Customer Service High School

Latraya T. Felton

** ****** *** *** *** Jersey City, NJ 07305 201-***-**** ********@*****.***

OBJECTIVE

To obtain a challenging position in which I can utilize my skills in a management environment.

Excellent interpersonal / communication skills

Cooperative and enthusiastic in computers

Education

High School Diploma

Kenmare High School, Jersey City, 07302

Skills

Proficient in the use of Microsoft Word, Excel, and Power Point

Complies, sorts, and verifies accuracy of data to be entered

Ability to read unique handwritten documents

Proficient at writing, counting, and reading documents accurately

PROFESSIONAL AFFILIATIONS & AWARDS

Dress for Success- To gain professional skills, accelerate job search and build confidence through weekly training sessions, one on one career coaching and networking.

Funding Corporation- participated in a job shadowing with the administrative staff.

St. Peter’s College, College Survival Course- Completed a three credit college level course that helps prepare students with the tools necessary to succeed in college. Topics include time management, organization and study skills.

Goldman Sach’s Women’s Mentoring Program- Workshops geared to providing guidance to women in the workplace.

Volunteering at Kenmare High School- Filing papers, inventory and answering phones.

Related Professional Experience

. Panasonic: Administrative Assistant

. Newark, NJ (August 2015)

Filing and scanning documents

Putting data into the system using excel

Putting data into the system using Ariba, Sap, Ezpay software

Emailing

. Xpo Logistics: Data entry clerk

. Elizabeth, NJ (June 2015-August 2015)

Responsible for daily reports

Printing out orders

Faxing, emailing and scanning documents

Working with excel, Microsoft word

Counting inventory

First Data: Mail Opening Associate

Staten Island, NY (March 2014-Sept 2014)

Responsible for utilizing mail sorting and extraction devices.

Prepare regular and third party payments for transport operations by sorting, opening, extracting, batching and counting various types of incoming mail.

DHL: Data Entry Clerk/ Receiving Clerk/ Scanner

Secaucus NJ (April 2005- 10-2012)

Verifying and keeping records on incoming and outgoing shipments and prepare items for shipment.

Validate the counts, weights and measurements of incoming shipments to verify information against bills of lading, invoices, orders, or other records.

Scans all incoming packages and then unpacks and examines incoming shipments, rejects damaged items, record shortages, and corresponds with shipper to rectify damages and shortages. Routes items to departments.

Enters alphabetic, numeric, or symbolic data from source documents into the computer.

Compares data entered with source documents or re enters data in verification format on screen to detect errors.

Review error reports and enters corrections into the computer.

Working at customer service

United States Postal Services: Mail Handler

Secaucus, NJ (June 2002-Sept 2004)

Prepare incoming and outgoing mail for distribution.

Examine sort and route mail by state, type of mail.

Keep records of shipments, pouches, and sacks and other duties related to mail handling with the postal services.

REFERENCES Available upon request.

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