Human Resources
Resume:
Eric Jessen, PHR
Pasadena, CA ***** **********@*****.*** 626-***-****
Professional Profile
Driven, strategically minded HR professional who gets the best out of people, systems, and companies. Proven change agent, collaborator, coach, and trainer. Able to build partnerships at all levels in an organization to effect change in individuals, systems, and culture. Extensive experience aligning business processes to supporting mission and purpose. Skills
Strategic planning
Change management
Employee onboarding
Process improvement
HRIS/HRMS design
Internal communications
ADP WorkForce Now
Leadership development
Coaching
Lean Six Sigma
Employee relations
Organizational design
JavaScript and VisualBasic
Performance management
Conflict resolution
Investigations
Google Apps and MS Office
Talent management
Wellness programs
IBM Cognos Business Intelligence
Workforce analytics
Talent development
Banner ERP
Spanish (conversationally proficient)
Professional Experience
Director of HR & Organizational Development, Ful ler Seminary August 2014 – Present Direct six-person HR team and daily HR operations for 1,100 employees, 8 campuses, and 16 states. Facilitate employee recruitment, onboarding, payroll, training and development, internal communication, benefits dissemination, performance management, workers comp, leaves of absence, separations, and exit interviews. Guide managers on employee relations issues. Coach and mentored managers and executives. Mediate and resolve employee disputes. Design and update HRIS. Partner with legal counsel to conduct investigations. Chair campus safety and wellness committees. Major accomplishments:
• Created end-to-end recruitment program that dramatically improved branding and saved 160 person-hours a year
• Restructured a division and implemented process improvement to meet budget constraints, resulting in retaining same work output despite 15% staff reduction
• Forged partnerships with directors from across the company to overhaul our respective teams to align them with the strategic vision of Fuller’s new president
• Designed new annual performance evaluation aligned with outcomes from Fuller’s strategic vision
• Centralized identity-specific data entry across three divisions
• Engineered first HR dashboards to help assess department’s ability to meet and exceed its goals Director of Organizational Development, Ful ler Seminary September 2013 – July 2014 Supervised two HR generalists. Directed internal employee communication, employee recruitment, onboarding, training, workers comp, leaves of absence, separations, and exit interviews. Coached and mentored managers and executives. Supervised preventing sexual harassment training. Mediated and resolved employee disputes. Partnered with middle managers and VPs on strategic initiatives, employee relations issues, and process improvement. Partnered with legal counsel to conduct investigations. Chaired campus safety and wellness committees. Major accomplishments:
• Achieved improved employee engagement by designing new employee intranet to provide centralized internal communication and employee development
• Developed a walking program to improve employee health (60% employee participation) and reduce benefit costs
• Produced strengths-based (StrengthsFinder and MBTI) team development training
• Formed the structure for a new division and its departments
• Established quarterly employee classes on seminary’s culture, ethos, environment, and structure Page 2 of 2
Professional Experience (cont’d)
Assistant Director of HR & Organizational Development, Ful ler Seminary October 2011 – August 2013 Supervised one HR generalist. Created and delivered training, supervised workers’ comp, recruitment, preventing sexual harassment training, and leaves of absence. Mediated employee disputes, designed employee communication, and chaired campus safety and wellness committees.
Major accomplishments:
• Pioneered a year-long manager cohort training program to boost performance and engagement
• Introduced ergonomic assessments for all new employees to improve engagement and reduce workers’ comp costs
• Redesigned processes for 6 different departments each year to reduce costs and maximize performance
• Launched Fuller’s first online orientation for new students about to attend Fuller
• Achieved 91% completion rate for exit interviews by devising a new methodology (50% higher completion rate than the preceding year)
HR General ist, Ful ler Seminary January 2006 – September 2011 Developed employee training. Facilitated recruitment, data integrity of HRMS, and major reports. Provided technical, creative, and administrative support to the department’s directors Major accomplishments:
• Rehabilitated the HR department’s reputation of being outdated by introducing the company’s first modern employee intranet and launching first new employee onboarding program
• Implemented the seminary’s first emergency mass notification system
• Produced the company’s first online master calendar by securing agreements from a dozen departments to use a common tool instead their own
• Overhauled training program to ensure its efficacy in meeting departmental training needs Consulting Experience
Consultant, UCLA’s Anderson School of Business (anderson.ucla.edu) August 2015 Diagnosed process and structural efficiencies of Anderson School of Business. Achieved reduced time and costs in school’s enrollment and advising systems. Installed new system that ties all processes to the central database while allowing continuous improvement of these processes in the future. Consultant, Hope Refuge (hoperefuge.org) July 2015 Partnered with the non-profit Hope Refuge, which provides recovery for girls rescued from sex slavery, to install HR systems in their new company. Built their volunteer program, including agreement letters, training, and releases. Designed their organizational structure to meet their stated goals and outcomes. Professional Certifications & Memberships
• PHR certified (HRCI)
• Lean Six Sigma Facilitator (University of Central Oklahoma)
• Title IX Investigator (ATIXA)
• Colleges University Professionals Association for Human Resources (member)
• Society for Human Resources Management (member)
• Professionals in Human Resources (member)
Education
• Master of Divinity, Fuller Theological Seminary
• Bachelor of Arts in Ancient Studies & Religion, St. Olaf College
• Certified Associate, Connective Leadership Institute
• Certified Lean Facilitator, University of Central Oklahoma
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