Help Desk Information Technology

Qudus Anjolaiya

* ********* *****, *** *********, NJ 08901 * 862-***-**** * *****.*********@*****.***

OBJECTIVE:

To establish a career in information technology that can utilize my knowledge in help desk support and

networking into industry application and technological development.

SUMMARY OF QUALIFICATIONS:

4+ years of help desk support, networking and data entry.

Intensive experience in configuring users and clients PC.

Exceptional interpersonal and communication skills with a dedication to promoting effective teamwork.

PROJECTS:

Robot, Robotics and Automation Fall 2014

Designed, constructed and control robots, using input sensors, actuators and logic,

to compete in a race competition of time, distance and directions. Where robot must

travel certain distance without colliding with any object.

Programmed the robot to successfully complete the test course.

QMMP Website, Information Technology Spring 2014

Designed and created a website, in a team of four students, for viewers to be able

to check their network, RAM and CPU usage, view ages and weight on all planets.

PlaylistDj Application, Senior Project Seminar Spring 2014

Designed and created a mobile and web based android application where media

files (videos, music etc.) can be viewed, shared and downloaded.

Successfully tested application on android devices.

EDUCATION:

Bachelor of Science (B.S) in Information Technology 2015

Kean University, Union NJ

Associate of Science (A.S) in Computer Information Systems 2011

Essex County College, Newark NJ

Bachelor of Science (B.Sc.) in Economics 2004

University of Ilorin, Kwara, Nigeria

EXPERIENCE:

Help Desk Support, Global Ultra Logistics LLC, Newark, NJ 2009 – Present

Setting up and assisting in the configuration of end-users PC desktop hardware, software and peripherals.

Provides remote and on phone support to end users.

Acts as the first resource to end-users for problems encountered with desktop systems, and network hardware, software and applications.

Prepares data for computer entry as well as sorting and updating customers account data.

Install and maintain PC computer software and operating systems, local area network cabling systems and equipment.

Identifies needs and participates in the implementation of solutions and revised quality control procedures to enhance helpdesk operations and productivity needed to maintain appropriate, reliable and up-to-date service

Perform system backups and data recovery.

Diagnose and resolve end-user network, local printer and PC hardware issues.

Performs minor desktop hardware repair for PC computer equipment and peripherals, which are not covered by third-party vendor maintenance agreements.

Asst. Manager, Central Parking System. Newark, NJ. 2007 – 2014

Supervise parking of customer’s cars by making sure all cars are registered on the company’s system.

Ensuring all vehicles is secured in the lot.

Ensuring all paper work and sales records are up-to-date and also entered into company database.

Warehouse Associate, Continental Airlines, Newark Airport Newark, NJ. 2007 – 2008

Organized stocks and maintained inventories.

Tracked inventories in appropriate system.

Resolved all issues that are equipment related.

SKILLS:

Operating Systems: UNIX, Windows.

Languages: C++, Java, SQL, HTML

Application: Microsoft Office

Web Development Tools: Dreamweaver, Adobe Photoshop.

CERTIFICATION:

Associate Member, Institute of Chartered Economists of Nigeria (ICEN). 2005

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