Customer Service Manager

Work Experience:

Intertek, Arlington Heights, Illinois

Marketing Manager of the Inquiry Center August 2014- Present

Manages inquiry center personnel

Trains and develops inquiry center team

Collaborates with sales management to ensure accurate inquiry routing

Collaborates with marketing management to maximize lead generation

Generates reports for inquiries, campaigns, quotes, orders, track trends

Creates and manages data quality process

Participates in CRM migration team and administers training to rest of marketing

Intertek, Arlington Heights, Illinois

Marketing Specialist April 2014-August 2014

Writes copy for stories for internal newsletter

Maintain Events page of website

Creates web forms for all campaigns

Sends Welcome email weekly to clients that placed an order

Intertek, Arlington Heights, Illinois

Market Development Representative June 2012-April 2014

Qualifies and transferring inquiries to appropriate account managers for follow-up

Manages CRM database by updating prospect and customer records

Creates pre-show analysis of exhibitor at trade shows

Skills:

Proficient in:

SemaTree’s ECS

Microft Dynamics

Reportal

Ektron

CRM Database

SilverPop’s Engage

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Customer Service

Training

Familiar with:

Wordpress

Sharepoint

Photoshop

A/B Testing

Website Usability and Analysis

SEO

Paid Search

Google Analytics

Social Media Marketing

Radian6

Open and Click-Through Rates

Copy Writing

Microsoft Access and Project

Education:

Northern Illinois University, DeKalb, Illinois August 2010- May 2012

Major: Business Administration, Minor: Marketing, GPA: 3.65

Bachelor degree

Contact this candidate