Quality Assurance

JAYSHREE DATTANI

Phone: 609-***-****

E-mail: ********@****.***

PROFESSIONAL PROFILE

Dedicated, detail oriented, organized professional with over 8 years of experience of Quality Assurance in analysis and design in manual and automated testing of web applications and Client/Server systems. Proven skills with full software development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes. Broad experience in all aspects of SDLC waterfall and agile methodologies from requirements gathering through user acceptance testing. Outstanding communication talents with proven ability to work efficiently with large teams.

SUMMARY OF SKILLS

Strong understanding of Software development Life Cycles (SDLC), including Waterfall Methodology/Agile methodology and iterative processes including requirements, design, implementation, testing and deployment

Used Test Director/Quality Center/ALM to manage, integrate and create reports for testing

Functionality testing and test scripts using WinRunner, QuickTestPro

Interpersonal, collaboration, and problem solving skills

Documentation and reporting skills to Identify, Report, Track & Analyze Defects

Experienced in interacting large teams and third-party vendors

Strong Analytical, team training, mentoring and leadership skills

Knowledge in database development and management (Oracle, SQL)

Microsoft Office Suite, including Project and Visio

Industry Experience: Pharmaceutical, Insurance, Software Development (infrastructure, monitoring and security), Warehouse Management, Financial-(banking and securities), Marketing, Small Business Development, Non-Profit

PROFESSIONAL EXPERIENCE

Wipro Technologies, East Brunswick, NJ May 2014 – Jun 2015

Lead QA Analyst

The objective of this engagement was to provide services to implement centralized travel management system across the geographic locations with the online travel booking tool for the organization. This included the organizations key objective to have a completely integrated internal travel and expense preapproval process and auto expense process with online travel program so travelers can acquire approval and expense their trips through the system with complete automation. Rolls and responsibilities included:

Successfully implemented the complete automated Travel management system in US/EMEA

Had a complete review on the business requirements from different set of business units within the organization

Conducted requirement gathering and existing travel management system process flow and identified key areas of change

Worked with internal management and travelers to evaluate and document the requirements and design specifications, goals, project objectives

Developed and manage executive level timelines / critical path milestones to support day-to-day executive management and executive level reviews

Mapped requirements to the Test cases and scenarios

Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues

Managed and controlled changes to ensure relevant and thorough review of progress and performance.

Implemented strategic activities targeted at the enterprise business market including product positioning, placement, pricing and promotions

Worked alongside with the Carrier Coordination Team overseeing the practical aspects of the project

Scheduled and managed discussions with the project team and ensured that appropriate stakeholders were represented during issue resolution

Coordinate several teams consisting of internal IT department, consultants, and industry technical experts (team) supporting the project

Coordinate and oversee day to day project activities, and manage/coordinate resources within assigned budget and projected schedules

Enforce execution within the guidelines and constrains of the travel policy

Express Scripts, Franklin Lakes, NJ Oct 2011 – Mar 2014

QA Analyst/Business Systems Analyst

This project involved supporting implementations of the Consumer Directed Health program for medical partners and clients. Executed the delivery of Statement of Work (SOW). Documenting file layouts and file exchanges necessary for testing between ESI and the medical partners. Deliver test plans with expected results for accumulators including Deductible, Out of Pocket, life Time Max and Co-Pay for client specific plans.

Worked with the agile methodology and iterative process of the software development

Documented current practices, perform process analysis, test and complete user documentation

Facilitate interactive client meetings to discuss their requirements, business needs, goals, project objectives and implementation procedures

Served as a point of contact person to execute test plans for colleagues and analyze errors

Coordinated with account management the loading of applicable client groups into test system

Exchanged inbound/outbound files with medical partners to ensure accumulators were in synch within both test environments.

Provided production checkout assistance for 1/1 client implementations

Worked in unison with CMS (Centers for Medicare & Medicaid Services) to identify members’ eligibility within EGWP by extracting report from production

Conducted clear and concise client walk-through of customized file layouts, test plans and expected results documents to achieve sign-off by both the client and development personnel

Identified solutions for complex transactions including term from add, dual eligibility and surviving spouses

Medco, BlueBell, PA Feb 2010 – Dec 2010

QA Analyst

This project focused on Working on a project which involves dispensing drugs automatically through a systems called ADDS and Computer Assisted Drug Dispensing Systems called CADS. This warehouse application involves dispensing over million prescriptions a week via Mail orders. The project involves transferring the Warehouse Management Systems information from Dos based application into a Web based Portal.

Working with Project Managers, Developers, Business Analyst to assist writing Business and Functional requirements and review design specifications (SRS). Support BRD author in completion of complete business requirements

Worked with the agile methodology process

Drive the bug triage meeting and prepare traceability metrics using Quality Center

Coordinate and plan all phases of the testing life cycle activities: Test case development, Test Script development, Data strategy, Validation requirements, Test execution and Post implementation support

Performed UAT testing mentored Business testers and other QA analysts

Assist in planning and implementation of the functionality, integration testing with manual and automation testing using tools like Quick test professional

Queried the Oracle Database for data transfer and data analysis

Performed verification and validation techniques during the entire SDLC process

Anticipate, identify, track, and resolve issues and risks affecting own work and work of the Test and/or Application Teams

Comcast Interactive Media, Philadelphia, PA Feb 2007 – Feb 2010

QA Analyst/Engineer

This project involved working on the dot net Portal for Comcast website with two main projects involving the Video and Search Teams. Managed offshore QA team in coordinating testing for the above products. Work closely with Project Managers to plan and schedule the upcoming suite of enhancements and new products.

Analyzed the functional requirement document and prepared the test cases for various modules of the application.

Performed manual testing to check the stability of the entire project

Mapped requirements to the Test cases and scenarios

Executed the developed test cases, logged defects in the Test Director

Worked with the agile methodology and iterative process of the software development

Performed Regression testing for front end manually

Maintained test plans and automated test scripts.

Developed and ran automated test scripts using QTP

Used TSL for scripting in the Automation process

Drive daily Bug Triage Meetings in order to investigate and correct Defects

Participate in daily scrum meetings to device the QA plan and testing

Alliance, NY, NY Nov 2006 – Jan 2007

Tester

This project involved working in the Business and financial services group that provide strategic solutions for clients with financial and retirement needs. This includes customer relationship management, calculator and client info center. Worked several projects simultaneously:

Info Center: This is the internal application of the company, which enables correspondents to get quotes on service products and enable the department to process these requests.

JP Morgan Chase, (Card Services), Delaware, DE Apr 2003 – May 2006

Tester

The objective of this project was to be able to choose a product from the site and direct the search product that gives the client the best-targeted set of resources available. Chasecardservices.com is a redesign project to reflect a new logo, new search bar, and overall new look & feel to the site.

Pfizer, Morris Plains, NJ Nov 2001 – May 2003

Tester

The main purpose of this project is to make the clinical data ready for Genetic Analysis.

ACADEMIC CREDENIALS

ITM Systems, Inc Edison New Jersey

Advanced Software Testing (QA Package)

Mercury Advanced Tools and SQL (2007)

Cittone Institute of Technology, Edison, New Jersey

Certificate in Computer Programming (1998)

Hyde College, Ashton-Under-Lyne, United Kingdom

BA In Accounting & Finance (1986)

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