Manager team leader. Customer Service. CSSR, Housekeeper

**** * ***** ***** **

APT ***

Phoenix, AZ *****

623-***-**** ***.*******@*****.***

Margaret (Meg) Hartin

Objective

To obtain a position to employ and enhance my over 30 years of customer service experience.

Experience

2012–September 2015 Discover Financial Services Phoenix, AZ

Account Manager II

Encouraged and increased customers’ use of credit lines by promoting cash-back bonus program.

Assisted with all billing questions including fraudulent activity. APR inquiries. Worked with card members for credit line increase.

Promoted from Account Manager I to Account Manger II with in first six months of being hired.

Awarded Most Valuable Employee on numerous occasions.

1994–2012 Cox Communications Phoenix,

Customer Sales and Service Representative, Team Leader of Outbound Department, Resolution Specialist, Technical Dispatcher for 3 years

Assisted technicians with field orders.

Managed ten to twelve people in outbound team.

Performed new hire training and orientation.

Outstanding Sales representative where I was awarded two wonderful trips to Acapulco Mexico and Laguna Beach California. This was also awarded for going the extra mile for the company and the customers.

Face to face answered all calls for fill in of main switch board operator. Answered all customer questions face to face and assisted them to the destination needed.

1992-1994 Americable Office Manager Ceiba Roosevelt Roads Puerto Rico

. Ran Office for corporate company out of Miami. In charge of office staff. Did all book keeping and inventory of all equipment.

1990- 1992 Navy Lodge Hotel. House Keeper Roosevelt Roads Puerto Rico.. Kept rooms cleaned on a daily basis. Did major cleaning after long family stays. Families waiting approx 2 to 3 weeks for check in or check out for military housing. Did daily cleaning. Replaced fresh linens on a daily basis. Cleaned rooms along with Kitchens from top to bottom. Responsible for removing trash daily. Making beds daily. Cleaning all areas of the room daily. Responsible for replacing all customers’ essentials. Assisted with all customer room requests. Did back up when needed in laundry room . Kept cart with supplies for daily work filled. Always went the extra mile to make the customers stay a pleasant and positive stay. A very fun filled job that I really enjoyed doing.

1976–1986 Pacific Bell/AT&T Chula Vista, CA

Long Distance Operator, 411, and Plant Service Clerk

Assisted customers in placing collect calls, third-party billing and collecting coins via phone booths.

Aided customers in numerous cities with calls to information.

Assisted with residential and business phone line repair service calls.

Education

2002–2003 Pensacola Junior College Pensacola, FL

Earned credits towards business degree.

Skills

Proficient at all Microsoft Office applications.

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