Customer Service Microsoft Office
Resume:
David Soodik
********@*****.***
EXPERIENCE
Analyst, US Bank March 2014 – Current
Responsibilities
Analyze disputes entered, based on rules and regulations issued by Visa and MasterCard
Process disputes accurately, as well as within designed SLA time frames
Perform a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services
Provide superior customer service to our clients by providing assistance at any point additional information is needed
Achievements
Understand and practice all rules and regulations stated in the Network Mandated guidelines
Responsible for all Big Ticket disputes ($400 and above)
Minimized or eliminated mistakes resulting in write-offs (financial loss or risk of financial loss)
Recognized and rewarded as top dispute analyst
Gold, Silver and Bronze shield award recipient
GEM (Going the Extra Mile) award winner- Second Quarter 2015
Post-closing Auditor, United Lender Services/USAA March 2013 - March 2014
Responsibilities
Reviewed real estate documents for completion and accuracy, making corrections as necessary to comply with state guidelines
Communicated with closers, notary’s, and county agencies
Addressed inquiries from borrowers and clients
Approved loans for funding and recording
Achievements
Audited over 45 refinance closing packages per day
Minimized or eliminated mistakes resulting in delay of funding
Mortgage Processor – Tech Support, CBC Innovis October 2011 - March 2013
Responsibilities
Assist customers in problem solving
Assist customers with inquiries
Updated and processed mortgages
Achievements
Received over 100 inbound calls per day
Made over 30 outbound calls per day
Processed 5-10 mortgages per day
Advanced to tier 2 tech support
Managed tech support inbox
Sales Internship, Multimedia Training Systems Summer 2010 Used both sales and business skills to help launch new product into market; Built a database of colleges and hospitals for sourcing purposes; Assisted with the marketing of product, pitched ideas
EDUCATION Kent State University, Kent, OH 2011
B.A. Degree – Kent State College of Business,
Major-Business Management Minor- Communications
SOFTWARE EXPERIENCE
Microsoft Office suite of products, eAdjust, VisaROL, MatercardNICS
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