Customer Service Manager
Resume:
EXPERIENCE
Marketing Internship Supervisor AIM House LLC November 2014 – Present
Assigned and managed a variety of marketing projects to 2-8 interns
Chief Editor for Quarterly Newsletter The Advocate
Did a variety of projects including Eblasts using constantcontact.com, taught photography skills, photoshop, Indesign, and newsletter creation
Collaborated with Marketing Team and Admissions Team to accomplish projects
and goals
Academic and Vocational Mentor AIM House LLC July 2013 – Aug 2015
Client management for academic and vocational records for up to 40 students
Provided support to participants in finding and pursuing their passions by
getting involved in the community in a variety of ways
Helped students develop themselves as young professionals by helping them
create a resume and coach them on job skills
Developed goals to assist students to pursue their academics and get involved in
opportunities in the community
Taught weekly life skills classes that covered effective communication, financial
management, job searching, goal setting, and healthy living
Communicated and collaborated with therapeutic team and parents
Writing Coach SLCC Community Writing Center January 2013 – May 2013
Coached community members on every aspect of the writing process from
creation to completion
Attended and co-facilitated workshops on grant writing, poetry, and
one-act-plays
Cataloged the entire library into a computer database that could be accessed
online by community members and other writing coaches
Assisted in promoting the writing center through community events
House Coach The Oakley School in Utah January 2012 – July 2012
Provided supervision to all students; predominantly in the girls’ dorm
Documented the student life aspect of the students’ stay and communicated
with the treatment team about each student
Helped teach organizational skills and time management skills to high school
students
Chief Instructor Wilderness Quest Seasonal Position 2008, 2009, 2011
Lead backpacking trips and taught survival skills to at-risk-youth and adults
Helped facilitate an environment where the wilderness could be used as a
therapeutic tool so that students could see the value in natural
consequences
Created an emotionally safe environment where students could learn
communication skills while working on behavior and emotional issues
through the use of group therapy
Youth Care Worker Teton Youth and Family February 2009 – April 2010
Supervised and provided structure to the residents at the Group Home and
Crisis Shelter
Provided an emotionally safe environment for kids ages 11-17 to learn
life skills and grow
Worked with the therapist and group home manager to assist students in
progressing through the program while holding them accountable
Wilderness Counselor Ascent Wilderness Therapy October 2009 – March 2009
Lead teens on backpacking trips into the wilderness of Idaho as a part of the COURSE
phase of the Ascent Program
helped provided an emotionally and physically safe environment for them to grow
and work in
Summer Camp Instructor Youth Garden Project Summer 2011
Participated in seasonal AmeriCorps position
Supervised up to 24 children ages 5- 11 years old, with the assistance of my co-leader
Designed and implemented a curriculum for the 9 weeks of summer camp that
incorporated an educational element and a fun focus
EDUCATION
The University of Colorado, Boulder 2015
Currently working towards a degree in Strategic Communications
Salt Lake City Community College, SLC, UT 2012-2013
SKILLS
Experienced working independently and on a team
Excellent communication and customer service skills
Experienced helping students in an academic setting
Maintained a variety of records and has an impeccable organization system
Experienced in Microsoft Word, Excel, Photoshop, and Indesign
REFERENCES
Kathryn Tisdale
The University of Colorado, Boulder
Continuing Education Advisor
Matt Sullivan
AIM House LLC
Operations Director
Andrea Malouf
Community Writing Center
Director
Tyler Palmer
Wilderness Quest
Field Director
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