Technical Support Sales

Chris Rampersad

***** **** ****** *****, ********, AZ 85138

Cell 520-***-****

*****.*.*********@*****.***

EDUCATION

A.A., Web Design & Development (Complete); B.A., Web Design & Development

March2011 to December 2014

made University of Phoenix, Phoenix, Arizona, GPA: 3.3 - Attended school for two years with a majoring in Web Design and Programming. Courses covered HTML, DTHML, JavaScript, AJAX, Photoshop and Illustrator as well as Systems Administration. Currently enrolled to continue education to graduate with Bachelors degree in Web Design and Development.

Diploma, Office Machine Repair 1998

George Westinghouse Vocational and Technical High, Brooklyn, New York - I took one year of mandatory basic electronics and two years of Office Machine Repair and graduated second in my class. I learned parts of various machine, but heavily on copy machines such as Pitney Bowes, Xerox and RICOH. Also learned to repair and maintain them. As a last project in my senior year I built one from scratch for extra credit. Graduated with Endorsement Award.

OBJECTIVE

I'm looking for a company that I can give my skills to and will be treated as an asset for doing so. Over the past twelve years I've worked hard on improving my skills, abilities and professionalism so that I could move further in a career I choose. Learning new things, working hard and staying focused has never been a problem of mine and I hope to use these things to benefit my future and the future of the company in which I work for.

WORK EXPERIENCE

Website Designer/Developer & IT Admin December 2014 to Present

The Rainmaker Institute, Glendale, Arizona – A marketing, branding, and lead generation company for lawyers, I work as the in-house website designer, developer, and IT Administrator for the company and their clients.

Build custom websites for clients based on WordPress, WooCommerce or use any other platform/methodology based on the clients specifications.

Edit, maintain, and troubleshoot websites, email, and other technical issues regarding client or in-house websites as needed.

Provide technical desktop support for company personnel, ranging from desktop setup for new hires to installation of new hardware/software.

Technical Support October 2014 to December 2014

Weebly, Scottsdale, Arizona – A website hosting service with a one of a kind drag-and-drop builder on their proprietary platform.

Respond to customer inquiries on various subjects regarding the Weebly platform, including billing, technical, and design.

Aid clients in the design and development of their own websites by teaching them or accomplishing requested tasks.

Web Manager March 2013 to October 2014

Endurance International Group, Phoenix, Arizona - The parent company to many website hosting providers. EIG is dedicated to providing technical support and various other services to their hosted customers.

Build custom websites for clients based on WordPress, WooCommerce, OpenCart, Weebly, or any other supported CMS based on the client’s specifications.

Aid clients in the design and development of their own websites by teaching them or accomplishing requested tasks.

Provide technical support to clients for Endurance products and websites.

Lead teams on high-scale projects to meet scope of website design and deadline.

Technical Support Technician Tier 1 November 2012 to March 2013

Endurance International Group, Phoenix, Arizona - The parent company for many website hosting providers. EIG is dedicated to providing technical support and various other services to their hosted customers.

Accurately document support tickets of inbound technical support calls from customers.

Resolve technical issues within the scope of support. Answer questions and promote services offered.

Store Manager and Team Lead Computer Technician November 2010 to November 2012

Data Doctors, Maricopa, Arizona - Data Doctors is a computer repair business that is run nationwide. The position I was hired for was Store Manager and Team Lead Technician for the Maricopa area. Clientele for the company ranged from residential to commercial with various types of systems and software configurations.

Performed hardware and software support and installation in-shop.

Performed repair, field installations, engineering and customer support of computer systems and related equipment including printers, copiers, security camera, NAS, and backup systems by removing and replacing components or reconfiguring and restoring systems for residential and commercial clients.

Managed teams to complete installations of computer systems and wiring for network capabilities.

Diagnosed hardware failure, user errors. Investigated and resolved computer software and hardware problems.

Assisted users with daily operational issues, and gave training in installed systems and programs.

Reported weekly and monthly to owner providing written and oral reports.

Commercial Audio and Video Systems Installation Technician June 2008 to May 2010

Troxell Communications, Phoenix, Arizona - Troxell Communications is a company that sells audio and visual equipment to government, state, and commercial business'. As a Audio/Visual Technician for the company I performed many duties to install these products at designated sites all throughout Arizona.

Regulated and adjusted projection light and focus, volume, tone, and timing of projection equipment.

Programmed and installed Crestron and AMX software for automated control of systems.

Positioned, installed, and connected auxiliary equipment, such as microphones and amplifiers, and security camera systems.

Tuned and adjusted equipment and instruments, according to specifications, to obtain optimum visual and auditory reception.

Tested circuits, using schematic diagrams, service manuals, and testing instruments such as voltmeters, oscilloscopes, and audio generators.

Logitech Technical Support Representative March 2008 to June 2009

E4E, Phoenix, Arizona - Logitech uses 3rd party technical support companies to provide support to customers. I was originally hired on as a Tier 1 support representative. Before the layoffs and closure of the company I was promoted to Tier 2 and handled all of the product lines support.

Handled inbound calls regarding issues with Logitech products.

Interacted with customers extensively to maintain customer satisfaction.

Provided product information and delivery information to customers for replacement products.

Provided technical assistance with the installation, troubleshooting, and use of Logitech products, including webcams, keyboards, mice, headsets, and security camera systems.

Retail Sales and Audio/Visual Installer March 2007 to November 2007

Gracious Home, New York City, NY - At Gracious Homes I was installed because of my expert knowledge of Audio and Visual systems for use in residential environments. Added duties were to help with sales of electronics and other hardware.

Sold and arranged for delivery, insurance, financing, and service contracts for merchandise. Recommended, selected, and obtained merchandise based on customer needs and desires.

Requisitioned new stock.

Described merchandise and explained use, operation, and care of merchandise to customers.

Computed sales price of merchandise.

Repaired cable system, defective lines, and auxiliary equipment.

Pulled lines through ducts by hand or with machined help.

Connected television set to cable system, evaluated incoming signal, and adjusted system to ensure optimum reception.

Assistant Store Manager March 2005 to March 2006

EB Games, West Nyack, New York - EB Games was a major competitor with other retail stores in the sales of video games, consoles, personal computer games, and accessories. My starting position was assistant store manager with 3 employees under me that I supervised.

Contacted and interacted in-store with regular and prospective customers to solicit orders.

Recommended products to customers, based on customer's specific needs and interests.

Reviewed sales records and current market information to determine value and sales potential of product with management.

Wrote reports on sales and products. Analyzed reports to come up with better sales strategies.

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