Customer Service Human Resources
Resume:
Randy W Johnson
Munford, Tn *****
T: 901-***-****
*******@*****.***
EXPERIENCED SALES/CUSTOMER SERVICE REPRESENTATIVE & HUMAN RESOURCES RECRUITER
– SEEKING POSITION OFFERING GROWTH, DEVELOPMENT & ADVANCEMENT
Highly capable Recruiting Professional with years of experience; strong expertise in Human Resources, Sales and Customer Service; skilled in the areas of: managing the interview process, developing new clients, negotiating contracts and closing offers, developing and cultivating strong contacts (management, candi dates, external recruiting sources) and reconciling payroll accounts.
Sitel, Nashville, Tn July 2015- Current
Recruiter (Remote)
Job duties:
Full-Cycle Recruiting Responsibilities: Posts positions, source and identify candidates via LinkedIn, source boards, cold-calling, databases, referrals, networking and virtual career fairs. Pre-screens candidates, schedules interviews, and make hiring recommendations.
Conducts internal and external assessments, checks references, set up drug testing,
negotiates offers, handles rejection emails, completes new-hire paperwork, ensures accuracy of new hire forms and I-9 compliance and maintained candidate databases.
Works with assigned business unit hiring managers to learn about open roles, determine core capabilities/ experiences for success in these roles, and create a plan for filling these roles utilizing appropriate tools (including timeline, interviewers, etc.)
Work with HR Business Partner and Hiring Manger to create and extend offers to candidates.
Serve as primary point of contact for new associates with HR questions.
Maintain the applicant tracking and talent pipeline processes.
Works with a significant degree of independence.
Home Shopping Network, St. Petersburg FL June 2011-Current
(Supervisor: Michelle Sears 727-***-****)
Customer Service Representative- Call Center
Job duties: (work from home)
•Managing a high volume of inbound service and sales calls and responding to customer inquiries
•Answering calls professionally and researching required information using available resources
•Handling and resolving customer complaints and providing customers with products and services
•Training new employees on the most efficient way to handle calls in a timely manner
•Entering/updating customer information in different systems and processing orders
•Opening credit card applications and routing calls to appropriate departments
•Checking to ensure that appropriate changes are made resolving customer’s problems
•Keeping records of customer interactions and transactions, complaints, and comments
•Excellent communication skills and Troubleshooting skills
Lowes Department Store March 2011- September 2011 (part time)
Nashville/Murfreesboro TN Stores
7034 Charlotte Pike 1825 Old Fort Pkwy
Nashville, TN 37209 615-***-**** Murfreesboro, TN 37129 615-***-****
Cashier/Sales
Job duties:
Responsible for quick efficient check out of our customers, operating cash register, processing customer payments, bagging customer goods.
Greeted and acknowledge all customers in a friendly, professional manner and provided quick, responsive customer service.
As an employee at Lowes also I helped customers with their selective items and cash them out.
In addition to, I also worked at customer service at times answering customer calls and helping them with problems such as phone orders, item look ups, internet SOS orders, processing returns, promoting Lowes credit cards, and teaching new associates how to run customer service.
Provided excellent customer service and resolved customer complaints.
Updated inventory reports and maintained day to day operations of the department
Advised customers about current promotions, built new and retained existing customer relationships.
Naval Personnel Command, Millington TN May 2007 – Oct 2007 (Supervisor: Linda Johnson 901-***-****)
HR Internship
Job duties:
•Utilized job boards to recruit talent, conducted screening of resumes and phone screening interviews.
•Received inbound calls, identified client issues and helped resolved their Human Resource concerns.
•Received, reviewed and distributed all incoming service, health, and dental records.
•Managed and maintained coworker’s schedules and domestic travel.
•Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing,
•spreadsheet and excel.
•Opened, sorted, and distributed incoming correspondence, including faxes and email.
Masters of Human Resources, Webster University, Currently Enrolled
Bachelors of Business Administration, Middle Tennessee State University, 2012
Contact this candidate