Customer Service Sales

BLOND FLOOD

Long Island City, NY

******@*****.*** - 347-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist

The Millenium Group/Ralph Lauren - New York, NY - June 2014 to April 2015 Responsibilities consisted of welcoming visitors in person or via telephone, directed visitors by maintaining employee and department directories while following security procedures and managing a visitor logbook. Also responsible for keeping track of client movement in and out of the organization. Maintained a safe and clean reception area while complying with set procedures, rules and regulations. Duties also consisted of general administrative and clerical support while maintaining continuity among team members by documenting and communicating actions, irregularities and continuing needs of the clients. Consultant

FedEx office - New York, NY - December 2012 to January 2014 responsible for consulting and providing expertise in printing, graphics and shipping to recommend appropriate products and services, as well as taking complex, detailed customer orders using an in-house system to provide accurate pricing information. Duties also consisted of operating printing, binding and other equipment for customer-supplied documentation. Assembled parcels and prepared items for shipment using insulation and shipping containers, in addition to ensuring all customer inquiries and problems were resolved quickly and accurately. Provided outstanding customer service experience by anticipating needs, suggesting alternatives and finding solutions to the satisfaction of the customer. Responsible for ensuring the location was stocked with necessary supplies and maintained a clean and orderly facility. Assisted with training of new employees. Price Accuracy Team Member

Target - Queens, NY - August 2009 to July 2011

Responsibilities

Duties consisted of managing the timely and accurate input of pricing information related to sales pricing and updating the necessary signs and price tags throughout the store. When necessary, also assisted in the maintenance and upkeep of the clothing, furniture and P-Fresh (food section) departments. Also, additional duties handled when requested by management as necessary. Visual Merchandiser

Duane Reade - New York, NY - September 2007 to February 2009 Responsibilities

Customer Service/Visual Merchandiser (Night Shift) – responsible for arranging window displays and sale items throughout the store. Also responsible for overseeing the delivery, unloading and unpacking of overnight inventory shipments, as well as cash register intakes and add ups for cashiers changing shifts. EDUCATION

Long Island City High School - New York, NY

AWARDS

Beacon Award

received by Vice President of FedEx for excellent customer service

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