Manager Physician Assistant

Stephanie White

**** *********** *****, ***** ******, MI 49315 Ph: 269-***-**** E-mail: *******************@*****.*** PROFESSIONAL QUALIFICATIONS

7+ years of experience in human resources management and recruiting; demonstrated experience developing and implementing talent acquisition, retention and succession planning strategies

Strong ability to train, lead and mentor employees, and provide them with necessary resources to accomplish organizational goals and objectives; highly skilled in talent development, mediation, conflict resolution, employee benefits and compensation, HR policy development, records management and legal complaints

Proven success in increasing revenues by reducing expenses, developing manageable budgets, projecting profits and losses, and producing financial reports

Excellent written and verbal communication skills; experience writing personnel manuals, corporate policies, job descriptions and management reports

PROFESSIONAL EXPERIENCE

Executive Director, Vitreo-Retinal Associates, PC, Grand Rapids, MI (Sept. 2014 – Aug. 2015)

Successfully recruited and hired physician candidates by implementing an intentional hiring process that consisted of advertising job postings, coordinating on-site visits, interviewing candidates, writing job offer letters and contracts

Developed and launched an onboarding procedure that helped new employees transition smoothly into their positions

Increased financial performance of the organization by establishing a financial policy to ensure patients submitted payments prior to services received

Practice Administrator, Urology Surgeons, PC, Grand Rapids, MI (June 2012 – Sept. 2014)

Decreased staff turnover by implementing a new recruiting and hiring strategy; recruited clinical and administrative employees through Michigan Talent Bank, Zip Recruiter and an employee referral program

Successfully transitioned the organization from a paper chart to electronic chart platform by supervising the installation and testing of electronic medical records and practice management system

Identified areas of potential cost reduction, program improvement and policy changes by analyzing the practice’s operations and staff; implemented action plans which resulted in improved organizational and employee performance

Oversaw the financial performance of the organization; increased profit by more than 10% and lowered overhead cost by 18%

Cardiovascular Business Manager, Spectrum Health, Grand Rapids, MI (Jan. 2012 – June 2012)

Managed business and financial operations in collaboration with Frederik Meijer Heart and Vascular Institute; assisted with new program development, capital equipment acquisition and financial data reporting

Developed comprehensive business plans and pro forma for formal presentations to key stakeholders; evaluated proposed capital purchases and new program development Manager of Cardiovascular Practice and Diagnostics, Metro Heart & Vascular, Grand Rapids, MI (May 2011 – Dec. 2011)

Managed a team of 54 employees at five locations including eight cardiologists and three physician assistants

Led a committee of two physicians, a physician assistant, two nurses, the director of cardiovascular service, and clerical and diagnostic supervisors, which resulted in an improved communications process for the cardiovascular division and increased patient satisfaction by 10%

Planned operations and implemented a marketing strategy for a successful Peripheral Arterial Disease Community Screening event, serving 153 community members

Manager of Physician Practice, Borgess Medical Group, Portage, MI (June 2008 – May 2011)

Managed financial performance and budget, which resulted in the highest performing financial year in 2010

Oversaw a team of 26 employees, which included four doctors, two nurse practitioners and a physician assistant

Transitioned the practice to electronic medical records in collaboration with the IT team and senior leadership

Improved Patient Safety Standards in adherence to Joint Commission standards, which resulted in positive feedback from the Joint Commission’s survey

VOLUNTEER EXPERIENCE

Volunteer, Junior League of Grand Rapids (2013 – Present)

Mentor, Big Brothers Big Sisters (2010 – 2012)

Member, Borgess Diversity Council (2008 – 2011)

Volunteer, YMCA and Borgess Partnership (2008 – 2011)

Coach, Schoolcraft High School Varsity Cheerleading Team (2000 –2010) EDUCATION

Western Michigan University, Kalamazoo, MI

M.A. in Healthcare Administration Dec. 2014

Western Michigan University, Kalamazoo, MI

B.A. in Organizational Communications Minor: Secondary Education and History June 2006 Honors: Lambda Pi Eta, Communication Honor Society

Contact this candidate