Customer Service, Air Freight, Logistics, Website optimization
Resume:
Greenvale Homes *,
West Service Road
Marcelo Green Village
Paranaque City
Mobile: 091*-*******
Landline: 823-4196
Email: *******@*****.***
Skype: nonongl
Luisito L. La Sangre
Nickname : “Nonong”
Marital Status : Married
No. of children : Two (2)
Height : 5’5”
Weight : 170 lbs.
Education
1981-1982 University of the Visayas Cebu City
Masters in Business Administration
Earned 12 units
Scholarship recipient
Vice President- MBA Class
1977-1981 University of the Visayas Cebu City
Bachelor of Science in Commerce
Major in Economics
College affiliations:
President- Junior Economist Association
Vice-Pres.- Junior Personnel Management Association
Editor in Chief - Commerce, Secretarial and Customs Administration
Yearbook
Awards received:
Leadership Award
Work experience
October 2013 – Feb 2015
ENVIROTEC MONITORS INC. - Sales Manager
Marcelo Green Village, Paranaque City
Responsible for the planning, organizing and effective implementation of sales and marketing strategies, in order to meet or surpass the company’s sales objectives.
Managed and monitored the sales activities of a sales force of three (3) sales engineers and supervision of service shop and two (2) service engineers as well as the office staff.
Tasked to meet and entertain foreign principals of the products carried.
April 2011-September 2013 - Account Manager
QuantumLinx Pty Ltd
Level 6, 115 Pitt St., Sydney, NSW, 2000 Australia
Responsible for creating the online marketing strategy for each client and overseeing the plan implementation throughout the client's business cycle.
Creating reports, data analysis, keyword research, web development.
Communicating with client inquiries via email and providing excellent customer service
Gathering data for the research of keywords to target for prospects or leads
Provide assistance to the Account Management Department in the research and gathering of data for new process, procedures and special cases
Data entry tasks to support keyword research for clients and leads
Running of softwares and/or tools for report generation
Admin tasks for efficiency in report generation and strategy formulation.
Nov 2009 –Oct 2010 Teleperformance Philippines, Inc.
SDC IT Bldg., Santana Grove,
Dr. A. Santos Ave., Brgy. San Antonio,
Parañaque City
Customer Service Representative
Handles inbound/outbound calls from AT & T customers located in the United States. Responds to customer calls using product knowledge. Resolves customer questions & issues. Works to build customer confidence in the brand & promotes opportunities for additional products & services.
Jan. – Dec. 2008 Envirotec Monitors, Inc. - Sales Manager
28 D. Poblete St., BF HEVA,
BF Homes, Las Pinas City
Promotes & sells the main product of the company which is an environmentally-friendly non-chemical water conditioner & boiler tubes descaling equipment. Conducts powerpoint presentations to prospective customers. Conducts product trainings to account executives. Manage & supervise 5 account executives.
Jan. – July 2007 Airlift Asia, Inc. - Customer Service Manager
AAI Freight Management Center
Kaingin Road, Multinational Drive,
Parañaque City
Manages & supervises various customer service teams (Air & Sea Import, Air & Sea Export and Domestic Forwarding). Ensure that all customer requirements for pick-up, storage, airline transfer & delivery are met on-time with no or minimum irregularity. Ensure that all key performance indicators & standards are met according to customers’ needs & Airlift Asia’s requirements. Manages & supervises 4 supervisors & 10 customer service representatives.
July 2006-Dec. 2007 Cybertreat Internet Café
Owner and Proprietor
V-Mart Shopping Center,
Sucat Road, Paranaque City
1993 to July 2006 U-Freight Philippines, Inc.
4th Flr., Cargohaus Bldg., Bgy. Vitalez,
NAIA Complex, Paranaque City
Job Positions held: 1. Cargo Representative, Domestic Department
2. Account Executive, International Sales Dept.
3. Marketing Coordinator, Marketing Dept.
4. Operations Coordinator, Sales, Operations &
Transport
5. Customer Service Manager
6. Operations Manager (Customer Service,
Import,
Export, Transport & Airport Operations)
7. Regional Sales Manager, CALABAR
8. Area Sales Manager, Cavite
9. Account Management & Customer Service
Manager (last position held)
1992 – 1993 Yusen Sea & Air Service
Sto. Nino Drive, Paranaque City
Job Title: Account Executive
Freight forwarding sales for air and sea shipments
1989- May 1992 ENERTEC PHILIPPINES
Moonwalk Subdivision, Paranaque City
Job Title: Sales Manager
Responsible for the planning, organizing and effective implementation of sales and marketing strategies, in order to meet or surpass the company’s sales objectives.
Managed and monitored the sales activities of a sales force of nine (9) sales engineers and supervision of service shop and five (5) service engineers as well as the office staff.
Tasked to meet and entertain foreign principals of the products carried.
PHILIPPINE AIRLINES
Makati, Metro Manila
1986 -1989 Product Development Officer
Coordinated the various phases/steps of new product or feature development, from feasibility and economic evaluation, design, research and development, advertising and promotions design and strategy, market testing, launching to initial stages of product management.
Resigned to accept offer of a relative to head the sales group promoting industrial products.
1982-1986Senior Sales Performance Analyst
Product Planning And Services Development
Sales and Services Philippines department
Makati, Metro Manila
Handled and coordinated the implementation of new promotional fares, advertising and promotional strategies and other airline activities designed to encourage travel and promote domestic tourism.
Division was dissolved and requested to be transferred to another Department.
1983-1984Reservation Clerk
Cebu Reservations
Domestic Marketing Department
Cebu City
Handled reservation functions such as telephone inquiries, flight bookings, sending of reservations messages, customer service, etc.
Promoted and transferred to Manila Head Office.
1979-1983Office Clerk ‘A’
Cebu/Visayas Sales Area Office
Domestic Marketing Department
Cebu City
Handled clerical duties such as typing of correspondence and reports, answering and making business calls for the Director, making business appointments, recording of minutes of the meeting, arranging business and personal trips, filing and organizing confidential and non-sensitive documents, tabulating and analyzing data and presenting them in graph form for reports meetings.
Promoted to Reservations clerk.
University of the Visayas
Part-time Instructor
Economics Department
Cebu City
Taught basic and higher Economics subjects to 150 freshmen and senior students. Appointed co-adviser of Commerce, Secretarial and Customs Administration graduating class while employed as instructor.
Resigned to concentrate on Philippine Airline’s employment.
TRAININGS AND SEMINARS
With Teleperformance Philippines, Inc.
-AT & T Mobility Product & Brand Training (1 month)
With Airlift Asia, Inc.
-26th Basic Freight Forwarding Seminar (Jan. 22-26, 2007)
With U-Freight Philippines, Inc.
Basic International Cargo Course
ISO 9001
CARE (Customers Are Really Everything Program)
Team Building Workshop
Economics of Living & Planning Program
8D TOPS Workshop ( Amkor Anam University)
With Enertec Philippines
1990- Selectrons Electrochemical Metallizing
National Engineering Center
University of the Philippines
1989- Salesmanship Training
Tom Hopkins Salesmanship Course
With Philippine Airlines:
1987- Dale Carnegie Course
- Written Business Communication
- Basic International Tariff and Ticketing Course
- Customer Relations Workshop
1986- On the job training- Counter Check- in
1985- Domestic Traffic Services and Control (Topped the class)
- On the job training- Counter Check- in
1984- On the job training- Counter Check- in
1983- PACERS II Sales Function (Reservations System Upgrade)
1982- On the job training- Domestic ticketing
- On the job training- Counter check- in
1981- Customer Sales and Services (topped the class)
COMMENDATIONS/APPRECIATIONS
With U-Freight Philippines, Inc.:
For job well done from:
Mr. Manny Laxa, Traffic Manager-Temic Telefunken
Mr. Bob Brita, Technical Consultant, Cypress Philippines
Mr. Jose Bravo, Logistics Manager-Maxim Philippines
Mr. Jojo Villaescusa, Logistics Manager-TSPIC/Atmel
IDT Penang on handcarry shipments
Ms. Dorie Dado, Traffic Manager-PSI Technologies
Mr. Willy Ginete, Director-AMI Philippines
U-Freight Phils. President as Most Improved Manager
With Philippine Airlines:
1988
For services rendered as temporary Customer relations Officer at Manila Station Domestic to assist personnel and passengers and handle passenger complaints (from Director- Customer Relations).
For working extra long hours to finalize high- yield market strategy ( from Manager Product development).
1986
For assistance extended to relatives and friends of PR206 crash victims ( From President & CEO; SVP Customer Services; Manager- Product Development).
For achieving perfect attendance record for July to December 1986 period (From Manager- Product Development).
1986
For achieving perfect attendance record for January to December 1985 ( From VP- Sales & Services Philippines).
1985
For topping the Domestic Traffic Services and Control training class- 99.90% (from Director- Marketing Development, Sales and Services, Philippines).
For services rendered as task force member at Manila Station Domestic during the peak season (from VP-Domestic Marketing).
-nothing follows-
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