Customer Service Assistant

Joyce (Yiji) Ma

**** ***** ** *** *****, MI ***** 518-***-**** *******@*****.***

EDUCATION

UNIVERSITY AT ALBANY, STATE UNIVERSITY OF NEW YORK, Albany, New York

Master of Science in Accounting May 2014

Cumulative GPA: 3.32/4.0

SHANGHAI FINANCE UNIVERSITY, Shanghai, China

Bachelor of Economics in Insurance Actuary June 2012

Cumulative GPA: 3.33/4.0

Recipient of merit based scholarships for high achievement in academic and after class activity

RELATED EXPERIENCE

Linked Road Inc. (Start-up) February 2015- Present

Specialist Accountant and CEO assistant

Prepare, examine, and analyze financial statements and accounting records for accuracy, and compliance with applicable accounting laws, regulations and standards.

Cooperate with market team and technique team deliver products

Audit account books and systems periodically for efficiency and compliance with regulatory and internal accounting rules and procedures.

Rensselaer City Treasurer’s Office, Rensselaer, New York August 2014 – February 2015

Accountant and Customer Service

Conducted designing and improving of internal control and payroll system in the City Treasurer

Performed key functions in each rotation and looks for areas of improvement

NYS Division of Criminal Justice, Albany, New York September 2013- August 2014

Finance Intern

Participated in the completion of SFS related assignments associated with the next implementation phase

Conducted testing as needed to validate the effectiveness of the system in meeting the system user and program requirements and ensure system modifications are performing as intended

Assisted with post go live validation of SFS and Oracle reports, new reconciliation processes

NYS Office of the State Comptroller, Albany, New York

Internal Controls Intern July 2013 – August 2013

Conducted reviews of functions and controls of bureaus to assess potential risks by interviewing staffs

Developed surveys for the Human Resource & Administration, Bureau of Legal, and Retirement Services to assess

the components of the internal control structure, and identify risks in their operations

Examined audit reports of state agencies with a focus on weaknesses in internal controls to develop strategies of

best practices in the Comptroller’s office

Volunteer Income Tax Assistant (VITA), Albany, New York, February 2013-April 2013

Income tax preparer

Utilized Taxwise software to prepare federal and state income taxes for disabled and low income taxpayers

Received basic level income tax preparer certification through the Internal Revenue System (IRS)

Shanghai Hybond Industrial Co., Ltd, Shanghai, China February 2012-May 2012

Accountant Assistant

Reviewed newly issued accounting literature and determined applicability to the corporation

Collaborated with a senior accountant in preparing annual financial and monthly cash flow statements

Posted cash receipts and account payable invoices

ADDITIONAL EXPERIENCE

Accounting Competition, PricewaterhouseCoopers, Albany, New York Fall 2013

Analyzed a case pertaining to the current biodiesel industry issue and presented analysis and recommendation to a board constituted of PwC managers and a partner.

Agricultural Bank of China, Customer Service Center, Shanghai, China May 2012-June 2012

Customer Service Trainee

Helped customers solve problems with their online banking systems

Evaluated customer loss claims to prevent fraud against the Bank

China Minsheng Banking Corp, Ltd, Shanghai, China August 2010-September 2010

Sales Manager Assistant

Resolved customer complaints in person or by phone

Created Excel spreadsheet and ensured that cash book balance and internal sales report matched

Conducted clerical works for the manager

Shanghai, China

Private piano instructor Summers 2008-2012

Instructed students of all ages on piano

The School Journalists’ Organization March 2010-September 2011

Vice president

Organized interviews of alumni, professors and community members

Created opportunities for members to meet and learn from experienced journalists or teachers

Published several articles in the Shanghai Finance University newspaper

SKILLS

AICPA:BEC PASSED

Technology: Taxwise, Excel

Language: Bilingual in Mandarin Chinese and English

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