Project Manager Test

Pamela K. Zale

**** ***** **

West Chester, Ohio 45069

Cell: 513-***-****

**********@*****.***

PROFESSIONAL EXPERIENCE

LexisNexis Global Electronic Product Group – Dayton, Ohio Contract Employee 2012

After retiring from Lexis Nexis in 2008 returned for a 6 Month Contract as a Test Lead.

Participated in Requirements meetings and provided feedback.

Reviewed Test Scenarios and Test Cases produced offshore and provided input.

From requirements, identified and communicated ID’s needed for testing.

Arranged Test Case reviews.

Responsible for managing test cases in Quality Center, including promoting test cases to the next release.

Based on defect analysis and risk assessment weighting, selected test cases for regression and moved to appropriate libraries.

Updated Microsoft Project with projected completion dates for components I was responsible for.

LexisNexis Global Electronic Product Group – Dayton, Ohio Permanent Employee 2002 to 2008

Senior Software Test Analyst – Global Electronic Development Group, Rosetta Project

Rosetta is an online reference product providing both Legal and News content for 11 countries in 5 different languages.

Responsibilities & Accomplishments:

Test Plan Development:

Reviewed User Specification and Requirement documents, provided test estimates, and planned staffing.

Developed Test Strategy documents.

From requirements, identified characteristics of unique Test ID’s and requested and assisted in ID creation.

Tracked offshore test plan completion and reviewed status in relation to the schedule.

Provided guidance to offshore test plan authors and reviewed test plans.

Scheduled and coordinated Peer and Technical reviews.

Provided appropriate Review Checklists to reviewers.

Updated Microsoft Project with projected completion dates for components I was responsible for.

Test Execution - Test Lead for Onshore Test Execution:

Participated in hiring decisions and provided orientation and training for 8 to 10 testers.

Scheduled and coordinated daily test execution.

Developed and maintained current and regression test case libraries.

Reviewed automation test case development.

Ran automated test cases using WinRunner.

Screened and monitored problem tracking.

Produced daily status reports, defect metric reports, and escalated project impacts and risks.

Approved timesheets.

Software Tester – News and Business Product and Risk Management

Developed a Test Case Strategy for major releases.

Analyzed usage data to determine the most used Operating System/Browser combinations to narrow which of these could be certified.

Reviewed requirements and developed and executed system test plans for white box and black box testing.

Provided the Requirements Traceability Matrix.

Reported, classified, and priortized defects – analyzed problems by tracking problems through UNIX logs to provide detail.

Provided defect analysis to help with Risk-Based testing and narrow Regression Testing.

Achieved my individual performance goal of zero production defects for my testing areas.

Had a security clearance in order to test the Public Records system.

Assisted in performance, load and stress testing.

Developed and executed “smoke tests” which were quick tests of major functionality run prior to system testing.

Test Plan Reviews Process Improvement

Championed Test Plan Reviews Process Improvement: Based on current software development research, theory and practice, wrote a white paper recommending three basic process improvements: documenting "rules" that guide the development of test plans, using those rules to develop Specialized Review Checklists, developing standards for selection of Review Teams, and assigning specific roles to reviewers.

Coordinated a process improvement team to implement this Review Process Improvements across the GEPD test group.

Test Development Methodologies

Participated in the transition of project methodologies from traditional Waterfall Development process to the Agile Development process.

CONVERGYS Information Management Group – Cincinnati, Ohio

Convergys, provides wireless billing services..

Process/Quality Specialist – Architecture Organization 2001 - 2002

Facilitated the Quality System implementation for the Architecture Organization which included the following responsibilities:

Developed and maintained the organization’s Master Improvement Plan.

Guided completion of Conformance Worksheets to evaluate process compliance within each organization.

Directed generation of prioritised improvement actions and formation of subsequent improvement teams.

Facilitated process owners in updating the Capability Maturity Model, an ongoing assessment of progress towards maturity levels.

Defined corporate-wide process standards using IEEE and SEI guidelines.

Developed, implemented, and provided training for a Change Control Board process for databases supporting the Atlys® Core Development organization.

Collaborated on implementation of Flowbuilder, a workflow automation tool.

System Test Lead - Data Warehouse Project 2001

Responsible for project management activities such as planning, reporting, and test coordination for a UNIX-based Oracle Client-Server application with a web interface facilitated by Business Objects.

Managed activities of four testers across two geographic locations.

Developed Lotus Notes test case repository and reusable test cases.

Enhanced test reliability by devising a new data extraction strategy.

Implemented PVCS as the configuration management tool and trained developers on use.

Held daily test meetings with development staff to discuss, prioritize, and bundle corrective test builds.

Ran daily test builds.

Received Spotlight on Excellence award for meeting deadlines in spite of last-minute client decisions.

Sr Systems Analyst – Tool Governance 2000

Our group was responsible for developing a corporate process to standardize tools and methodologies.

Developed a Lotus Notes tool repository to track corporate software tools and their target/non-target status.

Defined, documented, and communicated a process for creating waivers for purchase of non-target tools.

Developed electronic voting for Governance Board members and automated workflow notifications.

Collaborated with Purchasing Department to create a process to monitor tool purchases for compliance with tool standards and conducted Net Meeting enforcement training sessions for purchasers at all locations.

Project Manager – Y2K Testing 1998-2000

Developed and updated project plans and contingency plans for three UNIX-based, Oracle Client-Server applications.

Secured and coordinated testers.

Arranged for setup of test environment.

Assisted in risk assessments to determine test prioritization.

Tracked and documented third-party vendor compliance.

Achieved Y2K compliance on schedule with no subsequent problems.

Acceptance Test Support – PrimeCo Billing System 1996 - 1998

Interfaced with client to provide support during acceptance test for a UNIX-based, Oracle Client-Server billing system.

Assisted client with test case development, data preparation, and test execution..

Trained and coordinated test team on execution of usage, billing, finance, fraud, collections, pricing and reports components.

Held daily meetings with client to discuss, prioritize, and bundle fixes into releases and builds.

Responsible for assuring timely problem resolution by development teams.

Completed testing on schedule and reduced the number of “lost’ calls from hundreds to zero.

System Tester – Cincinnati Bell Telephone Billing Software 1994 - 1996

Conducted system testing, volume testing, and automated regression testing for a mainframe billing system.

Conducted Client Satisfaction survey, following up with various improvement initiatives.

Facilitated a process task force resulting in reduced turnaround time for enhancement requests from 21 to 7 days.

Quality Analyst – SDA Program Management 1991 - 1993

Participated in development of a unified status-reporting program for 47 Wireline projects.

Consolidated status reports into a Lotus Notes database and automated a monthly metrics report.

Developed and implemented a process to be used by all development projects.

Trained managers and directors at three locations on the reporting process and monitored compliance.

Facilitated weekly executive status meetings.

Received corporate Spotlight on Excellence award for achieving consistency in status reporting.

Project Manager – Documentation and Training for NTT, AGT & MTS 1988 - 1991

Managed documentation and training for one Japanese (Nippon Telephone & Telegraph) and two Canadian message-processing systems (Alberta Government Telephone and Manitoba Telephone Systems)

Coordinated four to eight writers.

Extensive travel to Canada to gather documentation and training requirements.

Conducted three-week onsite client training prior to system installation.

Received several letters of appreciation from clients.

GTE & PALLM Life Insurance - Indianapolis 1986 - 1988

Technical Writer

Developed Standards and Procedures and Disaster Recovery documentation.

INDIANA UNIVERSITY/PURDUE UNIVERSITY AT INDIANAPOLIS 1980 - 1986

Instructor

Taught Business and Technical Writing Skills, Computer Composition, Argument, Logic and Research Writing, Freshman Composition I & II, Developmental English and Communications for Health Care Managers.

Responsible for new instructor orientation and ongoing training.

Presented papers at local and national professional seminars.

As Assistant Editor, Journal of Teaching Writing. responsible for screening articles and promotional activities such as advertisements in other journals and setting up booths at professional seminars.

MERRILLVILLE JUNIOR HIGH SCHOOL, Merrillville, Indiana

Teacher

Taught 7th and 9th grade English.

EDUCATION

Master’s Certificate in Project Management - The George Washington University, Washington, D.C. (2002)

Master of Arts in Liberal Studies - Education/English Major - Valparaiso University, Valparaiso, Indiana. (1969)

Bachelor of Science in Education - Education/English Major - Indiana University, Bloomington, Ind. (1967)

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