Customer Service Manager

Skills

Summary

Work History

Certifications

ROBERT NEUNER

*** ******* ****** ****** ******, Staten Island, NY 10314 • Home: 718-***-**** • Cell: 347-***-**** • ***.********@*****.***

Effective leader

Staff training/development

Employee scheduling

Consistently meet goals

Efficient multi-tasker

Customer service-oriented

Organized

Certified Auto Repair Technician

Certified diesel Repair Technician

Dedicated Store Manager with more than 12 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Conscientious store manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits, Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Automotive Technician focused on completing preventative maintenance and repairs in a timely fashion and giving proper attention to every vehicle and customer making there experience great. To also enhance my skills in the trade by learning and completing my goal to be a top notch technician. Store Manager, 05/2002 to 02/2014

Duane Reade – Staten Island, 10309, NY 1010 rossville ave Partnered successfully with pharmacy to produce friendly and great service. Strengthened company's business by leading implementation of flu clinics Worked directly with frontend and pharmacy to achieve excellent customer service . Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies.

Exceeded company objectives with great results in sales and service. Hired and trained 90% of staff.

Increased profits by 60% in one year through restructure of business line. Certified automotive technician

Certified diesel technician

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