Customer Service Medical

Latosha Covington

Experienced Customer Service Advocate

Dearborn Heights, MI 48125

**************@*****.*** - 313-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Contact Center Representative

STRATEGIC STAFFING SOLUTIONS/DTE ENERGY - Detroit, MI - April 2015 to Present Responsibilities

Customer complaint resolution. Creating customer accounts, establishing, or maintaining utility services for Michigan Residents.

Territory analysis, account analysis, billing and revenue recovery, training, correspondence letters, responsible for handling inbound calls from new and existing customers regarding a variety of requests, including appliance repair, gas leaks, fires, and electrical outages. Community education and up sales. Skills Used

Emergency dispatch, Territory analysis, account analysis, billing and revenue recovery. Laboratory Department Associate

El Centro Regional Medical Center - El Centro, CA - 2009 to December 2014 Responsibilities

Successfully recovered over two-hundred and fifty thousand dollars in revenue for the Laboratory Department within a calendar year, consistently for over 3 years of my employment. Performed quarterly cost analysis, supply management, statistical reports, creating and editing business and training proposals, monthly projections, formal and informal presentations, investigations and incident reporting; Isolating insurance charges, editing and correcting laboratory errors, initiating laboratory recollections, filing, and faxing, reporting test results, answering telephones, and assisting in the training of new employees. Accomplishments

Successfully recovered over two-hundred and fifty thousand dollars in revenue for the Laboratory Department within a calendar year, consistently for over 3 years of my employment. Contributed to the Laboratory transition to the Six Sigma Lean Program. Member of the ECRMC Foundation and Employee Rewards and Recognition (Direct and Indirect Marketing) Skills Used

Successful at planning and coordinating key resources and processes to achieve organizational goals. Skilled at cost analysis, supply management, statistical reports, creating and editing business and training proposals, monthly projections, formal and informal presentations, investigations and incident reporting. Superior communication / multitasking skills, capable of working with diverse teams to resolve multiple and complex issues across operations. Excel at tracking and managing documentation requirements, payroll, communications, and customer service in fast-pace work environments. Proficient in MS Office Suite, Publisher, MS Project, QuickBooks, Access, Excel, Power Point, and API Health Systems. Medical Assistant

William Beaumont Hospital - Royal Oak, MI - 2007 to 2008 Responsibilities

Taking vitals, Return to Work Assessments, Respiratory Fit Testing, DOT Physicals, Federal Drug Screens, Phlebotomy, injections, Vision testing, data entry, TB testing and interpretation, new employee clearances, trouble shooting, employee training.

Skills Used

Provided medical and customer service support across various healthcare organizations. Perform data entry, supply procurement, and problem resolution. Manage patient medical records and registration efforts. Sales

LA Weight Loss - Madison Heights, MI - 2006 to 2007 Responsibilities

Number two in sales at two out of the three weight loss centers assigned to me. Program and products sales, projections, weight loss counseling, client recruiting and retention, cold calling, inventory management, file management, presentations, Phlebotomy, health screenings, Medical Assistant

Royal Oak Medical Center - Royal Oak, MI - 2004 to 2005 Responsibilities

Duties include: Organizing, locating and purging of all patient's charts, HIPPA Compliance, Federal Aviation Administration, matching patient's test results to their charts, sending and ordering medical records, answering subpoena's; Scanning new patients medical information into the Electronic Medical Records System (EMR), Copying, faxing, mail, ordering test results, giving patient's their results. Taking patient's vital (temperature, respiration, pulse, height, weight, etc.), Vision tests, urinalysis, pregnancy tests, Strep Cultures, H-pylori, CBC's, EKG's, Halter Monitors, breathing treatments, X-Rays, casting, cast removal, ear and wound irrigation, phlebotomy, Federal Aviation Examination, bone density testing. EDUCATION

B.S. in Business

UNIVERSITY OF PHOENIX - Phoenix, AZ

February 2012

SKILLS

Dynamic professional with strong background and knowledge in organizational development, design, and support for firms. Successful at planning and coordinating key resources and processes to achieve organizational goals. Skilled at cost analysis, supply management, statistical reports, creating and editing business and training proposals, monthly projections, formal and informal presentations, investigations and incident reporting. Superior communication / multitasking skills, capable of working with diverse teams to resolve multiple and complex issues across operations. ADDITIONAL INFORMATION

Areas of Knowledge & Expertise

• Organizational Innovation • Business Practices / Improvements

• Documentation Compliance / Requirements • Billing & Payroll Functions.

• Database Administration / Support • Organizational Design & Development

• Resource Planning & Execution • Patient / Customer -Focused Orientation

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