Customer Service Information

Taneka Tate

**** **** ******* ***** *********, N.C. 28215 H: 704-***-****

Email: ***********@*****.***.***

Customer Service Specialist

Extensive background in Customer Service in a high volume Center process and protocol, including experience handling both inbound and outbound calls from internal and external customers. High volume of inbound and outbound calls to customers seeking company products and services

Mastery and proficiency with Call Center Technologies to include; PeopleSoft, Talkdesk, Seibel, Brassring, Call Tracker, 3CLogic CSPro, and EPIC.

Professional Experience

BLOO CONSTRUCTION & PAINT Charlotte, North Carolina 2012-2015

Entrepreneurial, Small Business Company, specializing in Residential, Commercial cleaning and paint services.

Customer Service Associate (Temp/Contract)

Answer high volume of inbound calls and respond to emails and handle customer inquiries both telephonically and by email

Research required information using available resources and manage and resolve customer complaints and complete call logs

Provide customers with product and service information and enter new customer information into system

Update existing customer information process orders, forms and applications, Identify and escalate priority issues and route calls to appropriate resource

Follow up customer calls where necessary and document all call information according to standard operating procedures

Provide excellent customer service resolving basic and complex billing issues and installations

GASTON COLLEGE Gastonia, North Carolina 2007 - 2012

Leading Academic Junior College

Academic Math Tutor,

Received and assisted College students with basic and complex mathematical equations and resolutions by phone and virtual classrooms.

Offered telephonic and face-to-face assistance to students on how to critically think and resolve mathematical equations and theories.

Created and used diagrams, grids and web-based teaching materials to give direction and steps to Students to help them arrive at concise and accurate resolutions.

Math duties included, but not limited to filing assigned and completed Student progress paperwork; answering inquires for math tutoring and helpdesk calls and scheduled timely tutoring sessions.

Track trend and documented daily progress notes for each Student in the College’s academic accounting data base.

Provided excellent Customer Service support to internal and external customers as a test Proctor.

ADECCO Gastonia, North Carolina 2007

Staffing and Contract Agency

Seasonal Warehouse Metals production specialist; assembling of product filters; Metals press and fabrication and light welding assemble. Heavy lifting of items over 70 pounds.

Quality and cost inspection of items using both Mathematical aptitude and critical thinking for complex production metrics and products in final assembly phase, conveyor quality checks and rounding.

Wore PPE and Safety equipment to ensure that I was adhering to employers Safety Standards which reduced the number of work related injuries.

Strong aptitude for written or verbal instruction based tasks with high completion rate within set time scales. Meeting and exceeding company and shift SOPs.

Production and metrics for consumer brands need well in advance to meet or exceed retail demand. Up and down stock of palliated merchandise with included both packing of items into boxes and making sure they are safe and secure.

Maintained and documented production trending and labor completion daily logs and all required paperwork

Education & Certifications

GASTON COLLEGE - North Carolina Associates in Arts Degree 2008-2010

FORESTVIEW HIGH SCHOOL NORTH – North Carolina Diploma 1998- 2002

Of Note

Work Experience:

4 years Call Center experience

8 years Telephonic Customer Service

6 years Face to Face Customer Service

Contact this candidate