Customer Service Sales
Resume:
Mr. Prawin RamBhojan (Prawin)
Vill & PO.
Kotagiri
The Nilgiris, TN. India.
643201.
**********@*****.***
Ph: 904-***-****
Emoluments as per the Industry Standard on Hourly basis or Day Basis Trainer Profile:
I’m primarily a Freelance Behavioral and Attitudinal Corporate Trainer with Professional qualification. I did my Engineering in Information Technology. Apart from which I also hold a Master Practitioner Certificate in Neuro Linguistic Programming (Practitioner) from NFNLP USA. I have been in the corporate field for the last 13 years; I started my Career with DELL Inc. Bangalore, and plunged into the field of Behavior Management because of my interest in human life and the increasing need and demand to save the country from losing life and property due to Behavior. I am socially conscious, and deeply concerned about the state of the world. I have great compassion and idealism and want to be of service to the world and society, I’m exposed to various industries and people have helped me to gain valuable experience. I have been in the Training field for last 8 years.
Behavior & Attitudinal
Voice & Accent
Soft Skills - Conflict, Stress, Time Management & Sales
Motivation & Inspiration
Counseling for education and career
Effective Communication
Mentoring & Development
My total work experience is over a decade in Customer Service, Sales and Technical support, Training and Coaching. I have undergone a very specialized Train the Trainer Programme from Tuff Trak International which is headed by Mr. Ashit Ghosh who has the honor to be the disciple of Mr. Dale Carnegie. Also, holding a SPIN Sales Certification for Sales techniques. I’m optimistic, inspiring, outgoing, and expressive. People see me as Cheerful, positive and charming my personality has a certain bounce and verve that so powerfully affects others that I can inspire people without effort. Training Methodology:
Pre Training Training Period Post-Training
A pre-training questionnaire to be
handed over to the participants
Approx. 10 days in advance.
Pre-training questionnaire to be
discussed.
Actual Training to be commenced.
Feedback towards the end of the
program. Implementation of the
program Learning’s to be analyzed
after 50 days.
Approach to Creating Customer-Specific Training
Step 1: Conduct the gap analysis.
Step 2: Formulate the training program.
Step 3: Jointly explore the effectiveness and completeness. Step 4: Incorporate company specific exercises, role-plays etc. Step 5: Conduct the training.
Step 6: Conduct a post-test to assess the level of learning. Step 7: Follow-up with another test, one month later, to test the level of retention and application of the concepts taught.
Step 8: Conduct refresher training sessions on the concepts that haven't been effectively applied to the workplace.
Expertise:
I specialize in Personality Development, Sales & Marketing, and Conflict Management, Leadership, Motivation & Inspiration, Voice & Accent, Team Building, Strategic Management & Brand Positioning, Change Mgt, Communication & Presentation G.O.A.L, T.I.M.E, Inter Personal Skills, etc.
Client List:
Avalon Aviation Academy (APTECH GLOBAL LEARNING
SOLUTION), Coimbatore TN.
MHS & JC Coonoor (HMSI), Coonoor TN.
D John Group of Institutions, Bangalore Karnataka.
VLB Janakiammal colleges, Coimbatore, TN.
V Care Hospitality Services Pvt. Ltd, Chennai, TN.
Aspire Human Capital Management Private Limited, GURGAON, Haryana –122004.
TCTSL Chennai. TN.
L&T Finance, TN.
TCS Chennai, TN.
Robert Bosch Automobile India.
Sutherland Global Services, Chennai & Cochin.
Runsam Pumps & Machineries, Coimbatore, TN.
HCL Technologies.
Cognizant Technology Solutions.
CTS BPS Bangalore, KA.
Accenture
Indus ITES Soft skill Training Institute.
Nous Info systems, Coimbatore.
SBI Life Insurance.
Axis Bank.
Emami Biotech
House Of Hiranandani™
Outdoor Learning Resources
VE Commercial Vehicles.
Ranbaxy Laboratories Ltd.
Maruti Suzuki.
Viscus InfoTech Ltd.
Reliance Life Insurance.
Cummins.
Idea Cellular Ltd.
Aviva
Impetus Outsourcing.
Avtech Solutions.
and many more etc.
Topics Covered- For Corporate and Institutions:
Corporate Training (includes all individual courses listed below) 1. Administrative Support 19. Grooming on Airline Standards 2. Anger Management 20. Interpersonal Skills
3. Assertiveness and Self Confidence 21. Job Search Skills 4. Attitude 22. Leadership Skills
5. Business Etiquette 23. Meeting Management
6. Business Writing 24. Motivating Employees
7. Call Control 25. Negotiation Skills
8. Change Management 26. Personal Productivity
9. Coaching and Mentoring 27. Presentation Skills
10. Communication Strategies 28. Workplace Diversity 11. Conflict Resolution 29. Proposal Writing
12. Creative Problem Solving & Thinking 30. Public Speaking 13. Culture Training (USA, UK) 31. Sales Fundamentals 14. Customer Service 32. Stress Management
15. Emotional Intelligence 33. Supervising Others
16. Front Office Etiquette 34. Teamwork and Team Building 17. Grammar and Communication Training 35. Time Management 18. Grooming 36. Voice & Accent Training (USA, UK)
Contact this candidate