Customer Service Manager

Jean Fritz

*** ***** ******, *** ** Shirley, IN *7384 (317) 966- 1076 *******@*****.***

COPYWRITER / EDITOR /BUSINESS COMMUNICATIONS SPECIALIST

Highly productive and creative writer experienced in crafting marketing copy, ghostwriting blog entries, articles and advertorials for print and digital publication as contract support for public relations and advertising agency personnel. Works well with little to no supervision, collaborates with others in both face-to-face and remote settings. Known for meeting deadlines and exceeding expectations. Portfolio of articles for sale and quote form for custom work: http://www.bit.ly/jeansportfolio.

AREAS OF EXPERTISE

Marketing copywriting

Catalog and Product Descriptions

Associated Press Style Guidelines

Research

Basic HTML Coding

Advertorials

Digital Publication

Time Management

Microsoft Word, Excel

Case Studies

Interviewing

SEO and Keyword Density

Document Management

Adobe InDesign

Blog Ghostwriting

WRITING / COPYWRITING EXPERIENCE

Authored over 80 500 to 2000 word articles which were sold for digital and print publication through Constant-Content.com.

Collaborated with a team of writers to produce articles focused on energy-related topics. Authored and sold articles relating to ethanol, natural gas, energy reclamation from landfills and electric underfloor heating.

Ghost wrote blog post entries for home improvement, landscaping and HVAC firms through Zerys.com website.

Authored and edited category and product descriptions for Australian commercial restaurant supply firm, Australian costume rental company and for a major US retail chain.

Authored 20 short how-to pieces which were published on the eHow.com network.

Develop and craft resumes and cover letters for RezBiz LLC clientele.

Write a bi-weekly column for Examiner.com that covers cooking and food-related topics.

Authored short essay that was published in Chicken Soup for the Soul: Loving Our Cats book.

DESIGN EXPERIENCE

15 years experience as a typographer and page layout specialist for two commercial printing firms; utilized Adobe PageMaker, CorelDraw and Compugraphic typesetting software and equipment.

Developed custom business card designs and layouts using Adobe PageMaker and Corel Draw softwares for internet clients of a small wholesale printing firm.

Designed seven self-published books (soft- and hardcover) for clients using Adobe PageMaker and MS Office softwares. Examples of these are available upon request.

Write and design monthly e-newsletter using .html editor and photo editing software for small direct-to-consumer farm market.

ADMINISTRATIVE EXPERIENCE

Interface with remote clients using e-mail and telephone.

Utilize and customize Quickbooks Pro software for basic accounting functions, including invoicing, accounts payable, accounts receivable, banking and month-end reporting.

Keyboard speed of 60 wpm for word processing and over 10,000 ksh for alpha-numeric data entry.

Prioritize daily tasks according to level of importance, time required for completion and client deadlines.

WORK HISTORY

JMT PUBLICATIONS, EDITOR / COPYWRITER, 2005 – PRESENT

BUSINESS CARDS TOMORROW, ORDER PROCESSOR / PRODUCTION SCHEDULER, 1997 - 1999

THERMOGRAPHICS, CUSTOMER SERVICE MANAGER, 1992 - 1997

EDUCATION

Bachelor of Arts, English, Alma College, Alma, MI

Additional coursework through AWAI (Association of Writers and Artists International) in resume writing and copywriting.

References and work samples available upon request.

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