Administrative Assistant Human Resource

Leticia LanFranco

*** ******** ***, *****, **. **376

Message 209-***-****

****.*********@*****.***

OBJECTIVE:

Seeking a position that will utilize my abilities developed through my experiences, accomplishments, and education, with opportunity for growth.

EDUCATION:

Heald College, Hayward, CA

Associate in Applied Science degree in Business Software Applications.

Graduation Date: January 24, 2002

Dean’s List (July 2000- January 2002)

Overall GPA: 3.73

HIGHLIGHTS OF QUALIFICATIONS:

Punctual Help Others Demonstrate Honesty Good team participation

Learn quickly Organize work efficiently Supervision skills Good communication skills

Show determination Follow instruction carefully Work well with others Positive attitude

ABILITIES AND SKILLS

Microsoft Word Microsoft PowerPoint Peachtree Accounting Filing

Microsoft Excel PeopleSoft Customer service Keyboard Speed: 55wpm

Microsoft Visual Basic 6.0 Microsoft Publisher Data Entry Ten key

WORK EXPERIENCE:

Old Republic Home Protection San Ramon, CA April 2011 -

Sales Support Agent

Assist the sales representatives with entering and updating new and current customers home warranty plans. Answer incoming calls from home owners and assist with new and renewing plans. Assist sale support manager with any extra work, create spreadsheet to help get sales support department to company quota. Open and distribute sales department mail. Listen to and handle requests left on sales support department voicemail. Assist co-workers within sales support department and other department with extra work when my personal work was complete.

California Hydronics Hayward, CA October 2007 – October 2008

Administrative Assistant

Assist three departments (Inside & Outside Sales, Business Development), Send out operation manuals, Prepare submittals for projects, Keep literature stocked and up to date, Make weekly phone calls to customers on bids place and check status, Assist customer with requests needed for product, Prepare and set up literature for company classes, perform credit card charges, Assist front desk with phones when needed. Other job duties such as completely any projects requested from departments, sending out mail and filing.

Safeway Distribution Center Tracy, CA March 2007 – August 2007

Human Resource Administrative Assistant

Answered any incoming calls into Human Resource and assist them with any questions. Input all request that are sent from nine departments into the company forms online, such as new hires, leave of absence, return to work, off-cycle checks, and any other forms. Prepare new hire packets and Human Resource files for union and non union employees. Work in PeopleSoft, look up employee’s information when needed, run queries for departments and update any information. Assist the Human Resource Specialist with FMLA, going through applications, and interviews. Assist the Human Resource manager with any and all job tasks that need to be done. Other job duties such as sort mail, filing, and cover front desk when receptionist is out of the office.

Coldwell Banker – The Vintage Group Tracy, CA October 2004 – January 2007

Administrative Assistant/Receptionist

Answered up to six telephone lines and transferred calls, Place all listings in the office in the Tracy Press to be advertised (putting together paragraphs for all office listings, getting pictures, and making corrections on proof before printed), Update four different website with new information for our advertise homes, Create Flyers for our current listings. Set up appointments for broker to view properties. Put together spread sheet for phone bill and collect checks from agents. Place orders and keep track of office supplies. Assist both Brokers with any and all job tasks that need to be done.

The Men’s Wearhouse Fremont, CA March 2002- October 2004

Administrative Assistant

Assistant to General Counsel and all Executive Managers in the Real Estate Department. Administrative Assistant Position consists of: File (numerically and alphabetically) for the Real Estate, Lease, and Legal Departments; Processing Weekly Expense Reports; Make corrections on SNDA’s and Estoppel’s and send them out to the correct lender; Order new Certificates of Insurance for all stores; Create company event letters; Do any miscellaneous work requested by executive management. Help with ongoing projects in the company. Assist both the Assistant General Counsel and Executive Assistant in the Legal Department and Real Estate Department with miscellaneous job tasks that need to be done.

REFERENCES UPON REQUEST

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