Management Software, Information Analyst
Resume:
Luis Guillermo Gomez
*** ***** ****** ***** ****., Pasadena, CA 91107
Home: 626-***-**** Cell: 626-***-**** **********@*****.*** SYSTEM ANALYST
Professional Summary
Over 28 years of IT administration, Program Management administration, Systems Management, and application development/implementation. Developed and improved the phases, procedures, and tasks that constitute application development and implementation best practices, as well as knowledge transfer standards in both public and private sector.
Experience in System Analysis – Workflow Management, client/server architectures, enterprise application Design, Configuration, Implementation, and Integration. Highlights
Knowledge of hardware, software and
programming
Creative approach to problem-solving
Ability to gather and interpret information
Ability to explain technical ideas clearly
Good team working skills
Ability to work under pressure and meet
deadlines
Project management skills
Strong analytical skills
Education
Information System Engineer, BS, Universidad Nacional de Colombia, Colombia, SA Electronic Engineer, AD, Universidad Distrital, Colombia, SA Math Science, AD, Universidad Pedagogica Nacional, Colombia, SA Work Experience
City of Pasadena March 2001 to July 2015
Department Information System Analyst
Requirement analysis, design, configuration, and implementation of computer applications to assist staff daily operation needs.
Defined requirements of how a program should behave and description of system properties or attributes of
‘what’ an application is expected to do.
Facilitated analysis and recommendation for automated processes.
Created solution concepts that map organization’s business process to produce a gap/fit analysis and configure application components.
Conducted complete application implementations on shorter implementation times and lower overall costs to programs.
Elicited and documented the requirements of all users, modeling and analyzing these requirements and documenting them as a basis for system design.
Administration, maintenance, and support of the web-based application and database used by the department to develop its business services. Conduct periodic staff training in the use of this application to input, retrieve, manipulation and analysis of the data from said database. Create customized reports to meet specific needs of the different recreation programs, divisions, supervisors, and department users using MS Excel. The web-based software is ACTIVE Net.
Plan and manage the enhancement or modification of systems and software through research, identification and installation of new and updated software or hardware to meet specific defined needs; provide recommendations for improving department service delivery.
Designing and creation of marketing materials published both: printed hard copy and electronic web document.
Manage schedule for creation and production of City Programs Guides.
Maintenance, modification, and updating of department web page.
Development and implementation comprehensive training modules and materials for software and hardware solutions.
Categorized training modules based on software license agreements, user’s role, and security level.
Act as a liaison between the City IT and department. Request specific services from City Enterprise administrators. Maintain an inventory of all hardware and software.
Plan, design and implement network security requirements for all community/recreation centers citywide.
Data Operations Administration (DOA) and Risk Management Administration (RMA) management. Mercator SIG Ltda. December 1999 to November 2000
Bogota, Colombia, SA
Database Designer and Application Developer
Business requirement analysis, design, configuration, and implementation of the Geographic Information System Data Base for maintenance of the Colombia Coal Resources Information.
Integration with Natural Resources Government Agency’s GIS system. .
Requirement analysis, design, development, and implementation of the computer application for input, edit, and maintenance of data bases.
Implementation of security access control for user authenticates and databases accesses.
Developer tools: MS Access, Power Designer, Power Builder, and Sybase relational database management system.
Reader’s Digest Colombia S.A. March 1998 to August 1999 Bogota, Colombia, SA
System Analyst
Design, development, and implementation of a system application to control subscriptions, promotions, and renewals.
Design, development, configuration, and implementation of a system applications for accounting receivables, forecasting, and performance measures.
Run quality control checks to validate manual data entry.
Customized reports for different administrative and operational levels.
Development and implementation of the interface to integrate local information with the worldwide database.
Requirement analysis, design, development and implementation of call center system.
Prepare user procedures, and documentation.
Staff training in the use of these applications and reports. Bogota Water Department May 1996 to February 1998
Bogota, Colombia, SA
Application Developer
Design, development, and implementation of computer applications to maintain customer’s databases.
Integration of databases.
Customize statistical reports to meet public and private needs.
Instruct staff in the use of applications and reports.
Design and implementation of interface for gathering information from contractors.
Design, develop, and implementation of applications to control and enhance use of water meter readers and water consumption.
Procuraduria de La Salle March 1988 to February 1996 Bogota, Colombia, SA
Management Information and Database System Administrator
Development and implementation of objectives, procedures, and work standards.
Design, implementation, and administration of local networks.
Requirement analysis, design, development, and implementation of administrative database, and computer application.
Participate in the selection and/or recommendation for new hardware, software and supplies.
Prepare user procedures, reports, and documentation.
Instruct staff in the use of hardware, software and reports.
Maintenance of microcomputer equipment.
Civic Activities
AYSO, referee and assistant coach for the last 12 years. Knowledge, experience, and abilities
Strategic thinker, proactive, innovative, enthusiastic and dedicated
Ability to conduct application implementations within time and budget
Ability of eliciting and documenting user and technical requirements
Business Administration and Business Management
Preparing annual and periodic financial reports and analysis
Project Management administration and consulting
Organizing, prioritizing and following up on work assignments.
Working independently and as part of a team.
Making sound decisions within established guidelines.
Principles of personnel administration, supervision and training
Enterprise application development and deployment
Relational Database Development Systems and client-server systems development
WAN and LAN administration and Network Security
Workstation administration
Website Development
Helpdesk Operations
IT consulting and application development
Software life cycle management
Project management of small, medium and large scale software systems
Designing and writing software documentation and help systems
User needs analysis
Systems integration involving a wide variety of systems, databases and applications
Ability to establish and maintain positive working relationships with the general public, staff, committee members, public officials groups and businesses
Ability to collect, compile, and analyzed complex statistical data
Communicate effectively in English and Spanish, both orally and in writing
Ability to perform complex problem identification and resolution Software Applications
ACTIVE Net Software – Activity registration/Financial/Permitting Management application.
MS SQL (Implementation, Administration and Design)
MS Access
MS Visual Basics Programming
MS Office (Word, Excel, PowerPoint, Publisher, One Note)
MS Projects
MS Visio
Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, Dreamweaver)
ESRI Arc/Info GIS
MS Windows 98, MS Windows NT 4.0, MS Windows 2000, MS Windows XP, Windows Vista, and Windows 7 Operating Systems
Cobol
Fortran
FoxPro and Visual FoxPro
Power Builder
Power Designer
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