR employees that include local and global groups. The same applies to application installation and those service accounts that were setup for the proper function and access via the user. This also applies to Exchange server accounts as well. Setup of User mailboxes, Case mailbox and Calendars mailbox creations and setup access to these accounts for the user’s access and monitored usage of the accounts. Plus Tracking mail (internal and external ) of the user and provided trouble shooting to ensure the flow of communication continues ok. Monitored and trouble shooting exchange servers issues and provided resolutions. Usage of EXMERGE utility from Microsoft for Exchange mailbox and moving accounts on Exchange servers. Responsible for achieving backups of VIP staff of the Gov’t Exchange mailbox account on backups. Experience on BlackBerry services setting up accounts and monitored the mail flow Internal and External for the user and provided trouble shooting of issues as they arised on the server affecting the flow of mail and communications between the user’s and their internal mail accounts on Exchange servers.

Experience with setup of Printer server’s on the servers as well a printer server devices and installation of the printer drivers and setup group policies for access to the printers to the user community as needed via their sections of working. This included multifunction printers and plotters with their attachment devices as well. The printer types of Xerox, Richco, and Cannon. Experience with various Software installation to the servers for the user’s needs to perform their work.

Experience includes also installation and setup of UPS, ILO for the ATR network needs. Experience with Trouble shooting servers with their functional setup and provided resolutions to their problems as encountered. This includes internal and external communication issues with the CISCO routers or the outside JUTNET communication system that ATR uses. Reported problems and document the problem and resolution as needed.. This also includes ordering and 3

replacement of devices as they fail. Such as bad drives, UPS, SCSI card, Raid controllers, Mother boards, minihubs, media convertors, etc. etc.. Experience with Setup and installation of backup software and Tape drives for backups using software of Legato 4.0, Backup exec 7.3 thru 8.6 plus Netbackup 5.0mp5 and 6.5ver. with NETAPP Filer hardware model F220 and F320. Configuration of Scalar 100 and I500 SDLT Tape drive units. Setup up backup job policies for servers. Setup of SNC card configuration for NAS filers for control needs of drives that performed backups via Netbackup software (NDMP). The backups were performed on the Windows server including the Exchange and the SQL servers. Provided reports of the status on a daily basic Experience with NETAPP NAS Filers in the setup and creations of volumes on the file server system and applying service account and user groups access . This also includes setup of snapshots on the filers for faster restores of user data versus tape restores. Monitored daily and involved in the upgrading of the systems due to the user community ever growing data storage needs. Trouble shooting file server as well and maintenance as needed. Experience included travel to various govt sites setting up Trial server and equipment for ATR where they work in the same computer system as they do in their office sites. Experience with Citrix user account creation of Terminal Server ID setup and trouble shooting user connections to these terminal servers and the user’s id.. Experience in the installation and setup of desktop operating systems of Windows 3.1, Windows for Workgroup 3.1, Windows95 98, ME, NT 2000, Windows XP PRO, Windows 7 and Windows 8. Provided Support and configuration setup of each desktop operating system as mentioned above and trouble shooting with the applications and interface to the network as needed. Plus application installation to desktops and trouble shooting encounter by users. Experience with Notebook (labtop) OS installation and security setup Norton Endpoint encryption on devices.

Experience with creation of Imanage user accounts ver. 8.0 and setup of pubic, private and special group access for documents and apply security to the same as well for individual users or group of user’s. This includes access SQL server databases and testing setup to ensure the user can access SQL server database information ok.

Experience in Remedy (user trouble shooting request from the helpdesk) and assisted in trouble shooting end user’s issue as they arise.

Assisted Engineering staff (that installed and setup the routers on the ATR domain) in trouble shooting of network connections on CISCO 2500, 2900, 5500 and 6500 routers and switches on ATR network. This includes cable testing of the port connections from user offices to the computer rooms and the servers and communication devices of the ATR Network. Also handles the updates of the Travel Manager database for FMIS sw on the ATR network servers.

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Experience network software included Hyena, Windows User Manager, PC Anywhere, Telnet, HyperTerminal, Token 2, HP JET ADMIN, Beyond and Compare, Tree seizer, Proxy 32, Token 2. Experienced in PC 486/33 to Pentium II, III and IV configuration including hardware installation, upgrading, trouble shooting, placing service calls to in-house staff for repairs and replacement of damaged hardware.

Provided reports of activities and task assignment and documentation of projects worked on. October 1994 - July 1995: Senior Programmer, The Centech Group, Arlington, VA. I worked in the data processing component for The Centech Group on their contract to support the U.S. State Department=s Human Capacity Development Center. Participated in the System Analysis and Design phases of an IBM mainframe 3090 database migration to a PC client server under Banyan Vines 5.1 networked system, developed RDBMS, provided development in menu application driving programs and reports, performed database administration tasks and PC and end user support. Performed statistical reporting with various DOS and Windows applications, and provided DOS 6.22 and Windows 3.11 operating system and applications support.

December 1991 - October 1994: Senior Programmer, Infoserv, Washington, DC. I served in the data processing component for the Litigation Support contract covering various projects for the Environmental Lands and Civil Divisions for the Department of Justice. Responsible for DBMS Inquire and JURIS database administration, design, modification, creation, maintenance, batch data processing, documentation, system and data backups, archiving databases, query reporting, and user training. Performed System Analysis and Design, RDBMS DBA database development and migration of mainframe database's to PC Client server's under Sun Solaris SCO 3.0 network and stand alone PC database.

December 1986 - November 1991: Senior Programmer, Caci Inc-Commercial, Washington, DC. I served in the data processing component for the Asbestos Litigation contract covering various projects supporting the Civil Division of the Department of Justice. Responsible for using DBMS Inquire and JURIS DBA, database creation, batch processing, maintenance, updating and redesigns on an IBM 3090 ESA/XA/VM/CMS/MVS/TSO/VSAM/ISPF mainframe computer system. Monitored and tracked database development, documentation of system/DB design formats, development of user and processing manuals, and delivering training.

March 1986 - December 1986: Micrographics and Production. Supervisor, Caci Inc-Commercial, Washington, DC. Asbestos Litigation Project supporting the Department of Justice, Civil Division. October 1984 - March 1986: Photocopier Operator and Clerk, Caci Inc-Comm., Washington, DC. Provided litigation support to the Department of Justice under the Maritime Commission Project. October 1976 - January 1984: Psychiatric Technician, St. Elizabeth Hospital, Washington, DC. Psychiatric Technician for the Federal Government providing psychiatric care for the mentally ill. Jan. 1975 - Oct. 1975: Supply Administrator and Fiscal Operation, Clerk, USMC, Oceanside, CA. Supply Administrator and Fiscal Clerk (Honorable Medical Discharge). 5

Education

B.S., Data Processing Management, Strayer College, Washington, DC, 1988 (3 years) Degree, Computer Programming, Computer Learning Center, Springfield, VA, 1977 (1 yr) Professional and/or Technical Training

Certificate from Global Knowledge in 2012 for Windows 2008 Certificate from Learning Tree in 2008 Windows 2003 and later training with Windows Exchange 2003 plus training in Windows 2008

Training received on site received for Win NT & 2000 and XP Workstations operating system Training received on site also includes Microsoft Exchange 5.5 and 2003 (Administrating Exchange servers and user accounts setup of calendar, groups, mailboxes and providing rights to users), Additional in house training received for same year period for Imanage for user document in Administrator and accounts setup, project, groups and assigning rights for document access. Training on HP Printer server PSA in Microsoft environment. Training on Scalar 100 and I500ADIC tape libraries and setup for backups of the users data information.

Training on NAS storage devices and NDMP administrative share setup and system checks Technical Skills

Software: Microsoft Office Products, Corel Suite Products, Perfect Office Products, Soft solutions, Imanage, Citrix, Reach out, Summation, Paradox, Lexis, West law, FoxPro, Dunslink Datalib, Dynacomm Elite, Cats, Tas, PCANYWERE, ProComm Plus, Support Express, Support Magic, Travel Manager FMIS, Vscom, West law and Xvision, Netscape and other internet based applications. CMS Tape Mount, CMS and MVS Batch Processing, Sync sort, WordPerfect Macros, Word for Word, Summation PC Text and database functions, Plan Perfect, Data Perfect, Draw Perfect, Lotus 1-2-3, Quattro Pro, Windows 3.1-3.11, Windows (95 98 ME), Windows 2000 and XP, KEDIT, QEDIT, VEDIT, Corel Draw 5.0, Norton Utilities 5-8, Xenix, UNIX, LAN Novell 3.0-4.1, NT 4.11, Sun Solaris Operating System Commands, Info, MS DOS 3.0-6.22, Chi and Depot4 Tape Software, Veritas Backup Exec 7.3 and 8.6 tape backups, Colorado and Conner PC Tape Software, Hp4si Printer Drivers Adobe, WANG vs. Operating Console, Conversion Plus, In magic, various multimedia applications, Microsoft Access/Exec/Word and PowerPoint), Microsoft Work s (Word Processor, Spreadsheet, Database and Communications), QEMM 5-7.5, FAX Machines FaxWorks DOS/Windows and Win fax, various DOS compression programs and other related PC utilities. Experience also included;

Software not used at ATR: Mash, Assembly, Fortran, Basic, Pli, C Language, MultiMate Spreadsheet, Harvard Graphics 3.1 and Harvard Geo-Graphics 3.0, Arev, Alpha4. Hardware: PC's ISA, ESIA, PCI, and Green Enhanced Mother Boards and Configurations, PC's SCSI, IDE cards, ADAPTEC cards and other I/O cards, PC Video boards ISA and PCI, Memory boards, Dell, Compact, Phoenix, Dell and (Zenith, Compact, Gateway, AST, Toshiba, DELL and NEC 6

Notebooks), PC Memory Chips and I/O Hardware Devices, Telecommunications (Data/FAX Machines, Internal/External/Cable Modems 300-56K and Software), Printers (Kyocera/Hewlett Packard I-IV, 4450 and 8150's / OPTRA, Lexmark and Compact Laser, plus various Dot Matrix Printers and Plotters), Tape Machines Hewlett Packard 887808, Qualstar 9 Track, Zip Drives, Legato Network multi cartridge tape unit, Colorado and Conner PC External/Internal Tape drive Units including Parallel port units, Network Tape drives of ADIC 4000 and 8000 and Scalar 100 models. PC Hand held and Flatbed Scanner and Software, various PC Soundcards and Multimedia CD ROMS 2X-12X of various models and CD Burners, plus Pioneer CD CDRM - 1804x and 804x CD ROM units, various Hard Drives of Drive SCSI, IDE, MFM RLL types and ADAPTEC SCSI Cards types for external and internal hardware devices a, WANG systems Tape Console units, Lantastic Printer Connector, Mini to regular hubs connectors, Network Bridges, Network NIC Cards and configuration installation, Other Machines Keypunch 029 and 129's, Microfiche Viewers and Xerox Machines. Hardware not used at ATR: PC Assembly (IBM Model 204, Leading Edge 2, AMICUS, WYSE 3016SX and 2308, Zenith, Gateway 2000, Mini Controller Harris 9300 Model 5 and Wang=s.

Security Clearance

NACI, Department of Justice, Antitrust Division inactive at present Secret Clearance with State Dept of the United States Inactive at present Confidence Clearance with Dept of Just Civil and Environmental Division Inactive at present Professional Registration/Certification

IFORDATA Database 1991, JURIS Database 1990 DOJ

CACI Achiever Award - 1989

USMC Good Conduct Medal 1975 and Honorable Medical Discharge from USMC 1975 7

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