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Phoenix, Arizona, United States
February 01, 2018

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Resume: Joseph A. Frost 480-***-****

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SUMMARY: Experienced Director of Technology, Program/Project Manager, Consultant, Analyst SKILLS: Management of teams regarding technical business operations with a focus on providing direction for programs, projects, processes, implementation and continual service improvement. PROFILE: Dynamic online profile with recommendations located: EXPERIENCE: RZONZ - PHOENIX, AZ, '07 - CURRENT

Founder / Principal Consultant

Provide consulting services for Technology, Business, and Education Projects include Athletics, Business Development, Campus Safety, Educational Technology, Online Education NON-PROFIT INTERNATIONAL – TEMPE, AZ, ’15 - CURRENT Director of Technology – US based offices

Redesign & Upgrade infrastructure for redundancy, business continuity, disaster recovery Implement Microsoft cloud solutions for US & International Offices Manage multiple, concurrent vendors for engineering, hardware, software Collaborate with all departments for security, project management, software development PLEXUS WORLDWIDE - SCOTTSDALE, AZ, '14-'15

IT Manager

Help Desk & Desktop Support

Manage Team response to Tech Support Calls, Tickets, Technical Projects on and off-multiple sites Build Kiosk interface, create images, and manage all computers for Convention 2015 PRENCIPIA, INC. – SCOTTSDALE, AZ ’13

Senior Consultant

Provide consulting services for Technology, Business, and Education Projects include non-disclosure AZ State Offices


Contractor at Arizona Department of Education (ADE) - Information Technology Department Solution Architect at ADE for Arizona Education and Learning Accountability System (AELAS) Work with Enterprise Architects to propose infrastructure architecture for AELAS Draft RFI and work with vendors to confirm architectural approach Work with Business Analyst team to develop Business Case for AELAS ADE Production Services Program Manager

Reporting to Deputy CIO for Data Center, Production Services Support Coordination, and Escalation Continual Service Improvement - Help Desk, Desktop, Operations, Network Services Project Manager Facility Move - new multi-floor IT infrastructure, decommission old, support personnel move Project Manager IT Refresh Project - coordinate vendors for IT upgrade at multiple sites across state PHOENIX CHRISTIAN UNIFIED SCHOOLS – PHOENIX, AZ ’01 - '11 Technology & Operations – multiple campuses

Director of Technology & Operations – report to Superintendent Install, Maintain, and daily Support - Help Desk, Desktop, Network Services for all Technology on multiple sites Computers, servers, switches, security cameras, website & applications, LAN, WLAN, WAN, Vendors, Budget Department Chair; State & ACSI certified Teacher – report to Superintendent & Principal Manage PreK – 12th grade technology curriculum including: AP, Honors, College Dual-Enrollment, Online Educational Technology – Developed Private Social Network for Internet Safety & Appropriate Use & Cloud VISITALK.COM – PHOENIX, AZ ‘00

Technology Team – Software Development for startup company Sr. Project / Program Manager to CTO & COO

Provide technical point of contact for all projects to be considered for Software Development Coordinate efforts with Legal and Development to coincide with renegotiated payment schedules & contracts NATIONAL COMPUTER SYSTEMS – MESA, AZ ’99 – ‘00 (NOW PEARSON) Educational Software Services Division – Software Project Management Group Software Project Manager

Software Project Manager assigned to $40 million South Carolina statewide software development and Joseph A. Frost 480-***-**** 2 of 3

implementation contract with outsourced vendors and multi-state technology teams Coordinate Gap Analysis in Colorado, Custom Development outsourced vendor in California, Software Development in Arizona and Implementation in South Carolina Consult with Legal and Contract Administrators on contract disputes and response drafts Negotiate change management issues with State customer representatives APOLLO GROUP, INC. – PHOENIX, AZ ’98 – ‘99

Corporate IT for UOP, IPD, CFP, WIU – Consultant Group Enterprise Y2K Hardware & Software Project Manager National scope, Enterprise wide Y2K inventory

National scope, Enterprise wide Disaster Recovery Plan Corporate Server Y2K upgrades, UNIX O.S.& Oracle DB Corporate & Regional Technical Business Analyst, Program Manager Program Development and Implementation for New Campus Startup and Expansion Process Improvement – corporate server level virus protection Special Assignment - Security Issue – FBI – US Attorney – unsuccessful hacker attempt HONEYWELL – PHOENIX, AZ ’97 – ‘98

SSO (Satellite Systems Operations) – Information Systems Group Hardware / Software Specialist – Program & Project Manager Process Improvement - team lead for leased assets life cycle program Program Management for Information Systems’ new purchases from “cradle to grave” Vendor contact for RMA product, data retrieval, & printer maintenance Hardware / Software Specialist - Sr. Technician

Research, Evaluate, Recommend evolving computer technology Project Management for PC Repair Lab - new receipts and existing technical support Project Management of escalation task deployment & documentation development with technical contractors Provide technical training and support to new employees - Technicians / Help Desk ROOSEVELT SCHOOL DISTRICT, PHOENIX, AZ ‘95-’97

Campus Technology Program – District & Federally funded program Technology Program Director

Research, evaluate, and select IT vendors

Manage installation of CellularOne CDPD / wireless technology Internet access for campus lab Installation, configuration, and support of staff PowerPC lab and network Transition of open entry computer lab from mixed platform: Apple, Mac, and PC to Pentium Installation, configuration and support of Pentium based, multimedia computer lab Technical support for all Apple, Mac, PowerPC, IBM pc & clones, networks, and peripherals on-site O.S. upgrade rollout from Windows 3.x to Windows ‘95 Technology Teacher

Researched, Developed, Implemented technology curriculum integrating technology with general studies Researched, Collaborated, Implemented curriculum combining Library & Technology resources Chosen by Roosevelt School District to teach software classes Member of Grand Prize Winning Team for 1997 Cox Excellence in Education and Technology Award INTEL CORPORATION, CHANDLER, AZ ‘93 - ’95

College of Quality & North American Repair Center

Technical Writer

Emphasis on Training Guides & Computer Based Tutorials Production Control

Develop & Implement Expedite Program within Production SOFTWARE & HARDWARE – EARLY EXPERIENCE

Grand Canyon University, Phoenix, AZ ’93 - Created an encrypted password security program Carl Hayden High School, Phoenix, AZ ’92 – Bilingual FreeHand Presentation Mirage Elementary School, Deer Valley School District, Phoenix, AZ ‘91 – Software Training, CBT Palmdale Elementary School, Roosevelt School District, Phoenix, AZ ‘90 – Looping KIOSK presentation Phoenix College, Maricopa County College District, Phoenix, AZ '89 - Help Desk & Desktop Support Joseph A. Frost 480-***-**** 3 of 3


Grand Canyon University 1993 GPA-3.69

Spanish, English, Education, Computers


University of Phoenix 1999 GPA-3.84

Computer Information Systems, Education, Project Management

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