Customer Service Audio Visual

Summary Management and Customer service with over ten years of excellent organizational and supervisory skills

Experience Director of Audio Visual

January 2014-August 2015 -JSAV- NRG Park – Houston, TX

Daily billing and forecasting

Proposals for incoming groups

Budget for revenue and preparing job cost for all shows

Overseeing the daily operations setup of equipment

Daily Inventory Check

Developing strong relationships with local customers

Conduct price comparison with other AV companies

Scheduling of staff and hiring of freelance labor

Created purchase orders for equipment

Director of Operations

November 2010-March 2013-Southern Audio Visual – Turnberry Isle, Miami, FL; PGA National Resort and Spa, Palm Beach, FL

Daily setup and operations of AV equipment

Daily inventory

Set and design room layouts and staging designs.

Training of new Technicians

Daily labor review and operating needs

Hiring of freelance labor for shows

Maintain staffing level in accordance to audio visual needs

Develop strong customer service relations

Director of Operations

July 2009-November 2010-Southern Audio Visual - Grove Park Inn, Asheville, NC

Daily setup and operations of AV equipment

Daily inventory

Set and design room layouts and staging designs.

Training of new Technicians

Daily labor review and operating needs

Hiring of freelance labor for shows

Maintain staffing level in accordance to audio visual needs

Develop strong customer service relationships

Computer Technician

February 2009-July 2009-Smart Computer Rental, Dallas, TX

Insure that all equipment needs for the groups are set and operating

Troubleshooting problems

Assist in Inventory and Quality Control

Computer Ghosting

Operation of equipment

Event Coordinator-AV

December 2007-May 2009-JARK1 Entertainment, Garland, TX

Daily setup of Audio Visual equipment

Insure that all equipment needs for the groups are set and operating

Troubleshooting problems

Floor Coordinator

September 2007-December 2007-Audio Visual Connections, Southlake, TX

Daily Audio Video setups

Insure that all equipment needs for the groups are set and operating

Assist in Inventory and Quality Control

Daily billing and BEO’S

Education Lufkin High School, Lufkin, TX

Cedar Valley Jr. College, Lancaster, TX

Colorado Tech University, Colorado Spring, CO

Organizations Cable Access of Dallas, Oak Cliff Bible Fellowship Media Department

Lighting), ICIA Member

Achievements Tomcat Rigging School, Management Training, ICIA Training, Employee

Of the Month, Manager of the Quarter, AA in Art and Science Criminal Justice

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