Customer Service Manager
Resume:
Queena West
Houston, TX 77090
***********@*****.***
Qualifications
Microsoft Excel certified, Microsoft Word, PowerPoint, Office, Outlook, Lotus Notes, Type 50 wpm, ten key expert, AS-400, SAP power user, CIM, Cyber Docs, Wonder ware, DMS, CMMS, Clerical experience, customer service, excellent computer skills, cherry picker/ forklift operator certification, leadership skills and a team player and motivator.
Education
Ashford University
BA of Social & Criminal Justice
Clinton, IA 2015
Westhills Community College
Associates of Social Science
Lemoore, Ca 2011
Relevant Experience
US Security Associates
Security Officer
Feb 2015 to current
Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required, Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious person and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive, Patrols assigned area on foot, on bicycle, or in motor vehicle, as assigned, to ensure personal, building, and equipment security, Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities, Prepares routine, standardized reports, Provides escorts as necessary, Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment, Performs periodic checks of emergency call boxes and/or street lights to ensure proper functioning; reports all malfunctioning as required.
Hewlett-Packard
LVO Test Technician Sept 2013 to Feb 2015
Trouble shooting server failure in a high paced server build environment, network transfers PXE boot and TCCP/IP used for imaging / running scripts/ bios configuration and job completion verification. Logged all failures in online system. Communicated build error failures to builders and entire line (stopping build) when trends occur in failures . Trend data collection as directed by supervisors. Performed assembly functions: Assembled small components to build servers of many different configurations. Verified proper components are received per order pick list prior to build. Scan all components into the manufacturing shop floor system to ensure proper parts and inventory tracking. Use online methods and work instructions to build servers per customer specification. Built servers from the mother board up. This includes installation of processors, dimms, pca boards, Other duties as assigned Knowledge & Skill Requirements. Understood failure modes of products and test processes, diagnostics, and system block diagrams. Familiar with installation of 3rd party i/o cards.
WEG Electric Motor Corp
Shipping Coordinator April 2014 to Oct 2014
Exercised good organizational and administrative skills, responded to customers questions and complaints, provided routing information and issued shipping instructions to ensure deliveries arrive on time and to their correct location, tracked goods in route to their destination ensuring any problems that may arise are resolved so as to avoid delays, prepared quotes for customers, examined products and materials to estimate quantities or weight and type of container required for storage and transport, liaised with accounts for the preparation of invoices ensuring shipping costs were calculated accurately and passed onto customers, reviewed sales and prepared reports for supervisor and manager while comparing actual sales against targets set, negotiated rates with suppliers such as carriers, warehouse operators and prepare tariffs for customers, ensuring the require profit margins as directed by the company are achieved.
DB Schenker
Inventory Control Specialist/Safety Lead May 2013 to Sept 2013
Run daily shipping reports to determine shipment for the day, Pick cartons for shipment, Provide list to shipping lead, Enter transactions and allocations for all damaged and incomplete items, Work with receiving and inventory team to ensure bin locations are correct, Assist with the placement of material into the correct bin locations, Maintained bin locations, Pull inventory items from stock for work orders, Perform weekly cycle counts, Provide list to shipping of items to ship for the day. Ensure all shipments are correct and performed in a timely manner, Loaded trailors to ensure all shipments are correct left facility at a timely and accurate, Product and item rotation, Maintain Min Max buffer points, manage incidents and injury dart rate, established training matrix, updated safety files, targeted safety issues and established a resolution plan (IROD).
Oak Farms Dairy
Shipping Distribution Analyst February 2012 to May 2013
Monitor all phases of shipping and/or warehouse operations including shipping schedules, loading operations and material handling activities, Maintains inventory and product loss control, coordinates timely and accurate shipping and receiving, and ensures safety/operational guidelines are met, Establishes and monitors employees' work schedules to meet needs of business, Maintains time and shipping records as required, Created tickets for various routes, Created and maintained company variances. Prepares reports for management review, Perform other duties as assigned.
Leprino Foods Company Lemoore, Ca
Production Assistant / Mixer Machine Operator April 2004 to Feb 2012
Prepared reports for Supervisors and managers in a timely manner. Keep track of testing of milk and cheese products such as moisture, fat, fat to dry basis, and salt. Updated Daily Inventory, created Problem Cheese teams and projects, created graphs and tracked trends to present to the Plant Manager. Run daily CIM reports, Cyber Docs, updated make plans and daily operating plans. Made sure packaging paperwork was correct for accounting. Did all the equipment orders, scheduled work orders, kept track of all spending and scheduled projects for budgeting. Organized training sessions for safety and JTPRs. All other duties assigned by supervisors and manager in a manufacturing setting / Added dry ingredients to curd to make cheese. Documented lot numbers for salt, phosphoric acid, caustic potash, dry ingredients and chlorine. Maintain appropriate product levels in all vessels and equipment such that product flow rates to not out run or under run the system. Also maintain and monitor the level of the modifier and dry ingredients to ensure all are being mixed in properly. Make adjustments as needed to ensure a smooth running operation in a manufacturing setting.
United States Navy Bremerton, WA
Legal Assistant / Aviation Equipment Handler Nov 1999 to July 2003
Assisted in court reporting, filing legal documents, assisted clients in preparing paperwork such as legal separations, filing wills, power of attorneys, etc., maintained confidentiality between clients and companies, set up court room for trial, Trial Service Office secretary duties included answering phones, taking messages, entering data, creating spreadsheets, scheduling meetings for law officers, greeting and directing visitors in the right direction / Operated and maintained hydraulic and steam catapults, barricades, and arresting gear; operated catapult launch, retract panels, consoles, firing panels, water brakes, chronographs, blast deflectors and cooling; operated MK-7 arresting gear and associated systems, perform system checks prior to operation, made adjustments to mechanical, hydraulic, and control systems to ensure proper performance. During operations, monitored and identified conditions that might lead to an emergency, initiated emergency procedure.
References available upon request
Contact this candidate