service manager,service advisor

Robert Palmer

Automotive Service Advisor - Castrucci's Auto Mall

Germantown, OH - Email me on Indeed: indeed.com/r/Robert-Palmer/12e44aa4bd582985 WORK EXPERIENCE

Automotive Service Advisor

Castrucci's Auto Mall - Dayton, OH - 2012 to Present Currently employed as a service advisor for Kia.Since being in this position I have won multiple awards for highest csi scores in the district, while maintaining a very respectable profit percentage, usually writing between 3-500 repair orders per month and maintaining a stellar avg ro amount.Also achieved Kia senior elite status. Automotive Retail Store Manager

GOODYEAR TIRE - Kettering, OH - 2008 to 2010

Supervised the day to day operations of a retail automotive repair facility. Responsibilities included scheduling of employees, payroll and bonuses. Worked closely with fleet managers to determine present and future needs for existing fleets. This also included determining the most cost effective options for particular vehicles. Supervised sales of retail products and services. Also created spreadsheets to compare sales and profits of prior years to determine the weak and strong points of our crew. Also maintained records of accounts payable and accounts receivable. Also shown substancial sales and profit increases. service manager, it

BIG O TIRES - Dayton, OH - 2006 to 2008

was a short time later I received a promotion to store manager. Within a little over 1 years time the crew and myself were able to show increases of well over 200% the duties performed for this position included the day to day operations of the store, scheduling and supervising 9-11 employees. In addition to overseeing sales personnel to ensure that all company expectations were either being met orexceeded. Also worked with various fleets and fleet managers to help maintain the fleets integrity with a minimal downtime and minimal cost. This included maintaining a schedule of preventative maintenance. Another of the manager's duties also included maintain accounts receivable and accounts payable. Owner /Operator

BP'S MAC TOOLS - 2002 to 2005

As Owner / operator my responsibilities were extensive and varied. This was a franchised business with an assigned route. Duties included driving the established route as well as finding new customers. Also maintained a tool inventory, vehicle maintenance, special orders, accounting and payroll. Accounts receivable and accounts payable and collections were also a large part of this business. Also increased sales over prior years earning several special achievement awards from the c.e.o of MAC TOOLS. Automotive Repair Technician

FORDS ONLY - Boulder, CO - 1998 to 2002

Drivability Technician

My duties here included diagnostics and troubleshooting of difficult repairs .many of which were often brought in from other shops. As a lead technician, training other techs in the field were part of my everyday duties. Also responsible for inventory control as well as having a professional relationship with many of our outside representatives.

Duties varied greatly while working as Technician

BIG O TIRES - Denver, CO - 1988 to 1998

performing driveabilty diagnostics, light and heavy duty repairs, in addition to working as service manager and store manager. Responsibilities included waiting on customers, directing personnel and day to day operations including inventory control and bank deposits. Sat on the advertising board to determine how and where advertising funds were spent for the Denver market. Also provided training for new and existing employees working in the repair field. Secured many large accounts for our stores such as SAFELITE AUTO GLASS, a large company with well over 40 vehicles in their fleet. We also helped SAFELITE maintain these vehicles in an efficient and cost effective manner. Although hired as a technician, I was quickly promoted to Service manager, Assistant Store Manager and then Store Manager. EDUCATION

engineering

Red Rocks Community College

September 1995 to January 1996

Diploma

Middletown Sr. High School - Middletown, NY

June 1979

Diplom in Automotive Technolgy

B.O.C.E.S. Vocational School - Goshen, NY

June 1979

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