Customer Service Management
Resume:
Career Objective
Seeking an Administration or Customer service position with sharp knowledge of general office procedures and to ensure smooth operations.
Key Strengths :
Excellent communication skills
Proficient in inventory control and supplies management
Well versed in providing record management skills
Strong familiarity with clerical work and activities
Call Center Services Operation
Data Entry
Multiple line phone use
Process orders from customer’s via- phone,email and fax.
Resolve customer’s complains and questions
Education :
High School Diploma – 2002
Nursing Assistant Certificate -2002-2014
University of Phoenix – Arizona Phoenix
Associate of Arts Administration – Jan,7 2015 continuing with a Bachelor Degree
Majors : Office Management/Customer Service
Skills :
Typing 25 WPM
MS Word
Internet Research
MS Excel
Scheduling
Customer Service
Telephone Reception
Ability to work independently or as a team
Able to manage stress
Flexible in working hours
Excellent organization skills
Ability to organize personal work priorities
Time management skills
References
Carlotta James – phone number 262-***-****
Ocise Pressley – phone number 262-***-****
Sheila Jefferson – phone number847-***-****
Contact this candidate