Front Desk Sales

Joel P. Foster

Phoenix, AZ ***** 602-***-**** *******@*****.***

CORE COMPETENCIES:

I used my, COMMUNICATION, INFLUENCING and ANALYTIC competencies to perform my HUMAN RESOURCE functions.

SKILLS, OUTCOMES, ACCOMPLISHMENTS:

ANALYZED tasks to meet the student training needs.

DESIGNED a relational database linking tasks, KSA’s, objectives and test items.

DESIGNED technical training to enable operators to perform safety related tasks.

DEVELOPED lesson plans and simulator scenarios per the technical requirements.

DEVELOPED technical training materials.

EVALUATED skills and knowledge with test items and simulator scenarios.

UPGRADED training programs to successfully pass the accreditation audits.

APPLIED systematic approach to training to qualify employees to perform needed tasks.

WROTE QA procedures and checklists.

WROTE procedures for instrumentation Engineers, Designers and Installers.

INTERVIEWED and SELECTED candidates for Training positions.

HANDLED employee relations for employee performance problems.

WORK EXPERIENCE:

04/15– 08/15 CONVERGYS Phoenix, AZ Retention Agent

08/14–12/14 TRITON TECHNOLOGY, Tempe, AZ Inside Sales

02/08–02/13 BANK OF AMERICA, Phoenix, AZ Senior Collector

10/05 –10/07 MSA SOLUTIONS, Tempe, AZ Loan Consolidator

09/01–09/05 AVONDALE & SCOTTSDALE CHRYSLER/JEEP, Sales Consultant

01/98-08/01 PUEBLO SPIRIT & ARIZONA SOL, Phoenix, AZ Sales Supervisor

12/86–10/97 ARIZONA PUBLIC SERVICE, Wintersburg, AZ Lead Training Analyst

06/81 –05/86 JOHNSON CONTROLS, Seabrook, NH Training Supervisor

EDUCATION:

Cairn University, Langhorne, PA, BS in Bible and Christian Education