Help Desk support or IT network technician

Chenier Israel

**** ******* *** **. 813-***-****

Tampa, FL 33614 acrs0j@r.postjobfree.com

CAREER PROFILE

IT professional with six years of experience troubleshooting computers, seeking a position in the IT field, utilizing strong analytical and troubleshooting skills and networking education. CISCO (CCNA) certification. Bilingual Spanish.

EDUCATION

Bachelor of Science in Network and Communications Management

DeVry University – Tampa, FL (anticipated graduation date of 2016)

GPA - 3.89. Dean’s List every year.

Related Coursework

Cisco Netw Academy – Intro to Networking w/ Lab

Cisco Netw Academy – Intro to Routing w/ Lab

Cisco Netw Academy – Intro to Switching w/ Lab

Cisco Netw Academy – Intro to WAN Tech w/ Lab

Principles of Information Systems Security

Voice/VoIP Administration w/ Lab

Wired, Optical & Wireless Communications w/ Lab

Wireless Technologies & Services w/ Lab

Converged Networks w/ Lab

Intro to Scripting and Database with Lab

CERTIFICATIONS:

Cisco Certificate (CCNA), September 2014

CompTIA Network + Certificate, August 2010

CompTIA A+ Certificate, June 2009

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7 & 8

Networking: LAN, WAN, TCP/IP, wired and wireless networks, Cisco routers and switches, installation programming and troubleshooting, and Active Directory

Hardware: Computer assembly and upgrades, driver installation, peripheral installation, cable splicing, and network hardware setup

RELATED EXPERIENCE

Remarketing Technician

SIMS – Tampa, FL July 2009 – Present

Troubleshoot PCs and laptops issues

Deploy Windows operating system on computers, using Microsoft Authorized Server (MAR sever)

Install drivers

Delete data information on Cisco devices to resell later

Perform data sanitation properly

Maintain hardware inventory regularly

Perform research online for end user devices’ prices and other network equipment

Assist with help desk support inside the company

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