Customer Service Quezon City
Resume:
Ma. Karen L. Julongbayan
Brgy., Pansol, Quezon City
*****************@*****.***
****- ******* -********** ** *** Philippines: Diliman, Quezon City
BS Tourism
Customer Service Representative
VCust Tech-Mahindra - Quezon City
August 2013 to January 2014
Responsibilities
I was assigned first as receiving calls for phone shopping. We helped people order the products and we had to sell related products as well to get a higher profit. After a few months, I was assigned to a higher department. By then, I was responsible for getting calls and complaints from our American customers. We help them solve their problem regarding a specific product and we are trained to help them with utmost respect and skills.
Accomplishments
After I was assigned to a higher department after a few months, I always received incentives for performing great. My Train Leader commended me for being a good customer service agent and the customers always appreciated my efforts to help them that sometimes they wanted me to be promoted to a higher level.
Skills Used
I demonstrated great communication skills and I am a fast-learner as well. I've always had a long patience. I am also good in selling products.
Proficient in Microsoft Word, Excel, Powerpoint and Internet Applications
Date of Birth: February 5, 1995
Father’s Name: Teofilo Julongbayan
Nationality: Filipino
Residential Address: Santol, Balayan, Batangas
Contact Numbers: 091*-****-***
Hobbies: Reading classic novels, Watching TV series and Surfing the internet
Languages Known: Tagalog, English, Spanish (poor), Korean (poor) and French (good)
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