Customer Service Management

Thelma Lois Miller

*******@***.***

Home: 817-***-****

Cell: 817-***-****

Career Objective

To obtain a Commercial Collections or a Customer Service position in a stable company administrating and practicing my skills, using my knowledge and personal brand as a servant leader in client relations and customer service while facing new challenges and learning experiences.

Work History

RadioShack Corporation 1993- 2015

Commercial Credit

July 1998 to Jan 2015 - (SR Commercial Collector)

Feb 1996 to June 1998 - (Commercial Collection Trainer)

July 1996 to Jan 1996 - (Commercial Collector)

Collected invoices 60 days and older on commercial accounts.

Researched inquiries regarding customer billings and did adjustments.

Acted as liaison or moderator between store managers and customers regarding disputed billings.

Maintained accurate data regarding bad debts.

Handled decisions authorizing holds & lines of credits on accounts.

Tracked percentages regarding collections goals.

Did special projects and trained new hires.

Made decisions pertaining to charge backs, bad debts, and write-off’s.

Collected returned checks.

Did returned mail and skip tracing on customers.

Did resolution development and reconciliation.

Utilized MS Office, PeopleSoft, Oracle, Excel, and Word software.

Education

Dallas Baptist University Graduate, Dallas TX – May 2010

BBS: Management/Administration - GPA 3.142

Major: Business Management

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