Systems Administrator / Systems Analyst
Resume:
Jimmy Hammond
Leander, Texas **641
*****.*******@*****.***
EDUCATION
Texas Lutheran University – Bachelor’s Degree in Computer Science
QUALIFICATIONS
Twelve years experience in computer systems administration.
Fourteen years experience in web development, web design, and Internet consulting.
Twenty-eight years experience providing hardware and software technical support.
Thirty-two years experience in computer programming and applications development.
CERTIFICATIONS
Epic Credentialed Analyst – EpicCare Ambulatory
Epic Credentialed Trainer – Inpatient Orders and Radiant
TECHNICAL SKILLS
HTML 5
CSS
JavaScript
TCP/IP
FTP
PHP
MySQL
Python
Adobe Creative Cloud 2014 (Photoshop, Illustrator, InDesign, Dreamweaver, etc.)
Adobe Flash Professional CS6
Adobe Fireworks CS6
Adobe Acrobat Pro
Adobe Contribute
WordPress
dBase and FoxBASE+
FileMaker Pro
WordPerfect
Google Apps (Docs, Drive, Search, Gmail, Calendar, Sheets, Slides, and YouTube)
Microsoft Office 2013 (Word, Excel, PowerPoint, Publisher, Visio, Project, etc.)
Microsoft Access
Microsoft Visual Basic
Microsoft FoxPro 2.6
Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows XP, 98, 95, NT, 3.1
MS-DOS
Microsoft Windows NT Server
Microsoft Windows Server 2012 and 2008
Apple OS X (10.8 Mountain Lion)
Apple OS 9
Apple OS X (10.6 Snow Leopard) Server
Apple Remote Desktop
Unix
Linux Mint 17
Linux Ubuntu 14
EMPLOYMENT
Hammond’s End Web Design, www.hammondsend.com
IT Specialist (Independent Contractor)
July 2015 to Present, Leander, Texas
Responsible for providing solutions to clients with their IT problems.
Essential functions include:
Website design and implementation
Computer hardware repair
Wireless and Ethernet networking
Provide one-on-one training to users
Baylor Scott & White Health, www.baylorscottandwhite.com
Phoenix Application Analyst (Full-time Position)
October 2014 to July 2015, Round Rock, Texas
Responsible for providing analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with the application, with vendor and internal stakeholder consideration.
Also responsible for providing Application Support, implementing system updates and changes, and communicating those changes to super users and end users.
Essential functions include:
Create, modify and track systems build timely and effectively
Create and execute test scripts for new system builds
Provide primary and/or secondary administrative and technical support for assigned applications
Ensure support documentation, service desk routing, and knowledge base entries are accurate and up to date
Engage, manage and communicate to all stakeholders
Provide Epic go-live support and Epic software upgrade support
Solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages
Implement system updates and changes, and communicate those changes to end users
Coordinate training materials and schedules for all super users and end users
Serve as liaison between end users, subject matter experts and vendor implementations team
Baylor Scott & White Health, www.baylorscottandwhite.com
Phoenix Application Support Analyst / Credentialed Trainer (Full-time Position)
September 2013 to October 2014, Round Rock, Texas
Responsible for collaborating on training program development, creating lesson plans and class curriculum, and building out the training environments. Also responsible for working with end users to understand workflow and its interdependencies, providing Epic go-live support, conducting ongoing support of the application, and make corrective adjustments or enhancements.
Essential functions include:
Conduct classroom training for physicians, surgeons and medical technicians
Develop and implement the training program for the respective application(s), adjusting style to audience. This includes instructional design, material development, train-the-trainer, and/or leading classroom or virtual training.
Train, mentor, and provide performance feedback to, trainers, and super-users with respect to the associated application.
Identify discrepancies between end user workflow and application capabilities, and coordinate resolution with the build team.
Analyze the effectiveness of training programs against stated learning objectives and modify training program to address opportunities for improvement.
Provide effective application support by responding to help desk tickets and end-user requests.
Lead onsite end-user training for go-live preparation and ongoing application training.
Serve as a liaison between end users, project team members and other IS resources as required.
Continuously improve the impact of training for end users with formal and informal training.
Solve problems by analyzing business issues/requirements, analyzing workflows and synthesizing key messages.
The University of Texas at Austin – Division of Recreational Sports, www.utrecsports.org
System Administrator I (Full-time Position)
October 2009 to August 2013, Austin, Texas
Responsibilities included:
Provided skilled analysis to determine software and hardware solutions to the Division’s needs and provide user support.
Maintained websites (www.utrecsports.org; www.texasparents.org; internal.utrecsports.org), which involves daily web updates, creating new web design layouts and new graphics as well as modifying photo images.
Maintained the video advertisement rotation on the ten 42” LED flat panel TV screens in Gregory Gym and the RecSports Center on a daily basis. Also manage editing and creating new videos for display on ten 42” LED flat panel TV screens.
Managed weekly LCD projector setups in conference rooms.
Provided user support to include troubleshooting, authorizing users, establishing user groups, setting up email accounts, and user folders, and assisting with UT EID's.
Managed support of Division’s mainframe user accounts, which includes account creation, password resetting, and unlocking accounts.
Monitored computers off-site using Apple Remote Desktop.
Managed software updates and install for over 100 department laptop and desktop computers.
Managed hardware upgrades and repair for over 100 department computers.
Assisted the database coordinator with the maintenance of FileMaker databases.
Maintained network backups of all full-time staff computers using Retrospect software.
Maintained daily backups of staff iMacs using Time Machine.
In charge of maintaining, troubleshooting and repairing of HP, Dell, Epson and Ricoh printers.
Maintained HP scanners and document cameras, including the ID center digital camera.
Hired, trained, supervised, and evaluated part-time student technical assistants.
Wrote training materials and conduct software training workshops.
The University of Texas at Austin – Division of Recreational Sports, www.utrecsports.org
Systems Analyst (Full-time Position)
October 2001 to October 2009, Austin, Texas
Responsibilities included:
Maintained systems security, network performance, fault isolation, network design, and network capacity management.
Maintained divisional website and internal website (www.utrecsports.org; internal.utrecsports.org), which involves daily web updates, creating new web design layouts and new graphics as well as modifying photo images.
Performed daily maintenance of 7 Apple OS X servers.
Provided skilled analysis to determine software and hardware solutions to the Division’s needs and provide user support.
Researched, evaluated, purchased, installed, and inventoried software, hardware, and peripherals.
Assured compliance with copyright and licensing laws.
Participated and provided guidance relative to budgetary projections and expenditures.
Defined and analyzed technical needs of computer systems and applications.
Prepared proposals for future divisional needs based on technical analysis of current systems and new technology.
The University of Texas at Austin – Division of Recreational Sports, www.utrecsports.org
Computer Programmer (Full-time Position)
April 2001 to October 2001, Austin, Texas
Responsibilities included:
Maintained divisional website and internal website (www.utrecsports.org; internal.utrecsports.org), which involves daily web updates, creating new web design layouts and new graphics as well as modifying photo images.
Maintained 5 Windows NT servers, which housed the public file servers, and the web server.
Provided troubleshooting of network issues with Cisco hubs and Cisco routers.
Provided software and hardware technical support and instruction to users.
Hammond’s End Web Design, www.hammondsend.com
Web Developer (Independent Contractor)
May 1999 to April 2001, Leander, Texas
Projects included the following:
Cooperstone – Jarrell, Texas.
Created with Dreamweaver, HTML and Photoshop.
Dinner Games – Kingwood, Texas.
Created with Dreamweaver, HTML and Photoshop.
Ewald Custom Homes, Inc. – Liberty Hill, Texas.
Created with Dreamweaver, HTML and Photoshop.
Rippy, Whitlow, Ranc and Hines, L.L.P. – Round Rock, Texas.
Created with Dreamweaver, HTML and Photoshop.
Taco Village Mexican Restaurant – San Antonio, Texas.
Created with Dreamweaver, HTML and Photoshop.
Zion Lutheran Church and School – Georgetown, Texas.
Created with Microsoft FrontPage and Photoshop.
Compuware, Inc., www.compuware.com
Web Developer (Contract Position at Globeset.com)
September 1999 to October 2000, Austin, Texas
Projects included the following:
Redesigned the Compuware Measurement and Automation engineering website using Dreamweaver, Flash, JavaScript and Photoshop.
In charge of profiling, testing and debugging merchant websites for Globeset.com as part of their
“E-wallet” program using Secured Electronic Transactions (SET) technology.
Dell Computer Corporation, www.dell.com
Applications Developer (Full-time Position)
March 1997 to May 1999, Austin, Texas
Responsibilities included:
Administrated JCS system, which was used to schedule jobs running in production. This system consisted of a scheduler and 21 drones that ran jobs written in MS-DOS, FoxPro and Visual Basic. Also managed both hardware and software maintenance on it, as well as Y2K testing.
Coded and ran daily adhoc reports for the Sales and Marketing groups.
Sherikon, Inc.
Programmer / Analyst (Contract Position at U.S. Department of Defense)
May 1996 to March 1997, Austin, Texas
Projects included the following:
Managed coding and implementing a subscription system for the Department of Defense. The responsibilities included analysis, coding, debugging, and testing Visual Basic applications.
Provided hardware/software technical support and instruction to users.
Victina Systems International
Programmer / Analyst (Contract Position at Texas State Treasurer’s office)
March 1996 to May 1996, Austin, Texas
Projects included the following:
Managed converting file transfer system from Clipper to FoxPro 2.6 for Windows.
Modified code that handled nightly downloads to the State Treasury from over 200 financial services statewide.
BDM Technologies, Inc.
Programmer / Analyst (Contract Position at Texas Education Agency)
December 1993 to March 1996, Austin, Texas
Projects included the following:
Team member in charge of development of a state special education funding system called IFM. This system was designed to electronically transmit federal funding schedules to the TEA from over 500 school districts and was written in FoxPro 2.6.
Created 16 schedule applications and 10 maintenance programs.
Texas Guaranteed Student Loan Corporation, www.tgslc.org
Programmer / Analyst (Full-time Position)
December 1989 to December 1993, Austin, Texas
Responsibilities included:
Managed the development of a database system called LINC. This system was designed to electronically transmit student loan application information to a clearinghouse overnight from over 200 schools and lenders. This system was converted from FoxPro for MS-DOS to FoxPro 2.5 for Windows.
Provided hardware/software technical support and instruction to users.
Administaff, Inc. (now known as Insperity), www.insperity.com
Programmer / Analyst (Full-time Position)
May 1981 to December 1989, Kingwood, Texas
Responsibilities included:
Wrote several data entry programs for Exxon Company U.S.A. using FoxBASE+.
Worked on desktop publishing of a personal phone directory.
Installed software and hardware for clients.
Provided software and hardware technical support and instruction to users.
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