Customer Service Active Directory
Resume:
Jon Eric Jackson *** Shelton Rd
Manchester TN ***55
(c) 931-***-****
***********@*****.***
Core Competencies
Networking- lan & wan
Network analysis & configuration
Wireless configuration/installation
Windows Server2008 and 2008r2 as well as 20012 and 2012r2 administration
dhcp, ldap
Customer relations & support
Customer efficiency classification & review
Shortel communications services
Cisco phone systems
Experience with apple products mac computers
PHP/smtp experience
Active Directory add users and remove users and unlock accounts
Permissions/Group policies
Citrix and SMS
Exchange 2007 & 2010
Programming- HTML, XML, CSS
Project analytics & research
Gap analysis
Research & publishing
Lexmark Printers
Scanners and scan to email and scan to file
AS400
Linux
Mail flow/ Headers exchange 2010
Professional History
Support Specialist
July 2012 to present
viam Manufacturing- Manchester, TN
Support production computers switches routers, server 2008 r2
Support, office computers windows 7, also tablets with windows 8.1, cyber query, qad, tom cat, inventory program called vmats, active directory support, exchange support and install and virtualization, Wireless access points, virtual networks, virtual machines (vm ware)
configure and punch down patch panels, configure cisco switches and routers exchange server version 14, AS400vpn access, outlook 2010, 2013 and 365, run punch downs and terminate cat 5, making cat 5 cables, configure and punch down patch panel
Linux
1500 users supported at multiple locations inside and outside country
Migrating exchange 2007 to 2010, mail flow and headers, virtualized 7 exchange servers also archive set up
Reason for seeking change- Company anticipated growth and not taking place. Desire to be in more progressive environment.
Network Administrator
April2011 to April 2012
Harnisch Wellness Clinics – Murfreesboro, TN
Configured cisco routers and switches
Set up windows 2008 r2 servers, exchange and active directory
Set up exchange server virtual using vm ware
Set up VPN to access other clinic
Set up terminal servers
Set up wireless access points, and Set up and configured sonic wall
linux
Exchange 2010, Mail flow/headers, archive
Reason for leaving - Company closed
System Administrator
July 2010 to April 2011
Davidson Golden and Lundy CPAs - Brentwood, TN
LAN/WAN connectivity troubleshooting for corporate offices and satellite divisions network equipment (workstations, faxes, printers, scanners and video).
Resolved network connectivity protocols such as SMB, FTP
Installation & configuration of routers and switches
Run, punch down and terminate network lines; configure patch panels
Monitor and troubleshoot circuits, routers, switches and wireless connectivity and escalate to local LEC if needed
Troubleshoot wireless devices within frequency ranges when working with AT&T
Monitor Microsoft web servers and print servers for issues and management
Resolve Tier escalation issues from helpdesk
Reinstallation of applications and o/s with ghost or imaging
Monitored and supported exchange servers on multiple level O/S enterprise boxes
Monitored and resolved issues with DHCP, LDAP onsite and remotely
linux
Network Analyst
Jul 2008 to Jan 2010
Xerox Corporation - Nashville, TN
LAN/WAN connectivity troubleshooting for corporate offices and satellite divisions network equipment (workstations, faxes, printers, scanners and video).
Resolved network connectivity protocols such as SMB, FTP
Installation & configuration of routers and switches
Linux
Run, punch down and terminate network lines; configure patch panels
Monitor and troubleshoot circuits, routers, switches and wireless connectivity and escalate to local LEC if needed
Troubleshoot wireless devices within frequency ranges when working with AT&T
Monitor Microsoft web servers and print servers for issues and management
Resolve Tier escalation issues from helpdesk
Reinstallation of applications and o/s with ghost or imaging
Monitored and supported exchange servers on multiple level O/S enterprise boxes
Monitored and resolved issues with DHCP, LDAP onsite and remotely
Configured and pushed group policies via A/D to end users and machines
Application development and design using various programming languages such as Perl, ASP, CSS, HTML, XML and I4I editing
Service Engineer
March 2006-Jan2010
Xerox Corporation - Nashville, TN
Repair of Xerox equipment
Provide support on preventative maintenance equipment
Verification of network operation and functionality
Install computers, printers, jet directs, server build, installation and configuration
Training of new hires for system support specialists positions
Use of remote desktop or CMC to assist in triaging issues
User profile creations along with file rights and email in both Novell Console One and Microsoft Active Directory
Computer management/security using MMC and Active Directory
Perform tape backup and monitoring using Symantec Tape backup executive.
On call rotation for support off hours and weekends. Adherence to 2 hour service level agreement for resolution of issues.
Ticket creation in Remedy Magic of helpdesk calls and emails
Provide support and training modules for helpdesk
Reviewed client efficiency and classifications for model trending to upper mgmt.
Education and Training
University of Tennessee – Knoxville, TN
Bachelor Science - Computer Science
Customer Service Training
Richardson Training
Six Sigma Training
ITIL Training
Certifications
A+ Comptia
N+ Comptia
Pending Cisco CCENT/CCNA certification
Clubs/Organizations
Gamma Beta Phi
Tri Beta
Habitat for Humanity
Circle K
Contact this candidate