Customer Service Sales Representative

Kale Robb

*** ******** ****** *.,

Port Dover, Ont., N0A 1N4

519-***-**** (Home) / 905-***-**** (Cell)

Summary of Key Skills: Proven success in sales environment including highly developed skills in meeting sales targets, managing customer relations and communicating product knowledge

Education

Durham College:

General Arts & Science (certificate)

Foundations in Art & Design (certificate)

Animation (one year)

Employment

VG Meats (2015)

Simcoe, Ontario

Retail Customer Service Specialist

Serve customers, maintain product inventory and distribution

APAC (Direct Energy) (2014-15)

Brantford, Ontario

Customer Service Specialist\Team Leader

Customer service supervisor providing support for HVAC equipment and other issues

Handled difficult customers and other challenging transactions at level two escalation

The Brick (2014)

Simcoe, Ontario

Sales Representative for Furniture, Electronics, Appliances, and Home Accents.

Norcom Telecommunications (Bell Canada) (2011 - 2013)

Oshawa, Ontario

Sales Representative for Bell Home Phone, Internet, Satellite and Fibe TV, As well as selling and providing assistance for mobile and cellular devices

Aditya Birla Minacs (ONStar) (2010 - 2011)

Oshawa, Ontario

Customer Service Representative for inbound call centre, Sold different packages and products

UT5 (Rogers Canada) (2009 - 2010)

Whitby, Ontario

Sales Representative for Rogers Home Phone, Internet & Cable, supervised and trained four people, had a team of two team leaders and one distributor.

Holiday Pet Care (2007 - 2008)

Thornhill, Ontario

Overnight Attendant, Front Desk Attendant, Customer Service, supervised and trained new employees.

Community Involvement

Volunteer for YMCA summer camp

Ambassador at Durham College

Other Skills and Interests

Computer skills – Knowledge of hardware/software and troubleshooting

Art – Daily routine of working on several art projects

Public Speaking – Experience speaking with large groups

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