Manager Management
Resume:
JESSICA L. GRAY, MBA
Duluth, GA *****
******@*****.***
PROFESSIONAL SUMMARY
Savvy business manager with solid banking in regulatory relations, exam management, and audit/controls management
Keen talent management skill to recruit, staff, and train cross-functional audit assessment and project management teams which result in actionable, accomplished delivery teams poised for problem resolution
Utilizes highly effective leadership, communication, and relationship-building skills in leading cross-functional teams integrating business, operational, technological, and financial components
Highly adaptable, agile and creative; thriving in the face of significant challenges in environments characterized by complexity, ambiguity and rapid change
2011 Presidential Who’s Who Among Business and Professional Achievers Inductee
CERTIFICATIONS
Institute of Internal Auditors (IIA) - Certified Internal Auditor program (CIA)
George Mason University: Anticipated December 2015
PROFESSIONAL EXPERIENCE
Bank of America Merchant Services –Atlanta, GA 2015
Client Managed Sales
VP, Operations Control Officer
Identification of process and controls oversight for Large Corporate, Business Banking, and Commercial Merchant Payment Sales
Served as first line of defense for audit management including self –identified audit issues and assessments ( SIAI)
Review and creation of operational process flows to assist in Risk and Control Assessment (RCSA) practices.
SunTrust Bank, Inc – Atlanta, GA 2014-2015
Human Resource Center of Excellence
First Vice President/ Operational Risk Manager
Enterprise First Line of Defense risk management monitoring and administration of the Third Party Vendor Management (TPRM) program to include vendor contract review, ongoing monitoring, and contingency & risk remediation plans.
Serve as primary liaison to client audit, assessment, and supplier management teams regarding audit processes, issue management and communications.
Serves in the capacity of project manager with internal teams in conjunction and clients on projects impacting regulatory and compliance obligations.
Assist in the development, implementation and monitoring of training materials/programs for managers /supervisory personnel for effective implementation of procedures to assure compliance.
Bank of America- Atlanta, GA 2011-2014
Legacy Asset Servicing- Quality Assurance & Controls Management
Vice President/ Business Control Manager
Enterprise Risk Management (ERM) framework design and development of policies and procedures to assess inherent, control and residual risks. Planned, coordinated, and executed cross-functional risk management audit projects and assessments with emphasis and high awareness of business, operational, technological, and financial impacts through risk assessment and control deficiency identification within regulatory banking environment.
Oversight and assessment of high inherent risk environments, development of key control plans, and gap remediation plans to reduce risk related to critical risk factors targeting strategic, credit, reputational, and market risk. Gold Award recognition 2013 for reducing operational inefficiencies by mitigating critical risks by 33% for all Mortgage & Affiliate Servicing Operations
Proficiently lead project teams of 7- 25 while providing Subject Matter Expertise (SME) while formulating risk strategy from an end- end cycle basis. High quality actionable feedback delivered through report risk ranking and trend monitoring and tracking with presentation accountabilities to multiple Senior Management Executives spanning enterprise.
Bank of America- Atlanta, GA
Legacy Asset Servicing – Quality Control & Development
Vice President/ Business Control Manager
Staff management to include capacity planning with experience with contracted/ consultant employees, forecasting models, and budget allocation.
Oversight and result accountability for a team dedicated to operational risk test design, test development, and implementation aligning with enterprise risk and control framework governance.
Enterprise Line of Business (LOB) multiple assessments, including risk and control self-assessment for applicable areas. Targeted test design implementation for areas related to Truth in Lending (TILA), Reg B/ Equal Credit Opportunity Act (ECOA) Real Estate Procedures Settlement Act ( RESPA), Fair and Responsible Lending, Regulation Z, Home Mortgage & Disclosures Act (HMDA), Fair Credit Reporting Act (FCRA), Department of Justice ( DOJ), Consumer Financial Protection Bureau (CFPB), Office of Comptroller Currency ( OCC).
Bank of America – Atlanta, GA
Legacy Asset Servicing – Default Mortgage Serving
Vice President/ Senior Change Consultant
Regulatory Enterprise LOB initiatives driven to address global risk management governance based on sweeping regulatory reform resulting in matters requiring action (MRAs), investor servicing guideline changes from Federal Housing Finance Agency (FHFA), DOJ, OCC.
Project span and scope represented multiple layers of risk and several varied operational business units and processes complex in nature both with technological and manual driven processes. Risk of loss and operational inefficiency reduced by 45% through successful project implementation and deployment.
Effective presentation of project benefits to Senior Level Executives performed via a tollgate process outlining cost benefits of project execution utilizing standard project management methodologies.
Huron Consulting Group – Atlanta, GA 2010-2011
Lead Project Consultant (Contract)
Quality control department procedural build out, staffing, training, and development of test pilot program to operationalize bid contract for the firm
Served as a Subject Matter Expert (SME) for technology build out of proprietary system achieved through target state identification, phased system development approach, key data migration points, and full –life cycle of multiple stages of the entire review process to design comprehensive workflow management system
Responsible for management of forensic quality control underwriters and overall quality assurance program for project which was held to 95% monthly performance benchmark.
Freddie Mac – Atlanta, GA
Single Family Credit Guarantee 2008-2010
Senior Compliance Examiner
Managed team of auditors conducting assessments with full cycle deliverables to include planning memoranda, audit scope, working papers, drafts of audit issues, and audit reports
Identified control problems and weaknesses to minimize institution related losses in the areas of production, underwriting, quality control, servicing, secondary marketing, default servicing, and investor/ cash management. Audit reports developed and presented to Senior Management to highlight findings and best recommendations for appropriate next action steps. Interaction with external regulators such as Office of Thrift Supervision (OTS), National Credit Union Administration (NCUA), OCC, Federal Reserve Board ( FRB), Bank Holding Companies (BHC) and Federal Deposit Insurance Corporation (FDIC)
Award recipient for superb interviewing techniques related to client engagement/ rapport
Republic Mortgage Insurance Company (RMIC) – Kennesaw, GA
Senior Underwriter / Workflow Manager (Contract)
2007 – 2008
Managed daily workflow and priority assignments for 17 contract underwriters solely dedicated to exclusive contract award for one dedicated investor/client
Served in a dual managing capacity additionally as the Workflow Manager for newly established client representing 50% of volume for the Atlanta office and encompassing workflow for three regional offices.
Held accountability for warrant and representation of contract-underwritten loans for over 700 investor programs with $650,000 delegation authority.
Office Tiger (RR Donnelley) - Atlanta, GA
Risk Mitigation / Quality Control Underwriter ( Contract)
2006 – 2007
Engaged in risk mitigation, early payment default reviews, and fraud/misrepresentation detection. Resolved due diligence issues in a diplomatic, timely, and accurate manner.
DHI Mortgage - Atlanta, GA
Senior Underwriter
2006
Underwrote loans for D.R. Horton, a Fortune 500 builder. Reviewed loans for accuracy and completeness to ensure salability of FHA, VA, Conventional loan programs across multiple investor guidelines.
Amtrust Bank (formerly Ohio Savings Bank) – Cleveland, OH
Mortgage Underwriter II
2004 – 2006
Served in the roles of Underwriting Manager, Senior Underwriter, Trainer, and Quality Control Analyst.
Served as primary sub-prime product training liaison; conduct an average of 12 training sessions monthly for mortgage banking center agents serving 3,000 correspondents nationally.
Conducted a feasibility study to measure the effectiveness and efficiency of current underwriting processes to later partner with Wholesale Lending Executives on a think tank group to roll out first arm of subprime lending business for the bank
EDUCATION
MBA, Human Resource Management, Walden University 2007
BS Marketing/Management, Canisius College 1998
PROFESSIONAL & COMMUNITY AFFILIATIONS
Our Seeds Tomorrow Foundation Advisory Board Member (Non-Profit Management). Responsible for business life cycle development in partnership with Executive Director/ Founder in the areas of grant writing, fundraising event planning, volunteer training and development, and creation of marketing materials and communications
National Association of MBA Women
Co- Founder (s) and former Chapter President of Malika Kambe Umfazi (MKU) Sorority, Inc.
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