Mortgage Loan Servicing and Property Preservation Specialist

Francine Simonski

**** ******** ***.

Cleveland, OH. 44109

216-***-****

****.********@*****.***

Objective

I come from a Mortgage Industry background with 21 years of customer service experience dealing with clients and the mortgagors. I also worked retail while in high school. My goal is to obtain a rewarding position that will utilize existing skills and provide a mechanism to continue a professional growth while making a positive contribution to an organization.

Summary of Qualifications

• Team Lead

• Customer Service over 20 years

• Monitor call center

• Retail

• Team Player

• Professional written and oral communication skills

• Attention to detail

• Highly organized

• Troubleshooting

• Multi- tasking Ability

• Dependable, trustworthy

Work Experience

June 2004 – December 30, 2014, Team Lead

ServiceLink Field Services. Solon, OH

• Oversee & performed all job functions

• Provide training for new employees

• Audit of teams completed work

• Perform research and auditing for our clients

• Handles escalated calls

• Daily assists team members

• Chair of the Fun Committee

September 1995 - April 2004, Team Lead

The Leader Mortgage Company, Cleveland, OH

• Overseeing the workflow of the department

• Managed the servicing of the special loan portfolio

• Implemented appropriate procedures in resolving customer inquiries and disputes

• Handled escalated phone calls

• Coordinated the training efforts for all new agents & conducted individualized testing

• Researched late fees, missing payment issues

• Communicated resolution to the customer

• Chair of the Fun Committee

Glix Department Store – 1966 - 1968

• Worked in stock room pricing items

• Advanced to sales making commission

• Trained and advanced to Head Cashier

• Promoted to work for owners secretary

Education

• Correspondence courses in Mortgage Loan Administration, Mortgage Bankers Association

• High School Diploma

Contact this candidate