Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

AMBER CRAWFORD

**** ****** ****, *******, ** 30101 • C: 404-***-**** • *****.********@*****.*** Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Customer-focused

Goal-oriented

Strategic thinker

Avaya Software knowledge

Skilled in call center operations

Strong problem solving aptitude

01/2012 - Current

Customer Service Representative

The Home Depot - Marietta, GA

Answered a constant flow of customer calls with up to 75 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Met or exceeded service and quality standards every review period. Accurately documented, researched and resolved customer service issues. Defused volatile customer situations calmly and courteously. Gathered and verified all required customer information for tracking purposes. 08/2011 - 04/2013

Assistant Manager

Dots Fashions - Marietta, GA

Trained staff on operating procedures and company services. Communicated clear expectations and goals to each team member. Strategically scheduled team members to maintain optimal staffing levels at all times. Followed merchandising guidelines to present visually appealing displays. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Investigated and resolved customer inquiries and complaints in an empathetic manner. Maintained up-to-date knowledge of product and service changes. 2011

High School Diploma:

North Cobb High School - Kennesaw, GA

Current

Associate of Arts:

Chattahoochee Technical College - Acworth, GA

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