Customer Service Manager/Computer Operations Manager/Production assemb

Robert Jarosz Page *

* ******** ****. ******* ** 08527 732-***-****-Cell ***********@*****.***

OPERATIONS MANAGER AND CUSTOMER SERVICE MANAGER

Summary of Qualifications:

• Over 20+ years in the Distribution environment with in-depth experience in the full order selection process.

• Facilitate employee success by consistently using methods to encourage optimized team goals and communication.

• Maintain all day to day performance, scheduling, staffing, training modifications as needed.

• Develop and implement performance measurements in order to evaluate and optimize performance efficiency

• Given the task of managing dual departments for 3 divisions, overseeing all aspects of the Operations departments and

Customer Service departments.

• Supervise the daily distribution workload in designated areas to meet customer requirements and deadlines.

• Inspired and Implemented departmental modifications that resulted in a company-wide saving of over $1.5Mill/Yr

• Ability to organize, prioritize and work under extreme pressure, heavy work load and deadlines.

• Self-motivated, results driven person who consistently maintains a positive attitude.

• Excellent ability to solve problems efficiently while maintaining a clear head using intelligent, calm judgement.

• A leader in managing cross company team efforts through effective motivation, communication and the ability to

encourage growth by expressing positive re-enforcement, leading to strong increased morale.

• Suggested and integrated a powerful, highly motivated New Customer Service Team that led to a proven increase of 25% in

customer order satisfaction and accuracy.

Daily Responsibilities:

Supervise, Train, Mentor department staff. Work to encourage growth and new ideas through open communication.

Maintain procedures, excellent customer service policies, documentation, workload distribution and shift coverage for both departments covering the multiple divisions.

Maintain all weekly Kronos Payroll input for accuracy and perform all regular employee Performance Reviews.

Optimize staff performance and deliver company results by open communication and understanding company objectives.

Review opportunities for continuous improvement performance for order fulfillment and customer service processes.

Provide positive reinforcement in order to meet company performance standards and goals.

Coordinate and maintain proper operation/service for all related departmental equipment.

Arrange weekly meetings to discuss Issues and new Ideas to increase performance and boost employee morale.

Maintained proper operation/distribution of all Customer Order Entry Equipment and Customer related issues.

Handle and maintain the ordering & distribution of all buildings Printer, Fax, Copier, Toner and form supplies as needed.

Technologies:

KRONOS PAYROLL, MICROSOFT OFFICE/EXCEL/WORD, LOTUS NOTES, VTAM, CICS, ICCF, DOS/VSE, JCL, ZEKE, HELP DESK, DYNAMT, DITTO, EPIC, LASER PRINTERS, IMPACT PRINTERS, VARIOUS MAINFRAME SYSTEMS, PDF, BARR, SYMBOL, TELXON, CIPHER, DENSO, Etc.

Experience:

1994-PRESENT

Operations Manager and Customer Service Manager – (Overseeing their 3 Divisions)

White Rose Inc. / AWi / C&S Food Distributors- Carteret, N.J. 07008

Duties:

Oversee all aspects of customer service and operations to ensure a smooth daily workflow.

Develop cost effective ways to decrease departmental expenses.

Integrate new ideas and procedures while still upholding excellent customer service levels.

Oversee all aspects the Dairy, Grocery & Frozen divisions. Work directly with Warehouse distribution / Receiving / KronosPayroll /Inventory / Customers/ Billing / Staff Mgmnt./ Shift Scheduling / Performance reviews.

Robert Jarosz Page 2

9 Buchanan Blvd. Jackson NJ 08527 732-***-****-Cell ***********@*****.***

OPERATIONS MANAGER AND CUSTOMER SERVICE MANAGER

Experience:

1982-1994

Operations Dairy Supervisor - To Current position, (Carried over to my present above)

Royal Food Distributors / Fleming Foods Avenel, N.J. 07001

Duties:

Handle all related Customer order, Billing selection processes and Operations responsibilities.

Maintain all billing processing accurately and efficiently. Produce all report processing, distribution and recovery as needed, Assist in any customer service requests.

Perform all PC services/hookups.

Maintain proper Tape management protocol.

Perform routine mainframe IPL procedures.

Perform all offsite disaster recovery practices.

Education:

Albert Merrill Programming Institute – New York, N.Y. - Degree

Programming Degree (Cobol, RPG1,RPG2, Assembler)

Oklahoma State University- Computer science / Business Management

Kearny High School- Kearny N.J.- Diploma

Thank you for the opportunity to review my achievements.

Contact this candidate