Customer Service Sales Representative

JEFFREY SOFIAN

*** ***** ***, **** ********, PA *9403; 215-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Ø10+ years of experience in Finance, Collections, Credit, and AR/AP

ØIn-depth knowledge of all aspects of financial compliance

ØHighly skilled in collecting delinquent customer accounts and resolving all discrepancies

ØDemonstrated ability to exercise independent judgment with effective problem resolution

ØSelf-motivated to interface effectively with internal, external and international customers

ØPossess working knowledge of both Spanish and Portuguese

EXPERIENCE

Hamburg Süd, Philadelphia, PA 2008 – Present

Finance/Collections Representative

§Collected on $4.6 million worth of accounts while exceeding department benchmarks

§Maintained an average of 99.2% of aging receivables aged under 60 days (2nd best in dept)

§Ensured payment terms and credit limits were strictly adhered to

§Identified, and facilitated resolution of international billing issues (misapplied/incorrect payments, credit discrepancies, rating disputes, currency conversions, and audit claims)

§Successfully negotiated payment arrangements on all past due receivables

§Methodically researched customer’s invoices (Imports and Exports) to ensure accuracy

§Served as quality control for all other departments by verifying shipment dates, Bill of Lading accuracy, and overall process flow

§Assisted “VIP” customers with specialized billing requirements and statements

§Oversaw payment processing from checks, wire transfers, and lockbox deposits

§Communicated with numerous foreign offices in South America, Europe, Asia and Australia to confirm all shipments were accounted for and paid in full

Verizon Wireless, Quakertown, PA

Retail Sales Representative 2006 – 2007

§Exceeded sales quotas on a monthly basis

§Functioned extremely well in the team environment, working closely with the Customer Service Representatives and Technicians

§Using planograms, set up marketing displays per exact corporate specifications

§Professionally handled customer escalation issues, resulting in customer satisfaction/retention

§Assisted the Marketing Department with organizing in-store promotions

Daimler Chrysler Services, Horsham, PA 2003 – 2006

Account Manager

§Consistently exceeded department goals and requirements in every area: e.g., money collected, total calls, and payments received

§Achieved and maintained #1 ranking status in 80+ employee department

§Managed newly delinquent accounts preventing customers from going into default on their auto loan payments (possibly leading to repossession)

§Demonstrated strong project management skills

§Selected to mentor new hires due to outstanding performance and proven initiative

EDUCATION

Penn State University – Bachelor of Science in Business Administration (Marketing), December 2000

References available upon request.

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