Service Software

Henson B. Monterey

Blk* Lt. ** Dolmar Subd. Llano Caloocan City

Contact Nos. mobile No: 093*-***-****

Email : ******.********@*****.***

Objective:

To obtain a position as IT or Electronics Technician that will enable me to utilize my technical skills, educational background, training experience and ability to work well with people.

Personal Information

Born on the 19th of October 1990 in Quezon City, Philippines. Strengths are flexibility, attention to detail and quick learner. Interests include reading, troubleshooting and updating. Skills include facilitating and organizing activities, relating and working well with other people.

Summary of Qualifications

Dedicated, hard working individual with the intercommunications skills to work at all levels of the organization

Works well in both team environments and individual assignments

Successful in meeting new technical challenges and finding solutions to meet the needs of the management

Goal oriented and competent

Skills

Microcomputer Hardware & Software servicing - this includes Computer Hardware troubleshooting, Formatting, Installation of Drivers & Applications, Installation of O.S. Linux, Mac and Windows.

Knows how to maintain cellular and phone failures in DCT, BB mobile phones and some touch screen phones.

Knows how to use tools for solering and desoldering PCB components & Hot-Air Rework Station.

Knows how to troubleshoot software failures of mobile phones using flasher software such as UFS, JAF, Twister, HWK-UFS & repair hardware such as replacing LCD of cellphone and replacing and reworks of integrated Circuits.

Familiar with Cellphone network technology such as FDMA, TDMA, CDMA.

Advanced Microcomputer Servicing – this includes laptop servicing, making use of Utility Software.

Administering Windows Server 2012 & Exchange 2013.

Have wide experience in Installation, troubleshooting and servicing of Photocopiers, scanners, printers, fax, projectors and multi-functional printers.

Have experience in demo and installation of Photocopiers and Allied products.

Have experience in replacing photocopier, and allied products parts and consumables such as toners, developers, toner cartridges, primary & secondary corona, rollers (pick-up, paper feed, and separation rollers), fuser lamps, fuser roller, pressure rollers, drum unit, drum cleaner, magnetic roller etc.

Also knowledgeable and have experience in making remedy for the said consumables.

Knowledgeable in MS Office Applications.

Ability to use SMD reworks station for de-balling and re-balling Surface Mounted ICs.

Knowledgeable in Networking LAN, WAN.

Knowledge in network cabling.

Ability to perform float setup in desktop computers.

Have knowledge in Wired and Wireless technology

Have knowledge in Fiber Optics and copper technology

Microcontroller Programming using Flow Codes, Assembly, & C programming languages.

Basic knowledge in Linux system Administration

Know how to use remote desktop & remote access of CCTV outside the country.

Ability to use GPL applications

Know how to use simulation tools like Virtual Box, chasms, proteus, and workbench.

Knowledgeable in ISPs products and services such as DSL, Broadband, and their plans.

Knowledgeable in MS office.

Education

Industrial Electronics Technology Secondary Education

MFI Technological Institute Saint Peter Academy of Kalookan

MFI BLDG., Ortigas Avenue, Pasig City Silanganan Subd., Caloocan City

S.Y. 2007 – 2010 S.Y. 2003 2007

recently attended short courses/ training :

MCSE 2012 EXCHANGE SERVER 2013

Al Shumookh Bldg, Burjuman – UAE Al Shumookh Bldg, Burjuman – UAE

Instructor: Mr. Sunil Kumar Instructor: Mr. Sunil Kumar

June 2014 – August 2014 Sept 2014 - present

Awards received

HIGHSCHOOL VALEDICTORIAN

-Saint Peter Academy of Kalookan S.Y. 2006-2007

NC-II CONSUMER ELECTRONICS – 2011

ELECTRONICS INDUSTRIAL TECHNICIAN DIPLOMA - s.y. 2007 – 2010

-BEST IN RELIABILITY – 2011

(Teletech Makati)

work experience

KONTEC TRADING CO. LLC

Company IT / Secretary /Sales Executive (Dubai, U.A.E.)

December 2013 – June 2015

KEY TASK:

Handles all office machines.

Fixing & troubleshooting computer, photocopiers, printers, server, pabx, & cctv errors.

Responsible in converting, editing, uploading, downloading documents and pictures.

Installation & Troubleshooting of softwares on their pc.

Responsible in creating account and updating the website and alibaba accounts.

Conducting Preventive Maintenance for computers, & multifunctional printers.

Responsible in answering all phone calls. (inbound and outbound calls)

Responsible in making paper works, (inquiries/quotation, LPO, letters etc.)

Responsible in filing and monitoring staff documents.

Responsible in making sales by contacting potential customers through alibaba and yellow pages. Responsible in sending quotation & following-up customer’s inquiry.

Assist customers with their inquiry.

Checking and updating items and customer records on Quickbooks Pro

Responsible in printing invoices and delivery order in SAGE50

MFI-TI (FORMER MERALCO FOUNDATION INC.)

Electronics Technology Lecturer and technician

July 2011 – January 2013

KEY TASK:

Instructs and trains students to work in or pursue a career in the field of electronics.

Prepare curriculum and instruct students using appropriate teaching methods.

Assign and grade student work, evaluate student progress, maintain accurate student records & enforce all administration policies and rules.

Responsible for teaching computer skills to students by conducting lessons in computer use, internet research, Digital technology and hands-on activities.

Teaching Fundamentals of Electronics Troubleshooting, Microcomputer Hardware & Software Servicing, Advance Microcomputer Servicing, Wired & Wireless Technology and Microcontroller Programming using assembly language and some of advance programming language such as C language and flow codes and also mobile phone technology (hardware & software)

Keeping track of new technology and updating the school computers as needed. It also includes budgeting for new software or hardware and place inventory orders.

Creating or making a project in creating Hardware modules such as computer hardware setups in float method.

Responsible for troubleshooting, connecting school computers to the Internet and installing new hardware, such as printers, programming tools.

PANTRONICS INTERNATIONAL CORP.

PANASONIC Allied and Copier Technician

Nov. 2009 - Dec. 2010

KEY TASK:

Responding to service calls, test, repair and maintain copy equipment, including photocopiers, digital multifunctional copiers, faxes, scanners and printers. In addition to installing equipment and performing minor maintenance.

Making scheduled maintenance visits (Preventive Maintenance) to keep copier equipment functioning properly.

Clearing paper jams, change toner cartridges, replace worn parts and maintain network connections between copy equipment and computers.

Diagnosing problems and replace or refurbish parts.

Estimating the cost and the repair time.

Placing orders for related materials like papers, cartridges etc.

Conducting a CPC to know the number of copies created (for those who are renting the device).

Installing copier machine and provide a demonstration machines different functions/features. Educate end-user on minor troubleshooting.

Perform networking

Creating a report about the machine. It includes error encountered, parts to be

replaced, number of copies and remedy created.

technical skills and experiences over the phone:

TELETECH NOVALICHES (CHORUS ACCOUNT)

CSR Back Office (Chorus Voice Provisioning)

January 2013 – September 2013

KEY TASK:

Responsible in handling client requests, complaints and rescheduling appointments.

Responsible for entering calculations into ICMS (DOS like tool) and Wireline Data base in preserving financial records at a company and ensuring these records' accuracy.

Identifying the service order to be raised based on customers request or complaints.

Making an Outgoing call to WSPs Customer to check if their DSL line is working. If customer was unable to answer or the line has an error tone, as Chorus Voice Provisioning agents, we are responsible in calling Service Company to request the assigned technician to go back to the site to check and fix the problem if installation of the requested service was failed.

Keeping all customers record updated.

Making sure that all back office tools were up and running to be able to provide process service orders as quickly as possible.

Observe First Call Resolution to provide customer’s satisfaction.

Conducting feasibility studies through the use of NetMap and ASI software to check if the requested service is available and to check also if Chorus and Wholesale Service Providers were capable of providing it.

Passing all metrics such as SLA, Reliability, Productivity & Performance record.

TELETECH MAKATI (CLEARWIRE – ISP)

Technical Support Representative

January 2011 - July 2011

KEY TASK:

Responsible in providing technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.

Providing support by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more;

Accurately process and record call transactions using a computer and designated tracking software.

Organize ideas and communicate oral messages appropriate to listeners and situations.

Follow up and make scheduled call backs to customers where necessary.

Proper phone etiquette, ability to speak and write clearly and accurately, demonstrate proficiency in typing and grammar, Knowledge of relevant software computer applications and equipment, knowledge of customer service principles and practices, effective listening skills, willingness to co-operate with others and work to the greater good, and multi-tasking capabilities.

References available upon request.

Contact this candidate