Customer Service Manager
Resume:
CURRICULUM VITAE OF
SARENAY ADAMS
MELTON ROSE
EERSTERIVER, CAPE TOWN
Mobile: 071******* Home: (021-***-**** Email: mailto:*************@*****.***
PROFESSIONAL QUALIFICATIONS
Monyetla Learnership : Digicall solutions/I smart
Advanced Computer Training : Eerste River Training Centre
Office Administration course : Eerste River Training Centre
Work Readiness Program : Rose bank College
SECONDARY EDUCATION
High School Attended : Kleinvlei High School
Highest Grade Passed : Grade 12 (Matric)
Year Passed : 2008
PROFESSIONAL EXPERIENCE
Admin Clerk (November 2012 – Present)
UTi Mounties (pty) Ltd
My duties include:
Data Capturing
Filing
Track and tracing of parcels
Billings
Operating the switch board
Issuing penalty letters
Checking of invoices
Monitoring standards of delivery for drivers
Handling client queries
Solving problem parcels
Sales Agent (November 2010 – February 2011)
Digicall / I Smart
My duties include:
Learning the trade of cell phone sales
Customer Care Consultant (August 2011 – April 2012)
Digicall / I Smart
My duties include:
Daily telephonic interactions with clients
Negotiation skills
Resolving client queries
General admin duties
PERSONAL DETAILS
Date of Birth : 1991-05-11
Gender : Female
Languages : English and Afrikaans (Fully bilingual)
Marital Status : Single
Identity No. : 910-***-**** 08 4
REFERENCES
Nabuweyah Mars – Depot manager UTi Mounties
Renier Hickman – Branch Manager UTi Mounties (021-*******/082*******
Mariana Bosch - Customer service Team Leader Digicall Solutions / I Smart
MOTIVATIONAL LETTER
Good day Sir/Madam
My name is Sarenay Adams. I am 24 years of age and reside in Eersteriver. I matriculated in the year 2008 at Kleinvlei High School. Prior to that I completed a learnership at Digicall solutions where I worked as an outbound sales consultant. After the 3 month long learnership, I was gracefully offered a customer service position in the back office of the company. Adding to the core duties I have mentioned in my CV, I also stood in for the company receptionist from time to time when she was unavailable, in so learning how to work a switchboard and book meetings.
I am currently employed at UTi Mounties division as a Receptionist where my core duties are to operate the switch board, to answer all calls in a professional manor, to capture all incoming as well as outgoing information on the company system in line with their procedures and to track and trace parcels. I have also completed an office administration course and an advanced computer course consisting of Microsoft Word, Excel and PowerPoint at Eersteriver Training Centre.
I am looking for a full time position where I can grow to my full potential. I see myself as a confident and ambitious individual. I am eager to learn and a hard worker. I have a strong belief that in order to be successful, one needs to go the extra mile, work hard and have a basic platform of a good education.
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