Manager Maintenance

Daniel A. Kick

**** ****** ****** • Placentia CA 92870 • 714-***-**** • ***********@*****.***

Telecommunications/Operations Manager

Highly-motivated and skilled telecommunications professional with 25 years of work experience seeking a position where I can apply my strong managerial skills and experience. Proven ability in the proficient operation and management of a network operations center and switchrooms. Excellent communicator with strong organizational, analytical and computer skills.

Onsite Operations

Installation Cost Analysis

Project Management

Team Management

System Design

Hardware and Software Installation

Veraz-Igate

Cisco ONS 15454

Dex 600

Nortel Titan 5500

Nortel DMS 250/300/100E

Tellabs 532 DACS

Carrier Access Multiplexer

Nagios

Ekinops DWDM

PROFESSIONAL EXPERIENCE

SIRIUS TELECOM INC, Los Angeles, CA

Site Manager, August 2002-March 2015

Responsible for the overall performance of company’s network operations center and switch.

Daily activities include programming, implementing and administering hardware/software applications and solutions

Work closely with upper management to analyze network needs and recommend upgrades & changes in technology

All scheduling for 24/7 NOC and on call rotation.

Provide solutions on internal design, configuration and turn up of all customer and carrier circuits’ includingT1, E1,DS3, OC3, OC12, OC48,1000 base t,10g.

Provide all levels of escalation support on all network related issues.

Coordinate and spearhead project meetings with internal teams and customers.

Effectively communicate to entry level team, peers, and higher management of all pertinent issues.

Oversee the installation, operation and maintenance of voice/data telecommunications hardware and software.

Develop and implement SOPs to ensure customer requests are managed effectively and efficiently.

Assist collocate customers with installation and moves, etc.

Key Accomplishments:

Successfully moved switching network from DMS/Cisco platform to Veraz platform resulting in a significant increase of revenue for the company.

Oversaw successful deployment of Nagios Network Monitoring system to every major piece of 10g ring and both switch sites which allows alarm monitoring at the NOC.

STAR TELECOM, Los Angeles, CA

Director of Switching Operations, February 1996-July 2002

Oversaw site build outs and installations for 5 DMS and 5 Stromberg switches.

Hiring of site managers at all sites in US and UK.

Quarterly meetings with VP of Ops, CEO and site managers

Single point of contact with all things Nortel.

Oversaw build out of NOC.

THRIFTY TELECOM, Garden Grove, Ca

Switch Site Manager, February 1994-January1996

All switch routing and database

Installation and testing of DS1-DS3.

Installation of Stromberg-Carlson front end.

Worked closely with security / fraud department

WEST COAST TELECOM, Los Angeles, Ca

Switch Site Supervisor, June 1992-January 1994

Coordinate all switch maintenance for DEX 600.

Installation and testing of DS0-DS3.

Installation and maintenance of muxes, DACS E/Cs automated operator stations

Build and maintain SS7 network

Supervision of 5 techs

AMERICAN NATIONAL TELECOM, Los Angeles, Ca

Switch Site Manager, July 1988-May 1992

Coordinate all switch maintenance for DEX 400

Installation and testing of DS0-DS3.

Oversaw transition from analog to digital circuits with local carriers

Supervision of 5 techs

EDUCATION

BELLFLOWER HIGH SCHOOL, Bellflower,Ca

Diploma – General Education

Switch maintenance courses for Harris 1200, DEX 400 DEX 600 DMS250/300, Veraz

COMPUTER SKILLS

Microsoft Office: Word, PowerPoint, Excel

Referrals provided as requested.

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