Senior Systems Administrator/Desktop Support Specialist

Alan R. Rogers

*** ******** **** ****: 570-***-**** Cell: 973-***-****

Milford, PA 18337 *******@***.***

SUMMARY: A Senior Systems Administrator/Desktop Support Specialist that has shown extensive and diversified experience in the networking and computer field. Supported all five U.S. Citizenship and Immigration Services (USCIS) offices in New Jersey. Demonstrated ability to configure and supervise multiple Microsoft Windows NT/2000/2003/2008 and Novell Netware file servers in a large enterprise server environment. Certified in Microsoft Windows Server Administration 2008 and Novell NetWare 3.x, 4.x, and 5.x (MCITP, MCSE, MCSA, CNE). Proven experience with numerous software applications and a wide variety of computer peripherals. Certified by the U.S. Army in Systems Administration and Network Security. Possess current Department of Defense (DOD) “ Secret Clearance .”

PROFESSIONAL EXPERIENCE:

(U.S. Government Contractor for USCIS)

General Dynamics Information Technology 2009-2015 Newark, NJ

3H Technologies 2007-2009

Newark, NJ

Northrop Grumman Information Technology 2003-2007

Newark, NJ

Senior Systems Administrator/Desktop Server Management for USCIS (12 yrs.)

Maintained smooth operation of multi-user computer systems and file servers, including local and wide area networks for the U.S. Citizenship and Immigration Services (USCIS), Newark, NJ.

Lead and coordinate large scale projects for electronic office systems activities that include client servers, personal computer, electronic mail, on-line and Internet resources, and standard software products. This included both hardware and software rollouts and upgrades.

Set up user accounts, e-mail accounts, maintain documentation and install system-wide software and allocation of mass storage space.

Develop and monitor policies and standards for allocation and use of office automation equipment and resources.

Manage and maintain network security, which includes anti-virus updates, security patches, and maintaining user account security.

Perform network analysis and troubleshooting (TCP/IP, IPX/SPX).

Perform regular tape backups and recover data when necessary.

Provide excellent customer service and desktop support and configuration for approximately 450 Windows 7 workstations and laptops at 5 locations.

Connect and maintain VTEL video conferencing hardware for administrative meetings. Install Polycom CMA Desktop software on Windows workstations for video conferencing.

Olmec Systems, Inc. 2002

Denville, NJ

Network Engineer

Provide Network and PC desktop support at remote customer sites.

Test and configure network systems.

Update and maintain customer help desk records.

Subsystem Technologies, Inc. (Govt. Contractor for U.S. Army) 1996-2002

Picatinny Arsenal, NJ

Senior Network Administrator

Install, configure, supervise, and maintain over 65 Microsoft Windows NT/2000 and Novell Netware file servers (hardware, software, and security) for the U.S. Army.

Install, configure, and maintain desktop and laptop workstations for network connectivity.

Perform network analysis and troubleshooting (TCP/IP, IPX/SPX).

Install and configure all printers and print queues for Windows 9x/ME/NT/2000/XP, Mac, and UNIX printing.

Work closely with senior military staff and civilian workgroup managers in determining the needs of each individual file server and completing required projects.

Supervise and instruct junior network administrators.

Perform hardware and software upgrades for all file servers.

Designed and implemented the NDS (Novell Directory Services) tree structure for the U.S. Army at Picatinny Arsenal.

Recommend and purchase all hardware for file servers.

Execute daily tape back-ups of all file servers.

Provide excellent customer support.

DeVry Technical Institute 1994-1996

Woodbridge, New Jersey

Network Manager

Install, supervise, and maintain 6 Novell file servers used for administrative and academic purposes.

Supervise and maintain 2 UNIX e-mail and web servers for Internet Access.

Setup and configure all desktop and workstations for LAN and Internet connectivity.

Install all software packages on network, including the beta testing and final implementation of a large project for the computer-based New Jersey College Placement Test (CPT).

Install and configure Ideacom PC gateway to connect to IBM AS/400.

Supervise full time and part-time network employees, including scheduling and maintaining employee timesheets.

Perform daily tape back-ups on all file servers.

Recommend and purchase all hardware and software for the institute.

Dun & Bradstreet Information Services 1993-1994

New Providence, New Jersey

Technical Support Engineer

Performed supervision and maintenance of the in-house Novell LAN.

Provided technical support, both hardware and software, for LAN based and stand-alone PC applications.

Worked with field engineers and end-users to setup systems that accessed the D&B information database.

The Ultimate Corporation 1990-1993

East Hanover, New Jersey

Technical Support Engineer

Worked with field engineers and system administrators to provide technical support for DEC, IBM, and Hewlett Packard mini-computers, resolving problems associated with hardware, application software, operating systems, peripherals, synchronous and asynchronous communications.

Performed testing and development of network-based diagnostic applications.

Originated and maintained reports, technical documentation, and reference manuals.

EDUCATION and CERTIFICATIONS :

Bachelor of Science in Electronics Engineering Technology (B.S.E.E.T.)

DeVry Institute of Technology, Chicago, Illinois

Microsoft Certified IT Professional (MCITP) Windows Server Administrator 2008

Microsoft Certified Systems Engineer (MCSE) Windows 2000

Microsoft Certified Systems Administrator (MCSA) Windows 2000

ITIL Foundation in IT Service Management Certification

Certified Novell Engineer (CNE) 3.x, 4.x, 5.x

Department of the Army Certificate of Training - Systems Administrators Security Course

Department of the Army Certificate of Training – Network Manager Security Course

Fort Gordon, Georgia.

American Research Corp. - Internetworking with TCP~IP Course

SOFTWARE EXPERIENCE:

USCIS Applications – U.S. VISITS, Dynacomm, ANSIR, Claims4, Eagle, TECS/IBIS, NFTS, Windows 7

Windows 8.x

Windows NT/2000/2003/2008 Server

Novell Netware 3.x, 4.x, 5.x (working knowledge of Netware 6.0)

Windows 95/98/ME/NT/2000/XP/Vista/7/8

Microsoft Office Suite 95/97/2000/2003/2007/2010

Microsoft Outlook/Exchange

MS-DOS, UNIX

Norton Antivirus, McAfee Antivirus

Norton Utilities, Norton Ghost, PC AnyWhere

Norton Backup Exec, Norton NetBackup, Arcserve Backup

McAfee Encryption for laptops

LANDesk

Remedy Helpdesk

HARDWARE EXPERIENCE:

Proficient in IBM PC and file server architecture, networking and RAID array technologies - (RAID 2, 5, 10). Installed and configured Dell, Compaq, Hewlett Packard, IBM, and ALR file servers. Installed and configured Dell, HP, Tektronix, Xerox, and Canon print servers, numerous network based printers, scanners, and fax machines. Tape backup hardware included Dell and Quantum LTO and DLT autoloaders.

Professional Affiliations: Institute of Electrical and Electronics Engineers (IEEE)

Network Professional Association (NPA)

U.S Citizen

U. S. Department of Defense (DOD) “Secret Clearance”

References Available on Request

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