Julianne A.Gonzales

*** *. ****** ** *** *, San Antonio, Texas 78212 Cell: 210-***-**** acrsiy@r.postjobfree.com

Career Focus

Having excelled in the workplace with my attention to detail, ambitious drive and the desire to go above and beyond what is asked of me, I feel I am an extremely valuable asset to any company. I am an avid learner and flourish rather than cave under pressure. I enjoy setting and exceeding goals, because I hold myself to a standard of success.

My aim is to further my career with your company and put my professionalism, adaptability and proven skill set to better use in a challenging sales position with a well established company.

Core Qualifications

•Sales

Inbound and Outbound mobility telecommunications and entertainment services management.

Residential and Business clients all over the Us and Canada.

•Cold calling expertise

Sales

Quality assurance

•Crisis Management

Customer Retention and Mediation

Winback

•Team Training and leadership

•Multiple account management

•Customer service

•Billing

•Multi-system adaptability and proficiency

•Accomplishments and Training

-I have been awarded and formally recognized during the merger between AT&T and Directv for sales and At&t unified systems mastery.

-Through Verizon I was awarded quarterly for excellence in Winback saved accounts and retention based accounts.

I have been certified in system X for At&t mobility and home services. I have been trained and certified in tech support with fiber and copperline services, Home security technology and certified through Verizon home services.

-Certified in Sage 50 and Quickbooks

Work Experience

AT&T and Directv 2015

-Unified sales in mobility, home solutions, Home security service, Billing and Customer care.

–Multi-Systems Management and Mastery

–Accounts Management

Verizon Fios 2013-14

–Tech support Fiber optic Internet, Tv and Landline support.

–Customer Service, Mediation and reconciliation

–Business and residential needs assessment

-Quality assurance and account management

Contact this candidate