Customer Service Microsoft Office
Resume:
DERRICK KEITH MANLEY
**** ********, *******, ** *****
( h ) 713-***-**** ( c ) 832-***-****
**********@*****.***
MANAGEMENT/OPERATIONS DIRECTOR
Well educated, highly proficient professional with well over 10 years of experience in operations and managerial skills. Eight years of verifiable airport, airline, and operations experience. Known and appreciated for having patience, a positive attitude, an outgoing nature and high energy level. Excellent ability to build rapport with clients, proven track to successfully juggle twice the normal workload and motivate and lead other team members. Detailed oriented, organized, and efficient with the proven ability to work under strict deadlines.
KEY QUALIFICATIONS
Detailed Documentation
Business Management
Training and Development
Leadership Development
Customer Relations
Time Management
Problem Solver
Orientation and Presentation
Team Oriented
Microsoft Office 2010,XP, Outlook and Adobe Acrobat Professional
PROFESSIONAL EXPERIENCE
Five Guys Burgers and Fries, Houston, Texas August 2013 to Present
Customer Service
Operate grill, fryer and other various machines following all safety and sanitary procedures
Follow all safe food handling procedures.
Cuisine Santé’ International, Houston, Texas April 2011 to April 2013
Director of Marketing
Update all daily track sheets, previous night’s ledger, record boards and maintain daily office duties and procedures.
Communicate with corporate office
Maintain accurate records on invitees, shows and sales.
Verify and update referral programs.
Restore Health Care, Houston, Texas October 2009-April 2011
Home Health Care Assistant
Daily supervision and in-home assistance to senior and disabled individuals.
Monitor medication administration, assisted with ADL’s, daily vitals and transported to appointments.
Maintained accurate and timely documentation
Meador Staffing, Houston, Texas February 2009-April 2011
General Laborer
Inventory control
Performed various warehouse duties such as picking, packing, and shipping and receiving.
Dixie Staffing Company, Houston, Texas April 2007-July 2009
General Laborer
Forklift Operation
Performed general labor duties as assigned by superior
Maintained accurate records of inventory and shipping logs
Southwest Airlines, Houston, Texas October 1998-October 2006
Grounds Crew Ramp Agent
Testing and re-evaluation to maintain education on current FAA rules, regulations and guidelines.
Repetitively loaded and unloaded aircraft cargo weighing up to 70 pounds or more, up and down the jet way stairs and adapted effectively under tight time constraints to accomplish quick turns of aircraft.
Monitored and secured passengers’ personal property from the airplane to baggage claim.
Performed duties involving the highest federal security clearance and access to all areas of the airport.
EDUCATION
Grambling State University, Grambling Louisiana 1995-1997
Criminal Justice
REFERENCES
Stephanie Newton
HISD
Houston, Texas
Dequintal Carter
Sales
Houston, Texas
James Selcetine
Welder
Houston, Texas
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