Veronica J. Taylor
Hartselle, Al 35640
*******@*****.***
Objective: To obtain a career providing challenges and opportunities that will allow
me to utilize my educational background and skills.
Education:
Asher Business College - Norcross, Ga
PCDI - Atlanta, Ga
Experience:
American Roofing and Remodeling - November 2010 to Present (Co. closed August 21)
Office Manager - Decatur, Al
Responsibilities:
* Plan, schedule and coordinate general maintenance, major repairs as well as remodeling projects
* Interview workers seeking new employment and endeavors to place them in
* Answered switchboards, schedule appointments file paperwork manually and electronically
* Oversee the preparations of financial statements and periodic reports on the status of various projects
Advantage Mortgage - June 2000 to November 2010
Telesales Manager - Atlanta, Ga
Responsibilities:
* Direct supervisor of current and any future CSR’s, hire and train additional full
time telemarketers
* Prepare and run weekly sales meetings based on an agreed upon agenda by
Management
* Adjust sales scripts to better target the needs and interest of specific types
of prospects and/or clients
* Require and institute policies that requires our TSR’s to send out a minimum
number of samples to new prospects on a daily/weekly basis
* Develop top telemarketers through testing, role playing and continued weekly
work using executive snoop feature on phones and constantly assisting
sellers in closing new accounts, as well as tracking amount of calls, call time and sales results on a daily, weekly, monthly and annual basis
* Learn and train all sellers on use of the Sales Genie lead generation system,
make sure that sellers are sticking to appropriate outbound geographical
territories and that they are maximizing efficiency of outbound calling process
* Make sure that all new accounts go through the proper credit checking process and that no account that has a past due amount is sold without approval from
the credit department
* Work with management to develop reports that define metrics on various levels and to help track our process
Cottonwood Estates - January 1991 to June 2000
Property Manager - College Park, Ga
Responsibilities:
* Negotiate, develop and prepare leases, permits, contracts, and other property agreements
* Plan, schedule and coordinate general maintenance, major repairs as well as
remodeling and construction projects
* Routinely inspect properties to ensure that they are safe and to determine if
repairs or maintenance is needed
* Maintain records of property agreements
* Purchase building and maintenance supplies, furniture, and equipment
* Oversee the preparations of financial statements and periodic reports on the
status of various properties, lease expirations and related matters
* Develop and administer annual operating budget
* Assign and supervise the work of others
* Perform related work as assigned
T P Compressors - August 1986 to January 1991
Production Leader - Buford, Ga
Responsibilities:
* Motivate workers within the team to perform to the best of their abilities.
* Assigned individuals to specific job tasks
* Demonstrate job duties to workers and observe the performance of workers in the
production team to ensure
compliance with procedures and safety regulations
* Responsible for monitoring the quality standards of the contracts performed in their work area
Skill Summary:
* Personal and Professional Development (Certificate)
* Windows 95, 98, 2000, XP and NT
* PowerPoint & Publisher
* Word
* Excel
* General Ledger
* Account Reconciliation
* Financial Statements
* Payroll
*QuickBooks
* Peach Tree
* Time Sheets (Programs)
REFERENCES AVAILABLE UPON REQUEST